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Customer Service Sales

Alhambra, California, 91801, United States
May 24, 2010

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*** ***** ******, ********, ** 91801

(626) ***-****



Extensively trained top-producing outside accounts executive with record-

breaking success in the automotive, document imaging/computer sales and

logistics industry. 14 years of work experience in sales, accounting,

business administration and management. A leader able to inspire others to

perform and succeed A success minded professional with the work ethic to

providing a 100% customer service experience, thus insuring customer

retention. Bi-lingual.

< Top sales representative at Roadway in 2007-2008

< Cultivated business to increase market share in companies

< Reestablished lost business relationships with prior customers for all


< Top ranked in sales at Yellow Roadway Corporation Worldwide

< Broke historical company sales record at Associated Reproduction

< Team leader in acquiring new business in 2004 to 2006 at Associated


< A top producer with Toyota.

< Broke record for highest volume of certified automobile sold at Toyota

< Consistently ranked #1 sales representatives at Toyota.


DeVry University

Long Beach, California

Bachelors of Science in Accounting and Business Management, 1998

< Graduated Cum Laude

< Earned a 3.50 GPA while working full-time and being involved in campus

and community activities.

< Collaborated with fellow senior classmates to design a sales tracking and

accounting software for small businesses.


Edward Wallace III Inc..

Santa Maria, California


July 2009 to Present

Manages, maintains, and markets properties in the San Gabriel area.

< Markets property for Lease purposes

< Screens all applicants

< Maintains all aspects of property inside.

< Renovates and repairs properties for new renter

Yellow Roadway Corporation Worldwide

Los Angeles, California

Accounts Manager

May 2006 to June 2009

Manages and Develops relationships in Territory 821G (Los Angeles, Pico

Rivera, Commerce, Bell, Cudahy, Hawthorne, Vernon, Downey, Gardena, El

Segundo Territory) which account for 5 million dollars of company earnings.

< Trained and certified in logistic sales

< Consults customers and provides solutions to customers

< Manages and maintains core accounts

< Prospects for potential accounts in all territories

< Organizes nationwide products rollouts for clients like Target, K-Mart

and Home Depot.

< Negotiates and submits pricing structures for both new and current


< Track and maintains 200-250 accounts in territories.

Associated Reproduction Services

Whittier, California

Accounts Executive

April 2004 to May 2006

Managed and developed current and new business that equated to a 100%

increase in the Bakersfield territory, which in turn generated 5% in total

sales revenue.

< Implemented strategies that double number of orders in territory

< Worked with internal staff to ensure optimum customer service

< Generated turn-around reports for individual clients

< Increased sales by effectively monitoring customers needs.

< Consistently a top-performer in sales and service

< 100% customer satisfaction

Toyota U.S.A.

Southern California Region

Sales Leasing Manager

December 1999 to April 2004

Consistently met or exceeded all sales and customer service goals, grossing

an average of $300,000 in automobile sales per month with a 20% profit


< Demonstrated effective communication and negotiation skills

< Effectively used ability to identify customer needs to initiate and close


< Well-trained in customer service and follow-up

< Compiled and maintained customer database to generate leads and increase


< Thorough knowledge of the automotive sales industry

< Capable of properly serving an ethnically-diverse clientele

< Applied practical knowledge of business management in sales

< Consistently chosen as the salesman of the month

< Maintains high standards of excellence at all times

Alverly Dental Services

Los Angeles, California

General Manager

January 1995 to December 1999

Supervised day-to-day operations of a family-owned dental office, providing

care to an average of 50 patients per week, generating $500,000 in annual


< Supervised three doctors and two dental assistants

< Interfaced with patients and vendors on a daily basis

< Managed accounts payable, receivables, payroll and bank deposits

< Implemented marketing and sales strategies

< Trained and managed personnel

< Purchased supplies and maintained inventory

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