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Management Project

7039, United States
May 28, 2010

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** ****** ***** ~ Livingston, NJ 07039

(201)***-**** ~

Highly accomplished professional with solid and progressive experience in defining business

requirements and implementing IT and Business Process solutions. Superior project management,

business process management and facilitation skills leading to cross functional project plans that

meet common business goals. Consistently recognized for building and managing top-performing

teams as well as exceeding business objectives.


• Project Management • • Vendor

Lean Six Sigma Relationship


• Supply •

Chain Change Management

• Strategic Planning

Management • Procurement

• Clinical • Contract Negotiation

Data • Epidemiology

Management • Problem Management

• Business Analysis


NYK Logistics & Megacarrier – Secaucus, NJ (2003 – 2009)

Business Process Manager/ Business Analyst

Facilitated the implementation of a global proprietary ERP system for North American Operations

through its full project life cycle. Successfully delivered all assigned Critical Path projects on time and

within scope and budget.

Manage relationships with project stakeholders (internal/external) keeping them informed of progress

and issues in order to manage expectations on all project requirements and deliverables. Hosted bi-

weekly scrum sessions to closely align priorities and expedite problem resolution.

Elicited and defined Business Requirement Documents. Defined processes utilizing Use Cases, Control

Flow Diagrams, Data Flow Diagrams and CRUD Charts.

Coordinated the data conversion and migration from legacy applications into the new system, which

included data mapping and cleansing of inventory, transaction records, vendor, vendor rates and

tariffs, and re-establishing EDI ANSI ASC x12, XML, and FTP connectivity on the new platform.

Established advanced Event Management processes to proactively reduced transaction failures by 40%

achieving a drastic reduction in Reactive incident handling, resulting in productivity gain and cost

savings in excess of $250,000 per year.

Facilitated development of Artificial Intelligence (AI) logic and conversion tables to successful process

and convert data interfaces to achieve error free data integrity and accuracy.

Created and oversaw Test plan development and execution, including resource scheduling and

management. Participated in Offshore QA data prep and scenario script development

Created and implemented multiple training programs utilizing web based technology.

Proven ability to convey complex matters to non-specialists as well to communicate effectively with

technical experts and senior management

Furnished on-site crisis and triage management at the field offices during phased rollout of a Global

system. Prioritized system defects for technical resolution handling, developed mitigating strategies

and addressed training requirements. Achieved Zero commercial failure based on established SLA’s.

Played a key role in integrating corporate goals with end user objectives .Established policies and

procedures for effective management through KPI/metric development, facilitating on and off site

workshops, lean process mapping, collaborating across functional silo’s, creating and maintaining Lotus

Notes team rooms, intranet posting and active stakeholder engagement.

Maintained full responsibility for developing and introducing business practices that lowered operating

expenses and complied with Sarbanes-Oxley. Established centralized invoice processing, segregating

USA and Canada, expanded electronic invoice payment and processes to minimize kick-outs and paper

transference. Reduced EDI invoice process failure from 8-12% to less than 1%. ROI estimated excess

$1 million over 5 years.


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Proactively identified changes in work scope and ensured appropriate planning measures are taken

with internal/external clients to reassess and amend the scope of work requirement, timeline, budget

and resources.

Kraft Foods – East Hanover, NJ (2001 – 2003)

Dedicated Fleet Analyst

Managed vendor relationship partnerships that supplied dedicated fleet transportation services, with

60% operating 24/7 team drivers performing nation-wide refrigerated motor carriage.

Led efforts to turn around a historically non-profitable operation and generate a profit utilizing

exceptional business talents.

Maintained accountability for the $18.6 million budget.

Successfully negotiated and achieved favorable service level agreements through regular on-site

visitations and collaboration with manufacturers, co-packers, warehouses, and procurement personnel

Generated profitability through data analysis, freight optimization and continuous utilization

improvement, while operating within the confines of the Kraft Foods network.

Nabisco, Inc. – East Hanover, NJ (2000 – 2001)

Transportation Analyst

Formulated and executed the truckload and LCL transportation management and procurement and

replenishment strategy for 12 plants and 40 co-packers, which encompassed negotiating contracts and

on-boarding coordination.

Established best business practices as well as implemented new policies and procedures to achieve

99% on time delivery.

Led efforts to significantly reduce costs and enhance profitability through improved trailer cube

utilization, introducing intermodal rail carriage, negotiating competitive rates, and near eliminated of

high cost expedited service incidents.

Represented Transportation in the S&IL (Sales and Integrated Logistics) project teams for the Favorite

Brand and co-packer category brands and associated cargo.

United Arab Agency, Inc. – Cranford, NJ (1998 – 2000)

Logistics Manager, North America

Provided leadership and direction to the equipment and intermodal management for a global ocean


Led efforts to develop and execute effective operational solutions through cross functional team

collaboration, employee development, mentoring, and change management.

Coordinated all facets of the equipment deployment to 28 depots and terminals, improved velocity

through superior analytic evaluation, and communicated with multiple overseas offices. Utilized Access

and SQL to data mine relational databases.

Championed efforts to negotiate depot and equipment lease agreements that produced significant cost


Supervised 6 in-house direct report employees with oversight responsibility for 14 indirect reports

stationed across 6 regional offices.

Implemented new inland dispatch procedures and training.

Negotiated trucking and rail service contracts with 40+ carriers, which reduced overall intermodal cost

by 4%.


Master of Science (Expected 2010) – University of Pennsylvania, Philadelphia, PA

Masters Certification in Business Analysis – Villanova University, Philadelphia, PA

Bachelor of Arts – Rutgers University, New Brunswick, NJ


PMP, Project Management Professional – Project Management Institute

Certified Six Sigma Green Belt

Certified Lean Six Sigma Sensei

ITIL v3 Foundation Certified

CSCP, Certified Supply Chain Professional – APICS, The Association for Operations Management


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MS Office: Word, Excel, Access, Project, Visio, PowerPoint

SharePoint, Mercury Quality Center, HP Service Desk, Crystal Reports, COGNOS, Actuate, Business Objects

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