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Customer Service School

Location:
Atlanta, Georgia, 30315, United States
Posted:
May 22, 2010

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****** ***, M.AL, M.DI

**** ******* **** *****, *******, GA 30315

414-***-**** (cell)

*******@***.***

Seeking employment in a results-driven environment that allows me to use

and strengthen my skills in finance administration and/or operational

management.

Highlights of Qualifications

V Advance Proficiency in Microsoft Office (also familiar with

QuickBooks)

V Advanced Skills in Public Speaking, Public Relations, Customer Service

V Advanced Reasoning Skills for Problem Solving and Conflict Resolution

V Highly Proficient in Data Analysis, and Data Driven Decision Making

V Strong Proficiency in Public Relations, Customer Service, and Sales

V Strong Conceptual Skills for Instructional Design and Organizational

Development

V Proven Abilities in Project Management (Achievements Driven)

V Experienced with Profit/Loss Statements, Budgeting and Fiscal

Management

Experienced with Business Development and Operational Management

. Functioned as HR specialists for four years: posting jobs, sorting and

reviewing resumes, scheduling interviews, interviewing, managing

background checks and negotiation contracts

. Coordinated the audit process between HAU and Associates, CPA Firm and

Preparatory School for Global Leadership (2005-2009)

. Developed marketing materials to increase program visibility among

potential students and staff and to generate community awareness and

support for Preparatory School for Global Leadership: Brochures and

Flyers, 7-Minute Promotional Video, 2 Radio Commercials (Kiss FM and

WMCS), Building and Bus Signage, and website (www.psgl-milwaukee.org)

. Developed budget and monitored fiscal spending using QuickBooks and a

personally formatted Excel spreadsheet/process (2004-2009)

. Managed staff procedures in securing insurance certificates:

Liability, Errors and Omission and Dishonesty (2004-2009)

. Created and executed the facilities usage floor plan, transforming a

church community center into an open space school campus for

Preparatory School for Global Leadership (2004) and the Institute for

Young Adult Leadership and Entrepreneurship (1996)

. Developed systems and managed staff relating to accounts payable and

receivables (2005-2009)

. Successfully obtained an occupancy permit for Preparatory School for

Global Leadership and developed systems and managed staff to meet city

ordinances and district requirements for fire drills and asbestos

management (2004-2009)

. Developed an electronic tool for data collection and analysis for

fiscal management and financial planning for various clients as a

private contractor (2009-2010)

. Managed computer and technology installation and tech services for

Preparatory School for Global Leadership (2004-2009) and the Institute

for Young Adult Leadership and Entrepreneurship (1995)

. Taught computer classes (Microsoft Word, Excel, PowerPoint and

Internet) (1997-1998, and 2004-2009)

. Personally developed electronic score card and data analysis process

to manage academic performance (1998-2001 and 2004-2009)

. Provided customer service in the area of billing and paper delivery

for the Milwaukee Journal Sentinel (1991-1994)

. Facilitated national satellite town hall meetings for the US

Department of Education and researched and published a national

directory of private schools for the US Department of Education (1995)

. Developed systems and managed staff in relation to general operations:

payroll, parking, internet, telephones, and staff records (2004-2009)

. Coordinated the process for securing a 501c3 non-profit status for

Preparatory School for Global Leadership (2004)

. Negotiated charter school contract to operate as a public charter

school serving 360 students in grades 6-12 (2003-2004)

. Negotiated two contracts (2004-2006 and 2006-2009) with St. Francis

Parish to use their facilities as a school site for Preparatory School

for Global Leadership

. Renegotiated charter contract for 100 students to promote small school

philosophy (2006)

. Wrote three grant proposals and three grant solicitations bringing in

over $750,000 additional dollars to charter school organization (2004-

2008)

. Successfully managed the spending and documentation for restricted and

unrestricted grants (2004-2009)

. Developed key partnerships with community agencies and leaders to

strengthen available resources for business operations and educational

services for various organizations: Preparatory School for Global

Leadership, Grand Avenue High School, St. Rose Catholic School, and

the Institute for Young Adult Leadership and Entrepreneurship (1996-

2009)

Relevant Work History

. Lead Consultant July 2002-Present

PBS Development, LLC. (National Level)

Education: Alverno College, Milwaukee, Wisconsin

M.A. in Administrative Leadership (May 2003)

B.A. in Social Science (December 1995)

License: Principal: 51 (State of Wisconsin); Middle and High School

Teacher: 701, 725, 740 and 745 (State of Wisconsin); Middle Level Teacher:

809 and 845 (State of Georgia)

Full Resume and Professional References Available Upon Request



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