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Customer Service Management

Hacienda Heights, California, 91745, United States
May 25, 2010

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***** ***** **. ******** *******, CA ***** (626)***-****


B.A., Economics Graduated: June, 2009

Minor, Political Science

University of California, San Diego

Relevant Course Work:

. Econometrics

. Macro- and Micro- economics

. Accounting

Skills & Qualifications:

. Strong background in Microsoft Office, especially Word and Excel

. Fluent in Mandarin Chinese

. Experienced with conducting data and/or statistical analysis using

computer programs such as STATA and Excel

. Excellent quantitative and analytical skills acquired through


Work Experience:

Management Trainee, Tawa Supermarket Inc., Buena Park, CA

(10/2009 to 5/2010)

. Studied Store Operations and Department Operations by going through

each of the 7 departments in a 99 Ranch Market and working as a team

member in each department. The departments include: Receiving,

Cashier, Produce, Grocery, Deli, Hot Deli, and Bakery.

. Assisted in the supervision and management (including employee

scheduling, conducting interviews, loss prevention, etc) of over 180

employees. Also performed a wide range of duties such as working as a

member of a department when required, directing store traffic during

peak hours, help with the store monthly and biyearly inventory count.

. Constructed operation summaries for each of the seven Departments in

terms of its work flow, basic operations, job duties, and safety


. Acquired a great deal customer service experience by helping numerous

customers on a daily basis with item returns, complaints, and/or

simple questions.

. Experienced with SAP and SRS for Retail Stores.

Assistant, GNS Travel, Hacienda Heights, CA (06/2006 to 06/2008)

. Helped to market and advertise the company through the internet and

other various types of advertisement such as newspaper ads, Pennysaver

ads, etc.

. Organized clients' traveling schedule and receipts

. Kept track of all company expenses and receipts using Microsoft Excel

. Helped to construct and maintain the company website.

Library Page, Los Angeles County Public Library, Rowland Heights, CA

(12/2003 to 09/2004)

. Directed activities for children that were aimed to promote reading

and learning

. Provided help and support for patrons of the library

. Organized and placed books back in a specific order

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