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Engineer Manager

40706, India
May 28, 2010

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Prashant Thosar Nav Niwara C.H.S., Plot No. **/A,

Sector - 21,


Navi Mumbai - 400706.





Seeking an exciting career that will allow me to apply my analytical and

problem solving skills to areas related to computer and related fields.,

thereby helping the organization to achieve higher standards of client's

satisfaction and self growth.

I leverage my ability to learn and enhance my knowledge continuously and

give my best.

Professional Profile

More than 4 years of practical experience in resolving Customer queries,

understanding Computers problems, troubleshoot and resolve them.

Key Strengths:

. Ability to learn fast.

. Excellent Computer hardware knowledge.

. Team oriented player, providing concise evaluations and support.

. Ability to perform in a fast paced environment and to work during high

work pressures.

. Active, energetic time with people.

. Proactive planning, organized, scheduled and result oriented person.

Work Experience

Period : May 2006


Designation : ACE (Associate Customer Engineer)

Reporting : Service Manager

Precision group is a 200 crore (US$ 46 Million) IT Group, head quartered at

Chennai and is one of India's premier sources for IT Products and support

services. Born in 1996,out of need to fill the void for a quality service

provider to address the Information Technology requirement of corporate,

small and medium enterprise. With the increase in the sales, the company is

growing in all aspects including technically advanced servicing solutions,

well - organized administration and excellent client.


. Handling escalated calls & customers.

. Preparing Reports on daily basis about calls.

. Handling Hardware related calls for Notebook, Desktop as well as Think-


. Expert in solving Notebooks Problems (HP products).

. Worked with MS outlook, Web mail,

. Knowledge about Win98, Win2000 Win Xp, Win 2003, Win Vista, Win 7.

. HP Notebook related Hardware as well as software calls.

. Handling Walk in customers (R.T.B.).

Period : January 2008 to till date


Designation : TL (TEAM LEADER)

Reporting : Service Manager

. Focus: Appropriate handling of customer queries and complaints and

ensuring customer satisfaction.

. Communication: Updated with the new product/services information and

accordingly, proactively interacting with customers.

. Team work: Portrayed high team spirit and participation; encourage

cooperation/active participation from other team members enabling the

team to achieve targeted goals.

. Coordination: With various departments for ensuring resolution of

complaints - same day.

. Coordinating with Engineers for call allocation and call updating after


. Engineer's Calls update.

. Handling escalated calls & customers.

. Preparing Reports on daily basis about calls.

. Motivating and inspire team members

. Coordinating with internal and external customers if necessary

. Giving guidance to team members.

Professional Training

. Professional training on Hewlett-Packard skill training.

. HP Notebook training.

. Training attended for Symantec 11 endpoint edition.

Special Achievements

. HP notebook certification.



. Passed S.S.C. from Mumbai University.

. Passed H.S.C. from Mumbai University.

Computer Proficiency

. Computer Hardware & Networking Course from GRAND


. Diploma in Software & Hardware.

. Completed CCNA & MCSE diploma from CMS.

Personal Details:

Personal Details:

Full Name : Prashant Popat Thosar

Date of Birth : 17th June 1985.

Gender : Male.

Marital Status : Single

Hobbies : Reading, listening Music & Watching TV.

Languages Known: English, Hindi, and Marathi.

Passport No : H5032258.


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