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Customer Service Management

Location:
Los Angeles, California, 90012, United States
Posted:
May 23, 2010

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******** ******, CPA, CIA

*** **. ***** ***, #****, LOS ANGELES, CA 90012; 818.***.****;

*******.***@*****.***

An accomplished management and finance professional with an extensive

background as a Director of Finance, Corporate Controller & CFO, Audit

Consultant, Certified Public Accountant (CPA), Certified Internal Auditor

(CIA), and Investigator/Forensic Auditor in Auto Manufacturing and Finance

Sales, Government, Not-for-Profit social welfare and low-income housing,

Public Accounting, Auto Parts Jobbing/Warehousing, Institutional Foods

Wholesaling, Road Construction, and Manufacturing supervising teams of 3 -

25 professionals. Expertise includes forensic general ledger

reconstructions and financial investigations, project leadership, financial

and operational analysis, staff management, budget administration,

establishment of policies and procedures, interfacing with external

auditors, executive management team, and Board of Directors.

Executive Profile

. Business modeling/development; scenarios with business plans, projected

financial schedules, & cash flows

. Financial Software experience; SAP, PeopleSoft, Magnitude, QuickBooks,

Blackbaud, and MS DOS

. Demonstrated supervisory, team building and positive staff motivational

skills

. Effective planning and organizational skills with expertise in business

administration, forensic auditing, budgeting, internal control, facilities

management, business planning, systems and procedures, distribution

functions, purchasing, cost control, scheduling, and related acts to

ensure productive operations.

. Technically savvy & able to grasp new concepts and technologies quickly,

a tenacious problem solver, ability to follow up & achieve results; proven

record of completing projects within time & budget constraints.

. Ability to coordinate multi-faceted activities, analyze problems and

implement corrective actions

. Experienced in GAAP, GAAS, GAGAS, COSO, & SOX; have performed in-depth

Internal Control reviews required by SOX

Professional Experience

Centers for Community and Family Services, Inc. (CCFS)

06/2006 - 07/2009

Director of Finance & Controller

. Managed/oversaw the accounting and alternative payments departments;

includes 25 professional & clerical staff, defines reporting procedures,

establishes and maintains internal controls and a host of other functions

. Coordinates the annual certified audit and all program source audits

. Interacts with CEO, Senior Management, Board of Directors, and is

management's support person for Finance Committee

KFORCE, Inc., Offices throughout the USA

01/2006 - 05/2006

Senior Financial Reporting Analyst - Contract with Nissan North America,

Inc (NNA)

. Worked in the NNA USA corporate headquarters performing various monthly

financial analyses and preparing financial statements for six related

partnership companies. Duties require auditing and controllership

knowledge and experience using SAP and Magnitude financial software, and

MS DOS

Bronner Group, Inc., Chicago & Springfield, IL

08/2003 - 12/2005

Director of Assurance Services/Auditing Consultant

. Identified and procured assurance opportunities and related contracts

. Developed strategic relationships, attending bidders' conferences and

preparing engagement proposals

. Budgeting, Assurance Profit, assurance project management/monitoring, and

customer service activities

. Performance of direct audit/assurance work on billable client projects;

monitoring and providing management reporting on the audit/assurance

activities, and managing the audit/assurance team

. A large project was working with KPMG on a Chicago Housing Authority

internal audit reviews

State of Illinois; Department of Children & Family Services (IDCFS),

Springfield, IL 01/1982 - 12/2002

Fraud & Investigation Audit Manager

03/2002 - 12/2002

. Planned, organized, executed, controlled, and evaluated operations of

Fraud & Investigations Section of Division of Internal Audits; delivered

recommendations for optimization of fraud and investigation operations;

directed and coordinated activities of professional & contractual staff

engaged in investigations and fraud internal audits

Special Assignment to IL State Police; State Financial Crime Task Force;

Investigator (Forensic Auditor)

12/1996 - 02/2002

. Performed as an independent Forensic Accountant/Auditor investigating

government contract fraud, simple theft, money laundering, and theft from

senior citizens

. Analyzed financial statements and records (both certified and unaudited),

performed interviews and interrogations, reconstructed books of original

entry, prepared flow charts and reports of the most financially complex

investigations for State Financial Crime Task Force

Chief Auditor

01/1982 - 11/1996

. Administered Office of Audits, 01/1982-11/1996, & Office of Internal

Investigations, 05/1986-03/1988; supervised a team of 22 professional

auditors and investigators

. Managed all activities of external auditors, including Auditor General bi-

annual, Federal HHS Auditors.

. As member of IDCFS' Executive Management team contributed to long-range

decision-making by participated in annual and long-range planning and

goals for the Department

. As the Chief Auditor I gained experience with principles, theories, and

techniques of fiscal, compliance, operational and organizational auditing;

the function and role of public agencies; principles and practices of

capital and operational budgeting and funding; administrative principles

and practices, including goal setting, program development, supervision of

staff, implementation and evaluation of principals and practices, positive

motivation of employees; and, techniques for dealing with a variety of

individuals, at all levels of responsibility

. Setup review procedures of Contract Provider annual Certified Audited

Financial Reports, identified and collected $10 million of unspent program

revenues. Prior to 1983 these unspent program dollars were not being

identified nor recaptured by the State

Education

. University of Illinois at Springfield, Springfield, IL

Master's of Public Administration

. Illinois State University, Normal, IL

Bachelor of Science Accounting

. Lincoln Land Community College, Springfield, IL

Associate of Arts: Liberal Arts (Business)

Professional Certificates

. Certified Public Accountant

. Certified Internal Auditor

Computer Skills

Excel, Lotus, SAP, Blackbaud, Magnitude, ACL, Access, Visio, Outlook,

Quicken, Word, WordPerfect, Case management software, flow charting,

PowerPoint, and MS DOS; I have the knowledge & ability to learn any

software.



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