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Customer Service Project Manager

Garden Grove, California, 92844, United States
May 24, 2010

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Vivian Dang

**** ****** ***.

Garden Grove, CA **844



Dedicated and detail-oriented accounting professional with more than seven

years of experience in varied industries. Proficient user of software

applications including SAP, Oracle, FRx, Great Plains, Personify, HFM, JD

Edwards, AS/400, People Soft and Microsoft Office Suite. Analytical and

personable team player who thrives on challenges and learning



Toastmasters International, Rancho Santa Margarita, CA 2009 - current

(Non-Profit Educational Organization)

Senior Accountant

. Coordinate month-end close process working with Accounting Staffs.

. Perform special projects as assigned by controller.

. Analysis and reporting of financial data.

. Reduce the number of days to close books by streamlining procedures

through automating processes.

. Inventory reconciliation and analysis.

. Support districts with financial reporting.

. Analyze and review budgeted vs. actual financials on a monthly basis.

. Analyze financial results to support the monthly closing process.

Newport Corporation, Irvine, CA 2007 - 2009

(Manufacturing and Research & Development)

Senior Accountant

. Assisted with month-end and year-end accounting procedures by

generating support for audits and journal entries and reviewing


. Performed special projects as assigned by controller.

. Prepared the quarterly and year-to-date flux analysis.

. Prepared general ledger entries by maintaining records and files and

reconciling accounts.

. Prepared company accounts and tax returns for audit.

. Managed vendor accounts and generated international commissions on a

monthly basis and on demand.

. Forecast commissions on a quarterly basis and presented to the

management team.

Fluor Corporation, Aliso Viejo, CA 2005 - 2007

(Engineering and Construction)

Accountant II

. Worked with company Controllers and Management on improving the

reporting/consolidation process.

. Managed general ledgers for Fluor-owned Entities, including foreign

and domestic investments in company accounts, reserves etc.

. Prepared and maintained financial reports on accounting system.

. Validated (SAP) Financial Accounting module batch jobs.

. Prepared data, analyses, and variance explanations to support

management decision-making.

. Analyzed foreign currency translation and impacts on Fluor-owned


. Prepared quarterly consolidation and review of non-U.S. Entities trial


. Prepared quarterly Standard Trial Balances (STB), Government Reports,

Account Analysis & Tax Packages for assigned Fluor-owned Entities.

. Annual preparation of Supplemental Work papers and Tax Kits.

. Prepared and analyzed quarterly financial consolidated statements

for various business units.

. Provided analytical support for Management pertaining to strategic

forecasting issues in Business Warehouse (BW) and Project Working


. Developed and implemented internal controls and managed SOX compliance


Vivian Dang Resume - Page 2

(714) ***-****

Orrin Thompson Homes/Lennar Corporation, Wayzata, MN

2004 - 2005

(Homebuilders - $3 billion annual revenue)

Staff Accountant/Payroll

. Compiled payroll statistics, maintained payroll control records and

reviewed personnel records.

. Maintained payroll register, including pay rate updates or electronic


. Computed wages, commissions, deductions, and posted results to payroll


. Reviewed computed wages and made adjusting entries to ensure accuracy

of payroll.

. Recorded data concerning transfer of employees between builder


. Processed all new hires paperwork and conducted orientations.

. Successfully completed month-end closings, journal entries, and

financial reporting and revenue recognition on HUD's.

. Processed sales vouchers and sales price reconciliations.

. Reviewed current month profitability report, month-end sales

commission report; processed monthly production recap; reviewed

Thompson Division sales and Traffic report.

Vengroff, William & Assoc. Inc., Irvine, CA 2000 - 2004

(Asset Management)

Project Manager

. Maintained backlog of customer finance holds for orders on the entire

portfolio. Reviewed credit lines, uplifts and purchase orders prior

to release for shipment and invoicing.

Audited delinquent accounts considered to be uncollectible.

Directed the activities of workers engaged in conducting credit

investigations and collecting delinquent accounts.

Utilized available resources and skip tracing techniques to

locate relevant customer credit information.

Audited department performance to ensure the highest level of

accuracy and client satisfaction.

Managed project operations for Cisco Systems, Inc. Outsource

Programs, including Cisco Systems A/R Portfolio, Tax Balance

Resolution Project and Acquisitions Asset Management

. Interfaced directly with Cisco Finance and Credit Managers, Tax

Analysts and Customer Service Representatives to develop aggressive

and successful credit and collection strategies to grow collections

and reduction process.

. Managed, distributed and forecasted monthly AR Portfolio consisting of

$80 - $140 million.

. Developed and executed strategy for reduction of Aging of 360+, 31+

from +16% to 5% or less, exceeding Cisco's internal goal of 10% or


Sybron Dental Specialties, Orange, CA 1997 - 2000

(Manufacture of high technology dental)

Senior Credit Analyst

. Maintained monthly A/R Portfolio of $10 million - invoices, debits,

credits and charge-backs for approximately 350 accounts, including

high reconciliation and heavy volume clients.

. Met and exceeded client expectations on achievement of cash and Aging

goals, earning performance-based bonuses.

. Researched discrepancies and disputed customer transactions,

partnering with Sales and Customer Service to resolve purchasing and

invoicing issues.


Bachelor of Science in Accounting, University of Phoenix, Fountain Valley,


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