Project Manager Management

Steven Dorchinsky

**** ****** **** ***, **********, GA 30022

Home: 770-***-**** Cell: 770-***-****

********@*****.***

Summary

Demonstrated ability leading teams to improve performance, streamline

operations, and enhance profitability. Extensive experience in benefits,

project management, operations, and client development. Innovative problem

solver with a strong commitment to excellence in cost, delivery and

quality.

Professional Experience

AON Consulting - Winston-Salem, NC

2007-2010

Provider of risk management, insurance brokerage and human capital and

management consulting.

Client Delivery Officer - Benefits Service Delivery

Consulted with clients on the implementation and administration of their

employee benefit programs.

. Developed account plans to secure revenue for new products and services,

which led to a 15% increase in new revenue.

. Created client specific benefit program seminars for clients' HR staff

and employees. Meetings led to a 20% increase in 401(k) participation

and a 35% decrease in health benefit escalations.

. Improved client satisfaction by 100%.

. Finalized and negotiated contractual components for new clients.

. Analyzed benefit programs and market trends, and made recommendations on

new benefit plan designs to reduce program costs.

Automatic Data Processing - Alpharetta, GA 2006-2007

Leading provider of Human Resource, payroll, tax and benefits

administration solutions.

Director - Service Delivery

Developed a team of benefits delivery experts to increase efficiency of

outsourcing administration.

. Re-engineered new processing procedures which improved team's accuracy

rates by 15% allowing for additional job duties at no additional cost.

. Received accolades from client by spearheading and managing efforts to

improve quality and efficiency; reducing outstanding issues by 50%

within a 30-day period.

Hewitt Associates, Inc. - Atlanta, GA 1998-2006

World leader in Human Resource consulting and outsourcing

Client Delivery Group Manager, 2001-2006

Managed the client benefit programs for four Fortune 500 companies with

annual contract revenue over $40 million.

. Increased annual revenue by $1 million through improved client management

and by uniquely positioning the firm's suite of products and services to

client.

. Directed, coached and mentored 5 Project Managers who conducted all

aspects of client benefits administration.

. Instituted new policies and procedures which led to 30% improvement in

client team performance metrics.

. Led 20+ client delivery personnel; managed team finances, set budgets,

assigned revenue targets, conducted team recovery and improved overall

group profitability by 20% in a two-year period.

. Developed performance guarantees for each client by establishing

statistical performance standards.

Steven Dorchinsky Page Two

Hewitt Associates, Inc. (continued)

Contracts and Negotiation Lead - Southeast region, 2004-2006

Managed contract renewal process for market group. Coordinated pricing and

Requests for Proposal (RFP) responses related to financial components and

performance standards.

. Achieved 100% success rate in renewing long term contracts.

. Negotiated the financial components of all new business opportunities.

Closed multiple multi-million dollar contracts.

. Managed deal activities and supported client team leaders in securing

contracts for new products and services; held lead role in over 40 new

business 'wins.'

. Strengthened the relationship between the sales team and business

operations in order to secure new profitable administration contracts.

Project Manager, 1998-2001

Managed team of associates that administered Defined Contribution and

Health & Welfare plans for multi-million dollar corporate accounts.

. Managed annual benefits enrollment processes accurately, on time, and

below historic costs.

. Revamped quarterly client service delivery report; new design

incorporated into regional report inventory.

State Street Global Advisors - Quincy, MA 1997-1998

Leading provider of financial services to institutional investors.

Operations Officer

Managed outsourcing services and served as primary customer liaison to

corporate clients.

. Orchestrated plan redesign for three multibillion dollar corporate 401(k)

accounts resulting in 33% improved efficiency.

Putnam Investments, Inc. - Boston, MA 1993-1997

Provider of mutual fund and 401(k) offerings to investors and plan

participants.

Team Leader

Provided 401(k) record keeping services for over ninety corporations'

retirement plans.

. Created a cross-training program which improved the team accuracy rate

by 20% and reduced employee turnover by 90%.

. Promoted to Team Leader ahead of 12 peers in a two-year time span.

Military

United States Army Reserves 1992-2000

Captain

. Led, trained, and supervised a platoon of thirty-five soldiers in

military police operations.

. Completed Field Artillery Officer Basic Course, Military Police Officer

Advanced Course and helicopter Air Assault training.

. Awarded Army Service Ribbon, National Defense Service Medal and Army

Achievement Medal.

Education

Bachelor of Science, Business Administration, Concentration in Finance;

Minor in History

Northeastern University - Boston, MA (Cum Laude) June 1992

Professional Certifications

Project Management Professional (PMP) through the Project Management

Institute.

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