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Customer Service Administrative Assistant

Location:
Phoenix, Arizona, 85022, United States
Posted:
May 25, 2010

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***** A. ******

*** *. ***** ***** **.

Phoenix, AZ 85022

(602) ***-****

************@*****.***

Dedicated administrative professional with over 18 years supervisory and

customer service experience. Highly organized and able to work several

projects at once while meeting all deadlines. Quick learner who takes

initiative and produces results. Superior knowledge of the following:

. Microsoft Word ( Microsoft Outlook

. Microsoft PowerPoint ( Internet savvy

. Microsoft Excel ( Adobe Page Maker

. Database management ( Purchasing/Cost control

. Inventory management ( Supervisory skills

. Photoshop ( Microsoft Publisher

Employment History

Southwest Autism Research and Resource Center

2008 - present

Executive Assistant to the VP and Clinical Services Director

Serves as a main point of contact for families and clients while supporting

the VP and Clinical Services Director.

. Intensive scheduling including extensive changes and travel arrangements

. Compose drafts of emails and correspondence

. Interact with a large and diverse Board of Directors.

PHOENIX CHILDREN'S HOSPITAL

2005 - 2008

Executive Assistant to the CIO

Provided excellent service to the VP and CIO, extending to the entire IT

Department. Supervised the Helpdesk staff and interacted with every level

of the hospital.

. Responsible for ensuring the department ran efficiently and on budget.

. Helped CIO to utilize his time proficiently.

. Supervised Helpdesk team and assisted them with increasing first call

resolutions.

PHELPS DODGE through TALENT TREE

2004 - 2005

Project Administrator and Executive Assistant

As a temporary employee, assignment started as assistant to the CIO. After

assignment ended, client extended and expanded contract to a project

administrator.

. Responsible for ensuring five different projects remained on time and on

budget.

. Facilitated status meetings for project teams.

. Provided excellent assistance to CIO of a fortune 100 company.

HOLDEN AND ARMER, P.C. through ALL ABOUT PEOPLE

2003 - 2004

Paralegal

Provided support to two partners in a medical malpractice firm, which

included writing and interpreting legal documents.

. Provided all support for the office including answering telephones,

writing letters, answering pleadings

. Strong organizational skills, keeping the calendar and travel

arrangements in order

. Interact with all clients, other attorneys and the insurance carrier.

ARIZONA MEDICAL CLINIC, Phoenix, AZ

2001 - 2003

Executive Assistant

Provided support to the Senior Management team including the CEO, COO, CFO,

Director of Physician Services and the Director of Information Services.

. Interacted with the Board of Directors, attended monthly Board meetings,

transcribed minutes and distributed them.

. Coordinated schedules including meetings and travel arrangements.

. Created all marketing materials and employee newsletter.

. Provided excellent customer service to patients.

DAVID EVANS AND ASSOCIATES, Phoenix, AZ (laid off due to 9/11)

2001 - 2001

Sr. Administrative Assistant/Supervisor

Supervised a team of Administrative Support staff. Responsibilities

included supervising the day to day activities of 6 staff members including

scheduling, hiring, training, and providing feedback.

. Implemented new purchasing procedures and contracts, which resulted in a

$1,000.00 per month savings.

. Created a procedures manual for the centralized Administrative Staff to

use.

. Helped to form a working team from people who previously worked

independently.

DESERT SPRINGS BIBLE CHURCH, Phoenix, AZ

1998 -

2001

Administrative Assistant/Office Supervisor

Provided support to Senior Pastor and entire Pastoral staff while

supervising the Administrative Staff. Responsibilities include interacting

with entire staff, making travel arrangements, keeping calendar for Senior

Pastor and drafting all correspondence and brochures.

( Supervised a team of five employees, coordinating schedules and

facilitating staff meetings.

( Creating brochures and bulletins for use by over 800 people on a weekly

basis.

( Interacting with the board of Elders and producing all communications

regarding them.

INTELLIMED INTL., Phoenix, AZ

1997-1998

Administrative Assistant

Responsibilities included assisting the President, COO, and Vice President

with scheduling and interacting with the Presidents of local hospitals to

ensure satisfaction of Customer Service.

( Compiled quarterly reports to be distributed to our clients and

responded to all Customer Service inquiries producing a higher level of

satisfaction.

( Implemented a new filing system, which resulted in a time savings of 20%

for all associates.

AMERICAN EXPRESS, Phoenix, AZ

1982 - 1997

Customer Service Rep.

Responsible for gathering and analyzing information pertaining to billing

disputes and then negotiating with Card members and merchants to achieve

mutually favorable resolutions.

( Supervised a team of 16 employees, managing work flows and ensured that

all quality measures and timeframe deadlines were met.

( Selected by management for temporary transfer to Ft. Lauderdale training

over 40 new hires in all facets of customer service policies and

procedures.

EDUCATION

Business Courses - Paradise Valley Community College, Phoenix, AZ

Graduated - Shadow Mountain High School, Phoenix, AZ

CORPORATE TRAINING

( Negotiating Skills ( Team

Roles

. Creating Satisfied Customers ( Workflow Procedures

. Putting People First ( Organizational Change

ACHIEVEMENTS AND AWARDS

Fully commissioned Notary Public for the state of Arizona

Sixteen awards for submission and implementation of new ideas

Nine Amexcellence Awards

Nominated for a Great Performer Award

Member - Team of the Year

Member - Team of the Quarter

Recognized three times for outstanding achievement



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