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Project Manager Sales

San Jose, California, 95132, United States
May 28, 2010

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**** ******* **., *** ****, CA ***** ( (408) ***-**** (

Victor Zhang


Be a successful eCommerce Project Manager.


Solid Project and Product Management skills:

Developing product strategy and conceiving product features that are

founded in the needs of users and also in line with company's business


Collecting requirements and researching the true needs of the markets

and users.

Drafting requirement documents that are "SMART" (Specific, Measurable,

Attainable, Realistic and Timely).

Result oriented and execution focused:

Ability to manage multiple projects and prioritize activities for

maximum results.

Excellent interpersonal skills. Working well in a cross functional

team environment and successfully executing the strategy.

Huge fan of iterative build-launch-learn product cycles.

Strong technical aptitude. Solid background in Internet technology,

eCommerce, wireless/mobile, Location Based Services (LBS) and

Software-as-a-Service (SaaS).

International savvy.

Certified Scrum Product Owner.


3/2009 to now CNC2 Information Technology San Jose, CA


Director of International Business and Head of Product Marketing

Product strategies to support revenue growth and Internet marketing.

Worked with the CEO and guided the company's product strategies.

Initiated web marketing campaigns with dramatic less customer

acquisition budget. Implemented the new strategies through Product

Management. Revenue grew over 40% in 6 months. New customers grew over


Business development and partner management. Managed the existing

suppliers and logistics partners in both EU and North America.

Negotiated contracts and acquired multiple new suppliers.

Supply-chain management. Developed short, mid and long term

supply-chain business strategies for Developed product

feature roadmaps for's Supplier Portal and Logistics


7/2008 to 1/2009 Inc. Redwood City, CA

Product Manager

Product roadmaps. Responsible for the Zazzle's On-demand

Person-to-person Commerce Platform roadmaps.

Product strategies to support User-Generated-Content (UGC) products.

Developed product strategy that is founded in the needs of millions of

Zazzle users and also in line with Zazzle's business objectives.

Conceived and developed requirement document for industry-first

Content Micro-Licensing feature that would change the landscape of

Content Licensing and Print-on-demand industry.

Product launches and positioning. Worked with a cross functional team

and successfully launched Zazzle Volume Bonus Program. Re-launched

Zazzle's core "Sell" section of the website.

Market and product research. Led the market and product research

effort on business "promotional product" sector. Built product

strategies for the new Zazzle business product line.

1/2006 to 7/2008 TeleNav Inc. Sunnyvale, CA

Product Manager

Web marketing infrastructure. Built or re-built TeleNav's major web

marketing infrastructure: complete website redesign (over 300 static

pages and 4 major Java applications), Content Management System, web

analytics, company blog and forums.

Web product and feature roadmaps. Maintained roadmaps for all TeleNav

web properties that includes corporate site, support site, eCommerce

site, promotion landing sites, wireless carrier's OEM service sites,

TeleNav mapping service site, customer service site, international

sites with localized languages and etc.

eCommerce and CRM. Redesigned the TeleNav Online Store and

significantly streamlined the customer buying process. Launched

eCommerce features such as promotion handling, A/B Testing and

modulated backend payment systems. The web sales increased over 1000%

over the last 18 months.

Business process and project management. Standardized multiple

business processes such as new phone model launches and new carrier

launches. Implemented a CMS system, and cut down the site content

update time from days to minutes.

Location Based Service product features. Redesigned the interactive

drag-able mapping application that has similar functionalities to

Yahoo Maps and Google Maps. Conceived, designed and launched a

user-generated-content application from ground up. This feature will

generate over one million customer contributed POIs in the company


Overseas development collaboration. Collaborated with the overseas

Engineering development team and other cross functional teams.

1/1999 to 1/2006 Intraware Inc. Orinda, CA

Operations Vendor Manager

Partner management. Closely worked with SubscribeNet clients and

maintained healthy long term client relationship. Acted as point of

contact for all daily technical and business operations issues.

Constantly streamlined, improved and documented business and

operations processes. Some high profile accounts: McKesson, Business

Objects, Adobe, Progress, Mercury, Xilinx and Avaya. Major accounts'

renewal rate is 100%. 100% operations related SLA for all my accounts.

SaaS/ASP application requirement management. Collected requirements

from enterprise customers and end users. Drafted new feature

requirement documentation for the Engineering and IT team.

Project management. Managed multiple internal and external

SubscribeNet service related projects. Collaborated with sales team

and IT team to implement SubscribeNet services for new clients.

Sales support. Supported sales team in different stages of enterprise

software and service sales cycle. Developed and delivered demos,

presentations and training to potential clients.

Reporting and metrics. Provided clients and management with analysis

and reports for all aspects of customer data.

12/1994 to 1/1999 Global Operations Control Center, Rancho Cordova,


Operations Analyst

Call Center resource management. Responsible for scheduling 150

technical support personals to provide the best possible service level

based on call volume analysis and forecast.

Reporting. Provided recommendations to management with real-time

monitoring and historical analysis of call volume in MCI Western Area

Technical Service Center (service call center). Designed and

implemented call volume and service level trending reports using

statistical models.


1991 to 1994 California State University, Sacramento, CA


BA in Economics

Megana Cum Laude, CSUS, 1994

National Dean's List, 1994

Member of International Organization de Economica Honour Society,

Omicron Delta Epsilon, 1994

1987 to 1990 Peking University Beijing, China

(My education was interrupted by the Tiananmen Incident in 1989)


References are available on request.

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