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Sales Customer Service

Bellevue, Washington, 98008, United States
May 28, 2010

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Mikkell L. Jackson

Bellevue, WA ***** . Mobile: 323.***.****


. A visionary leader with over 15 years of experience and a proven track

record of managing client relationships and surpassing sales goals.

. An innovator with the ability to analyze and evaluate the marketplace

and create strategies and materials designed to communicate brand

identity, incorporate preferred target market trends and increase


. A go-getter who capitalizes on a skill set that includes cold calling,

developing and managing client relationships and excellent

presentation skills.

Professional Experience and Results

Quintiles/Abbott Labs 07/2008-


Pharmaceutical Sales Representative Palm

Springs, CA

Educated physicians, pharmacists and staff on the unmet needs in the

treatment for specific disease states, creating a market for a new drug.

. Managed complex education and sales process for over 100 offices

beginning with a cold call and growing into a total office call

including presentations and lunch meetings.

. Analyzed intricate managed care and prescription data to determine

primary, secondary and tertiary target offices.

. Passed each of three qualification examinations with a score of 98%.

Verities Inc 08/2006-


National Sales and Implementation Director

Burbank, CA

Responsible for sales, marketing and implementation of MasterCard debit

card programs for large companies and trade association.

. Acquired new business through strategic marketing efforts and programs

customized for associations, including the Better Business Bureau and

the Asian American Hotel Owners Association.

. Negotiated contracts with new customers, including card functionality

and pricing for services.

. Created, managed and stayed within budgets for each client program.

. Integrated cutting edge technologies in designing individual card

programs with the bank and card transaction processor.

. Monitored initial card functionality and reported glitches to

processor for repair.

. Promoted from Implementation Manager position to National Sales and

Implementation Director upon landing a major account and completing

$30,000 transaction

Lehman Brothers 09/2004-04/2006

Research Associate Century City,


Responsible for research and administration for LibertyView Health

Sciences Fund, a health sciences hedge fund.

. Created and monitored a daily spreadsheet of individual stocks for the

hedge fund to assess market performance.

. Researched relevant diseases, drugs, medical devices and FDA clinical

trials that affected stock performance for companies in the fund and

companies being considered for future investment.

. Contributed to quarterly reports and other correspondence for


Enterprise Rent-A-Car 09/2001-


Assistant Branch Manager Santa

Clarita, CA

Managed fast-paced automotive rental branch offices for the number one car

rental company in the US.

. Oversaw a staff of management trainees, drivers and car washers.

. Motivated employees through sales goals and contests to increase

branch income and facilitate employees' promotion to the next level.

. Built and maintained solid relationships with dealers and shop owners

in order to stimulate growth, achieving a 150% increase in profits in

a two month period.

. Negotiated agreements with insurance adjustors, entertainment

transportation offices, hotel sales management, and individual


. Utilized spreadsheets to analyze office expenses and income to devise

monthly marketing and training plans, as well as new schedules to curb

personnel expenses.

. Recognized three times as Regional Corporate MVP for generating the

most new corporate accounts in one month.

. Promoted three times in an 18-month period after surpassing sales

goals and customer service ratings goals, surpassing the national

customer service ratings average consistently by 10-12%.

Talent Management Consultancy 07/2000-07/2001

Management Consultant Dubai, UAE

Staffing Consultant for leading human resources consulting and recruiting

agency in the United Arab Emirates.

. Cold called and arranged meetings with mid-level and upper-level

managers of prominent multinational companies to present human

resources and recruiting services.

. Interviewed and assessed candidates in multiple locations with various

skill levels for positions throughout the Gulf Region.

. Placed candidates with multinational industry leaders such as

Novartis, Johnson & Johnson, SONY, Sharp, BNP Paribas, HSBC and

American Express Bank

Additional Experience

Freelance Consultant 07/09-present

PaineWebber (Now UBS PaineWebber) 1999-2000

Registered Client Services Representative Los

Angeles, CA

Morgan Stanley 1998-1999

Registered Client Services Representative Beverly

Hills, CA

Secured Capital Corp (Now Eastdil Secured) 1995-1998

Executive Assistant Los Angeles, CA

Geffen Records 1992-1995

Human Resources Assistant Los Angeles, CA

Education and Training

Cornell University Ithaca, NY

Bachelor of Arts, French

Kappa Kappa Gamma Sorority

PSI 7 2007

7 day leadership and personal growth seminar High Valley

Ranch, CA


Fluent written and verbal English

Good written and verbal French

Beginning Spanish and Dutch

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