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Customer Service Management

Jacksonville, Florida, 32258, United States
May 25, 2010

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Gillian Frey

***** ******* **** ********* #**** Jacksonville, Florida 32258


Professional Summary

Ambitious, results oriented college graduate seeking fulltime, contribution-

based position in professional business setting. Competencies include

strong collaborative planning skills, detail orientation, elevated

interpersonal and communication skills, problem solving, dependability and

creativity. Available for fulltime position beginning immediately.


University of Florida, Gainesville, Florida, June 2005 to May 2009

Bachelor of Science in Recreation, Tourism and Parks

Specialization in Event Management

Overall GPA: 3.50/4.0, cum laude distinction

Zeta Tau Alpha Sorority / President, 2008-2009

Work Experience

ING, Inc., Jacksonville, Florida, September 2009 to May 2010 (9 month


ING is a multi-billion dollar global financial services company based in

the Netherlands

. Carried out an array of assignments including calendar management and

staff communications in conjunction with local executive leadership


. Lead resource for preparation and planning for hosting clients when

visiting on-site. Successfully performed meeting and event planning,

visuals and ad hoc reporting

. Utilized various technologies to create reports and strategies. Worked

with various departments to help solve customer service issues and

develop new ways to address billing and information reporting changes

Keith Watson Productions, Gainesville, Florida, January 2009 to May 2009

Keith Watson Productions is a major Event Planning company in

Gainesville and New York City

. Full time Intern with the Special Events group working on gala,

fundraiser and private events. Successfully launched 10 major events

over 5 months

. Worked on all aspects of events including planning, designing,

communicating, and executing. Zero service failures during internship

. Main responsibilities included staffing, event scheduling and design,

and creation of promotional materials

City of Gainesville, Cultural Affairs, Gainesville, Florida, Sept 2008 to

December 2008

. Completed 100 hours of field experience assignments in tourism

marketing, event planning and conference dynamics

. Responsible for seeking and acquiring local establishments and live

music venues for the Stay for More promotion and sponsorships

. Collaboratively planned the 27th Annual Downtown Art and Music

Festival. Event was noted as being the most successful in its

extensive history

Gillian Frey Resume / page 2

Student Assistant, Florida Office of Student Life, May 2007 to December


. Assistant to Academic Advisors for University of Florida student


. Completed management tasks and teamed with Athletic Association staff

. Duties included event planning and coordinating for new athlete

orientation, charity and volunteer events, athlete scheduling and

contact management, and creating and distributing promotional


American Heart Association, Gainesville, Florida, May 2007 to August 2007

. Performed event planning roles for the annual Heart Walk and Heart

Ball, including managing guest lists, organizing advertising and

acquiring sponsors. Summer event raised record contributions and


Volunteer / Community Experience

Big Brothers Big Sisters, Gainesville, Florida, January 2007 to December


. Mentored and coached a student with cognitive and learning


University of Florida Homecoming Alumni Programs, May 2006 to October 2007

. Served on Planning Committee for UF Homecoming Alumni Barbeque, an

event serving over 3000 UF alumni and community officials. Key focus

was event management, publicity of event and press interactions


President, Zeta Tau Alpha Sorority, November 2007 to December 2008

. Served as key role on Executive Council, managing 9 executive

positions, 36 programming positions and 180 Chapter members

. Led weekly Executive and Chapter meetings to ensure communications on

vision, mission and day to day activities were discussed and embraced

. Provided status updates and issues to Advisors and National Council

. Attended national planning event/ convention as a Chapter officer

Historian, Zeta Tau Alpha, November 2006 to December 2007

. Served on Executive Council, attended various events in leadership

capacity, planned composite session for Fall and was responsible for

management of historical documents

Member, National Society of Collegiate Scholars, University of Florida


Member, Florida Christian Athletes (FCA), University of Florida Chapter

Relevant Conferences/ Professional Associations

. Zeta Tau Alpha National Convention, Tucson, Arizona, June 2008

. Southeastern Panhellenic Conference (SEPC), Atlanta, Georgia, March


. Greek Advance Leadership Conference, Gainesville, Florida, January


. Zeta Tau Alpha's 2006 and 2008 Outstanding Sister of the Year

References proudly furnished upon request

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