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Human Resource Customer Service

Morrisville, North Carolina, 27560, United States
May 25, 2010

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Denise Anderson

**** ********** **** ****** *** *08, Morrisville, NC 27560



American Board of Pediatrics Chapel Hill, NC


Human Resource Generalist

• Assists with the development and administration of programs, procedures, and guidelines.

• Participates in developing department goals/milestones, objectives, and systems.

• Manages and coordinates administrative staff meeting and attends other meeting and seminars.

• Monitors Human Resource annual budget.

• Manages the development and maintenance of the Human Resource Information System.

• Manages the employee-related data bases.

• Prepares periodic departmental and management reports, as necessary or requested.

• Reviews timesheets and time allocations for accuracy, and compliance with company policy, federal and

state law.

• Develops and coordinates employee training to addresses company training needs, including new employee

orientation, needs assessments, management development, cross-training, and the measurement of training


• Manages recruitment process using best practices to provide productive and customer services oriented


• Recommend employee relation practices necessary to establish a positive employer-employee relationship

and promote a high level of employee morale and motivation.

• Participates in conducting investigations when employee complaints or concerns are brought forth.

• Counsels managers on employment relations issues.

• Assist with employee communication and feedback through such avenues as company meetings, suggestion

programs, employee satisfaction surveys, employee focus groups, one-on-one meetings, and Intranet use.

• Manages day-to-day benefits administration, such as assisting employees with claims issues.

• Develops and schedules benefit orientations and other benefit training

• Administers disability and worker’s compensation claims.

• Complies with existing state/federal laws and regulations, including reporting requirements.

American Board of Pediatrics Chapel Hill, NC


Acting Human Resource Director (While Director was on Maternity Leave)

• Administering employment law, including FLSA, ADA, FMLA, and PDA;

• Identify legal requirements and government reporting regulations affecting human resources and time

reporting functions and ensure policies, procedures, and reporting are in compliance.

• Direct the ABP Salary Administration program to ensure equity within the ABP. Consult with ABP’s compensations

consultants as needed

• Oversee the review of timesheets and time allocations for accuracy, and compliance with ABP policy and

procedures, and federal/state laws and regulations.

• Serve as Administrator for the ABP’s Pension Plan.

Handling employee relations issues

Recruiting permanent and temporary staff using a variety of sources that include the Internet, job

postings, ad placement, etc;

Preparing and administering department budgets.

American Board of Pediatrics Chapel Hill, NC


Human Resource Assistant

• Serve as back-up to all benefit carriers as Plan Administrator.

• Responsible for data entry into multiple systems such as: HR database, benefit sites.

• Assist with projects relating to legal requirements and government reporting regulations affecting human

resources and time reporting functions and assist in ensuring policies, procedures, and reporting are in


• Assist staff by responding to inquiries regarding ABP policies, procedures, and programs.

• Assist with various reports relating to the Benefits and Compensation programs.

• Assist with company meetings and morale events by serving as meeting coordinator, ensuring location and

attendees, as well as all audio visual and other equipment is scheduled properly.

• Assist with new hires, recruitment and termination processes.

• Provide clerical support to Vice President of Operations

United Health Standards, Inc. Wilmington NC


Human Resource/Payroll Coordinator

• Manage a broad range of HR functions including payroll administration (150+ employees) and benefits.

• Handling personnel files, assist with HR policy development, employee screening, recruiting, hiring,

scheduling (C.NA’s, Companions, LPN’s, and RN’s) training and development programs.

• Interview job applicants; review application/ resume; evaluate applicant skills and make

recommendations regarding applicant’s qualifications.

• Write and place employment advertisement and post internal job announcement.

• Prepare offers and rejections letters to candidates.

• Plan and conduct hire orientation.

• Process all new hire, benefits, leave, termination, and bi weekly payroll, ensuring 100% compliance with

state and federal laws.

• Primary contact for answering management/employee questions.

• Serve as liaison between employee and insurance carriers, provided accurate enrollment, and resolved

claims issues.

• Develop and maintain relationship with employment agencies, universities and other recruitment

sources; while attending job fairs and other recruiting events.

• Ensuring 100% compliance of HRIS Database.

• Prepare payroll for 150 employees; process payroll taxes (940’s and 941’s for NC), and handle employee

wage garnishments.

Sears, Inc.


Part-Time Sales Associate

• Provided excellent one-on-one customer service.

• Provided 100 % one-on-one service to customers.

• Proven track record for meeting and exceeding sales and profit targets.

• Maintain and restock inventory.

• Administrative responsibilities including opening and closing of register.


Cape Fear Community College- Wilmington, North Carolina

Associates Degree in Business Administration (2002)

University of Maryland University College- Adelphi, Maryland

Bachelor of Science in Psychology (2008)

ADP Employer Service, Raleigh, NC (2008)

Certificate of Payroll Administrators

Certificate for Benefit Tracking and Human Resources Expert

Duke University- Continuing Studies- Durham, NC

Certificate of Human Resource Management- (2009)

The George Washington University School of Business – Washington, DC

The Human Resource Generalist Certificate (2010)


Computers: Proficient in Microsoft Office (Word, Excel, Power Point, and Outlook). Payroll software:

QuickBooks, and ADP. Profile Assessments: Omnia

Volunteer Work: HopeLine of North Carolina, Raleigh NC- Present

Provide confidential listening services, crisis and suicide intervention, and information referrals to the


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