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Customer Service Manager

Location:
Middletown, New York, 10941, United States
Posted:
May 25, 2010

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D Y L A N A. DE M B E C K

*** ******** ***** #** - **********, New York 10941

abmrmr@r.postjobfree.com

845.***.****

SUMMARY OF QUALIFICATIONS

Dedicated and hard working individual who is experienced in analysis,

accounting, and management. Excellent computing, reporting, and

communication skills.

PROFESSIONAL EXPERIENCE

Senior Equity Trader New York, New York

May 2008 - Present

Assent, LLC

Supervised daily trading activity of ten proprietary traders while day

trading NYSE and AMEX equities and derivatives

Implemented fundamental analysis of companies to determine investment

suitability

Established, trained, and managed a new group of proprietary traders

Monitored and evaluated novice traders intra-day and overnight risk

Maintain constant research and study to determine which sectors are

leading the current market

Use technical analysis to forecast price movements and place

effective stop orders

Financial Services Representative

E*TRADE Financial Jersey City, New Jersey

Nov 2008 - Sept 2009

Directly service existing clients with all of their trading inquiries at

the same time as responding to complicated and challenging issues dealing

with advanced product knowledge, information and services

Educated clients on the stock markets and financial products including:

Stocks, Bonds, ETF's, Mutual funds, Options

Provide detailed analysis, research, and responses to customers and other

associates

Utilize excellent listening, written, and verbal communication skills

Troubleshoot and resolve complex trade issues and margin requirements

Point of Sale Manager

Polo Ralph Lauren Outlet Central Valley, New York

Sept 2007 - May 2008

Promoted to oversee thirty point of sale associates at the companies

busiest outlet store in North America

Prepared daily reconciliation of books and nightly deposit and

analyzed daily sales reports

Provided customer service to resolve any complaints or discrepancies

Offered motivation and supervision to the employees

Financial Advisor

Edward Jones Investments Newburgh, New York

May 2007 - Sept 2007

Adept in creating, developing and executing short and long term financial

strategies customized to meet client needs in profit-driven, customer

focused environment.

Work directly with clients to help them make informed decisions about

their portfolio

Create and implement investment strategies to meet the client's

financial objectives

Presented clients with information on new and existing products and

services

EDUCATION

Mount Saint Mary College Newburgh, New York

May 2007

Bachelor of Science in Business Administration

Finance Concentration Minor in Business Management

Cumulative GPA 3.5 Business Leadership Alumni

Association

Allan Partners

Investment Banking Intern New York, New York

Jan 2007 - May 2007

Assisted skilled analysts reviewing potential investment

opportunities

Reviewed merger and acquisition deals identifying potential problems

Aided senior bankers in execution of a variety of capital markets

transactions

LICENSES AND SKILLS

Series 7 License Series 66 License

New York State Insurance Certificate

Anvil Trading Platform E*TRADE Power PRO eSignal

MS Excel MS Outlook MS PowerPoint

MS Word Golf Skiing



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