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Customer Service Manager

Baldwinsville, New York, 13027, United States
May 27, 2010

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Susan Hyland

**** **** ******* **

Baldwinsville, NY 13027

(315) ***-****


A loyal professional who has almost 20 years in the finance industry

whose knowledge and flexibility has allowed her to meet the changing

needs of her employer.


United Auto Credit Corporation

Liverpool, NY

Collections Supervisor Feb 2010 - May


Collected severely past due accounts to minimize loss to company.

Reviewed and directed those supervised to ensure the best possible

recovery while following the Fair Debt Collection guidelines.

Trained both new and experienced collectors.

United Auto Credit Corporation

Liverpool, NY

Credit Manager/ Assistant Branch Manager Feb

2004 - Feb 2010

Reviewed and decisioned credit applications for vehicle financing

based on overall profile, including credit history.

Trained and evaluated employees in all aspects of auto financing.

Assisted in the hiring process by interviewing and evaluating


United Auto Credit Corporation

Syracuse, NY

Various Feb 2002 - Feb


Hired as Customer Service Supervisor to help build the first branch

in NYS.

Advanced through the collections department, being promoted to

Assistant Branch Manager in 2004.

Chrysler Financial Corporation

Syracuse, NY

Various 1998 - Feb


Assisted both accounting department and wholesale department in daily

branch functions, including the correction of misapplied payments and

the review of dealer files.

OnBank & Trust Co/ M&T Bank Syracuse, NY

Lease Administrator

1996 - 1998

Assisted in the development of used car leasing program using

previous experience.

Served as liason between the marketing department and the

underwriting department.

GMAC Charlotte, NC

Accounting Clerk Syracuse, NY

Reviewed and manually discounted incoming contracts.

1991 - 1996 Issued dealer funding checks.

All cashier functions.

Processed lease terminations.


Bachelor of Arts in Psychology

SUNY Binghamton

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