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Customer Service Management

Location:
Austin, Texas, 78717, United States
Posted:
May 26, 2010

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DEAN JOSEPH CHlLDERS

***** ******* ****** *****

(512) ***-**** (Home)/ (512) ***-**** (Cell)

Austin, TX 78717

abmrcw@r.postjobfree.com

Versatile finance executive who has implemented innovative strategies

across complex, international manufacturing and service organizations

contributing to profitability and top line growth. Expertise includes:

Financial Reporting & Strategic Mergers & Acquisitions

Planning

Debt Structuring/Credit International Mfg & Distribution

Facility Management Operations

Board/Banking Relationship Mgmt LEAN/Continuous Improvement

ERP Applications/Conversions Private Equity/Public Co

Strategic Sourcing (incl Venture/Start-Up Fund Raising

Asia/MX/EE)

Fenwal Inc - Chicago, IL Sept 2008 -

Present

$650MM TPG Medical Device Manufacturing portfolio company (Baxter

Healthcare carve-out) operating across all major regions within the blood

transfusion therapy market.

VP Operations - EMEA (Brussels, BE) - (Fixed Contract):

Reporting to SVP Corporate Operations responsible for Finance & Operational

functions across $200MM EMEA region. Responsibilities include Finance, IT,

Customer Service, Inventory Planning/Control, two cGMP manufacturing plants

in France and Tunisia and Logistics operations across Europe, Middle East

and Africa.

. Installed financial and management reporting processes driving country

model optimization and margin improvement of 4% of sales over 1.5 years

including daily, weekly and monthly metrics and report out protocol

. Implemented internal controls across newly "carved-out" division

including approval matrix and policies and procedures manual.

. Implemented SOPs for Operations team including KPI dashboards in

support of operating plan service and financial targets

. Reduced working capital by $32MM after carve-out from Baxter; Inventory

reduced 36%

. Installed new Collections team and internal control structure across

EMEA; reduced receivables by 56%.

. Developed distribution & transportation network redesign reducing costs

by 35% or $1.5MM.

. Relocated 27 Member Customer Service function from outsourced partner in

Brno, CZ to Brussels, BE

. Reduced EMEA region G&A (incl. Supply Chain Overhead & Customer

Service) costs by 25% via Value Stream Mapping cost out exercises

across the organization.

. Developed/Implemented whole blood manufactured product cost reduction

plan resulting in 10+% or $2MM.

. Developed OEM agreements in Africa and Russia accessing high growth

markets

Home Products International, Inc - Chicago, IL March

2008 - Sept 2008

$200MM Private Equity owned (Third Avenue) consumer products company

serving all channels of retail trade in North America.

EVP & Chief Financial Officer (Fixed Contract):

Reporting to CEO and Board of Directors responsible for all fiscal

management and external relationships including banks, investors and

auditors. Significant operational participation including manufacturing,

distribution & sourcing.

. Managed team of 5 direct reports with full fiscal responsibilities

including risk management, treasury, tax, strategic planning and IT.

. Renegotiated terms of Secured Debt facility freeing up $2MM in

liquidity and implemented enhanced liquidity forecasting model

delivering accurate cash requirement projections and $3MM in

availability on same borrowing base.

. Developed and Implemented manufacturing and distribution productivity

improvements with a run rate of $4.6MM per year in first 60 days.

. Evaluated divestiture options for 3 business segments and led due

diligence and financial modelling for 2 potential acquisitions.

. Developed re-implementation plan for JD Edwards driving significant

cost reductions and delivering key decision making information tools.

NEXTECH FAS, INC. - Austin, TX Jan 2008 - Feb

2008

$15MM late stage start-up capital equipment manufacturer for Flat Panel

Display and Solar Power markets. Customers include Tier 1 OEMs and other

late stage technology companies. Trading on Pink Sheets as NXSL.

Chief Financial Officer (Project Consultant):

Interim position reporting to CEO and Board of Directors responsible for

all fiscal, legal and human resource.

. Managed all fiscal responsibilities including monthly closings,

reporting, treasury, tax and preparation and presentation of Board of

Director 's materials.

. Brought financials into GAAP compliance status and coordinated first

external financial audit .

. Prepared materials and presentations for second private fund raising

. Developed OTCBB listing plan including full pro-forma financial

statements with timing and uses of capital

. Collaborated with outside legal counsel for capitalization table

maintenance, fund raising documentation and pink sheet compliance

requirements

MOBILE CAMPUS, INC - Austin, TX

Sept 2006 - Dec 2007

July 2005 start-up providing mobile marketing, content and applications

services to higher education. Fifteen universities under contract.

Vice President of Finance/Internal Operations (Assistant Secretary &

Treasurer):

Reporting to CEO and Board of Directors with full financial oversight

responsibility including tax, treasury, financial reporting and risk

management, as well as Human Resources and several operations functions.

. Instrumental in 2nd round of fund raising of $7.5MM and Series C

venture firm round

. Prepared first financial statements in compliance with GAAP.

. Upgraded operating systems to Microsoft Dynamics CRM/Great Plains

package and installed unit and cost center management reporting.

. Prepared and presented materials to Board of Directors, shareholders

and potential investors including top tier venture capital firms such

as Carlyle Group, NEA, Redpoint, Greylock, Kliener-Perkins, General

Catalyst, Norwest, Core and Highland.

. Developed operational expansion plan including full pro-forma

financials

BURNES HOME ACCENTS - Austin, TX

May 2004 - Aug 2006

Division of CR Gibson, a wholly-owned subsidiary of privately-held Anderson

Companies. Previously owned by Cerberus Capital Management. $200MM

marketer, manufacturer and distributor of photo frames, albums, scrap books

& other photo storage products under Burnes of Boston, Carr, Connoisseur &

Intercraft brands. Customers include all major retailers (i.e.. Wal-Mart,

Kohl's, Target, Bed, Bath & Beyond, Home Depot) and channels in the North

America. Footprint includes 3 distribution centers in the US, 1

manufacturing facility in Mexico and 3 sourcing offices in Asia

President May - August

2006

Full divisional leadership responsibility including all functions such as

sales, marketing, product development, strategic planning, finance,

sourcing, manufacturing, distribution, customer service, IT and human

resources.

Chief Operating Officer:

Dec 2004 - April 2006

. Operational Achievements:

o Implemented sourcing strategy delivering $4MM in cost reductions

2 years in a row. (>4,200 SKUs)

o Reduced ocean freight pricing by13% ($1.8MM) during inflationary

environment for 2005.

o Consolidated 2 facilities delivering $2.9MM in annual savings in

8 months.

o Implemented LEAN manufacturing techniques in Mexican maquilladora

freeing up 35% floor space, reducing inventory by 25% and increased

capacity by 50%.

o Reduced domestic commodity costs by $1.2MM in 2005.Improved lumber

yield delivering $2.4M reduction.

. Sales & Marketing Achievements:

o Led strategic planning and redesign of product development and

merchandising solutions.

o Launched new scrap booking tool product line.

o Re-established key retailer relationships with the DIY and club

channels

o Restructured independent/specialty channel reducing order processing

and inventory requirements by over 50%.

o Expanded wall d cor range with the patented Level Line technology.

Vice President & Controller: May - November

2004

. Divisional leader for Oracle ERP implementation

. Implemented full management reporting protocol including daily KPIs,

weekly report outs & monthly operational reviews.

. Prepared 13 week cash flow forecast and reviewed periodically with

investors and banks.

. Installed internal controls across newly "carved-out" division including

approval matrix and policies and procedures manual.

. Led restructuring of SG&A yielding $4MM in savings in year one

WAUSAU HOMES INC- Wausau, WI

April 2003 - April 2004

$200MM privately-held, home building package supplier with 8 manufacturing

facilities across the mid-Atlantic, Midwest & Florida.

Vice President & Controller

Reporting to President and Board of Directors responsibilities included

GAAP compliant financial and management reporting, strategic planning,

treasury, tax, risk management, IT, Logistics for all financial functions

and controls as well as IT and Logistics.

. Nine (9) direct reports comprised of Finance/Accounting, IT &

Distribution

. Implemented weekly and monthly management reporting package/metrics

providing product line profitability and facility cost

containment/performance

. Prepared and presented quarterly Board of Director's financial update as

well as monthly Board letter.

. Managed bank and external audit relationships.

. Led development of four (4) year strategic plan.

. Reduced cost of risk management package by 30% or $300K.

. Renegotiated employee welfare benefits program reducing costs by 22% with

enhance coverage options.

. Led SAP upgrade and re-implementation

. Introduced LEAN thinking and techniques (Kaizen, Kan Ban, 5S and

manufacturing pull) to main facility. Freed up 33% additional wall

framing capacity.

. Identified $3.5MM of materials used in manufacturing not factored in to

pricing

. 30% ($1.1MM) reduction in engineering due to system and process

improvements.

. 25% ($400K) reduction in transportation and distribution costs.

. Improved complete shipments from 45% to 75% from January to March 2004.

Target 95+%.

FISHER SCIENTIFIC INTERNATIONAL, INC (Now Thermo Fisher Scientific)

Feb 2002 - March 2003

$3B NYSE traded, supplier of laboratory products to the R&D industry

including Biotech, Pharma, Crop, Universities and Government entities

Included two cGMP facilities in Europe..

Vice President & Controller, Fisher Scientific Worldwide, Europe, Munich,

Germany

Developed and led financial oversight, control, planning and reporting for

7 business units in Austria, France, Germany, Netherlands, Switzerland, and

UK with 8 direct reports in Finance and IT, and 142 indirect reports.

. Created strategic vendor management/purchasing program that led to

product cost savings of $6MM.

. Initiated working capital reduction program that generated $3.5MM cash

flow in first 6 months.

. Served on 4-member European management team responsible for all

operations across Europe including: strategic planning, financial

performance, geographic expansion, logistics and purchasing/strategic

vendor management.

. Developed 3 and 5 year strategic plans and led 2003 budget/planning

process across Europe.

. Improved financial controls by implementing internal control and

reporting processes and employing and training high potential financial

personnel. Included compliance with US GAAP

. Implemented SOX policies and procedures across European operations.

NEWELL RUBBERMAID, INC.

July 2000 - Jan 2002

$7B NYSE traded multi-national, consumer products, company serving major

retailers.

Vice President - Operations, Rubbermaid Europe, Brussels, Belgium

2001 - 2002

Managed 8 manufacturing and distribution sites located in Finland, Hungary,

Luxembourg, Netherlands, Poland, Spain and UK and 6 administrative sites

located in France, Germany, Italy, Netherlands, Sweden and UK serving top

tier western, central and eastern European retailers.

. Led manufacturing, supply chain/logistics, customer service, planning,

engineering and quality functions with 10 direct reports and total of

1,900 indirect.

. Managed $200MM P&L and associated cash flow.

. Created manufacturing cost savings programs for each facility totaling

$3MM in year 1 and an incremental $1.5MM in year 2.

. Redesigned manufacturing and supply chain network reducing costs by $3MM

and improving cash flow by $6MM

. Developed and implemented Asian sourcing plan for finished products and

tooling.

Vice President & Controller, Rubbermaid Europe, Brussels, Belgium

2000 - 2001

Led financial oversight, control, planning and reporting of 4 European

businesses including full P&L, balance sheet and cash flow responsibility

for 23 legal entities in 12+ countries.

. Led strategic planning and budgeting processes and managed 10 direct

reports and 112 indirect reports in Finance and IT.

. Led consolidation of 5 software platforms (16 sites & 12 countries) into

one ERP system

. Managed financial implications for consolidation of 4 warehouses into one

newly constructed pan-European distribution center. Realized over $6MM

in savings and additional $8MM savings in "one-off" closure costs.

. Generated $6MM in cash via tight controls and processes of working

capital.

. Led $15MM manufacturer acquisition with operations in UK, Sweden and

Finland. Developed and implemented 120-day integration plan realizing

$1.5MM of savings. Led due diligence for 2 other acquisition candidates.

SOLUTIA, INC. - St. Louis, MO

1998 - 2000

$3.3B NYSE traded specialty chemical and product company supplying

pharmaceutical intermediates, nylon feeder materials and various end

polymer-based products. (Monsanto Spin-off)

Director of Finance - Business Development

Created Pharma Fine Chemical growth platform including 2 Swiss

acquisitions; one process R&D firm with over 130 PHD chemists and one CGMP

pilot plant.; Evaluated 5 CGMP full scale pharmaceutical production

facilities; Resulted in consolidated sales of $125MM in year 1.

DUNLOP SLAZENGER INTERNATIONAL LTD. - London, England

1994 - 1998

$550MM worldwide, marketer, manufacturer and distributor of golf and racket

sports. Includes Dunlop, Maxfli and Slazenger brands.

Group Manufacturing Controller, London, England

1997-1998

Led financial oversight, control, planning and reporting of 12

manufacturing, sourcing and R&D sites located in China, Germany, Indonesia,

Malaysia, Philippines, South Africa, UK and US (10 direct reports and 63

indirect reports). Key member of team which transitioned European

manufacturing facility to Philippines and served on Board.

Plant Financial Controller, Greenville, SC

1995-1997

Led financial oversight, control, planning and reporting of $40M

manufacturing entity located in US with 13 staff.

Assistant Audit Manager, St. Louis, MO

1994-1995

McDONNELL DOUGLAS AEROSPACE (BOEING), St. Louis, MO

1988-1994

Employed in progressively responsible audit and financial positions. Moved

to BTR, plc (parent of Dunlop Slazenger) to broaden industry experience

from government contracting.

EDUCATION / PROFESSIONAL QUALIFICATIONS & ORGANIZATIONS

M.B.A. St. Louis University, USA -1992

B.S. Accountancy University of Missouri-Columbia, USA -1988

Passed CPA Exam in one sitting

M&A & Due Diligence Executive Training - Wharton Business School



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