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Project Manager Customer Service

Location:
Brandon, Florida, 33511, United States
Posted:
May 25, 2010

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*********** ********

**** ******** *****, ***** ** 33511

*********@*****.*** 813 *** ****

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Project Manager/Client Management

Accomplished professional with diverse experience. Exceptionally organized

and disciplined; possesses well-developed interpersonal skills and the

ability to motivate and direct others in a supportive, cooperative team

environment. Project Management expertise with an ability to coordinate

with management, cross-functional teams and vendors for execution vs.

goals. Detail-oriented and resourceful when completing projects. Able to

multi task efficiently and not afraid to think "outside the box".

Key Strengths

Project Management Cross-Functional Coordination

Operation Management

Customer Relations Problem Resolution

Crisis Management Team Leadership Multi-tasking

Product Development

Competencies

. Results driven with above average attention to detail and practical

judgment. Skills in project management, leadership, customer service

and quality assurance

. Proven track record of successful completion of multiple projects, in

different programs, simultaneously

. Innate ability to develop partnerships with clients. This has been

shown to effectively reduce project costs and time requirements.

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Professional Experience

4ClosureCleaning, LLC

Owner/Founder - Started a ground-up LLC specializing in property

preservation of foreclosed homes

The business grew from 2 jobs a week to over 75 a month within the first

two months of operation. Oversaw the organization, marketing, and project

completion and management throughout the growth of the company.

. Manage all daily operations including scheduling, labor, marketing,

and billing.

. Work on establishing new contacts, seeking new industries for work,

and developing relationships with management companies in order to

sustain and acquire work orders

. Maintain a 95.3 percent completion rating on all property preservation

company work orders. This is above average performance vs.

competitive companies.

. Contract with multiple REO agencies, including Safeguard Properties,

the largest in the country

CB Richard Ellis - Bank of America

Project Manager- Served as an owner's representative for Bank of America

projects along the East Coast

Responsible for driving resources towards achievement of targeted timing

and budget goals. 92% of all projects under my management were completed on

time and within budget. Oversaw all work from design to close-out managing

vendors, contractors and billing to guarantee on-time results.

. Simultaneously managed 4 program initiatives in various states

. Participated in Bank of America work groups to develop new strategies

and implementation ideas

. Initial PM to conduct surveys, evaluate, redesign and reconstruct

banks to meet ADAAG standards in Florida

Alcon & Associates, LLC

Project Manager- Project Manager for multiple building restorations in

Pensacola, FL

Oversaw the design, bidding, contracts, and construction to ensure projects

were completed on time and on budget. Handled day to day documentation of

projects including billing and payments. Managed 3 superintendents on

multiple job sites. Acted as liaison between Alcon and Owner Representation

on bank projects. Developed working relationships with subcontractors and

building officials.

Contributions:

. Completed 14 million dollars of work in two years

. Headed pre/post hurricane work for SunTrust & Regions Banks in Florida

through '05

. Project Manager & Supervised construction on multiple jobs

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Education

Bachelor of Science in Business Communication . Elon University - Elon

College, NC



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