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Customer Service Sales

Huntington Beach, California, 92647, United States
May 29, 2010

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Richard T. Mendez

**** *. *** **. #**

Long Beach, CA 90802

Cell Phone (714)***-****


. Ability to manage multiple projects simultaneously from inception to


. Veritable experience in customer relations in addition to skills in

sales and communication

. Ability to maintain new information and acclimatize to operational


. Positive attitude and excellent attention to detail

. Understanding of Budgets

. Ability to train and instruct other members of the department and the

operation by passing along skills and information to assist them in

their development and advancement

. Ability to act independently to analyze problems and to formulate

plans to overcome challenges to get work done quickly with a high

degree of quality

. Excellent attention to detail

. Visual acuity to product and store details as well as for color and

texture for display.

Work History

April 2009 - Present

Store Manager, F.Y.E, Huntington Beach CA

Achieved sales and profit plan for store by executing company policies and

procedures; identified and took product and merchandising opportunities;

ensured excellent customer service; hired, trained and motivated the

management team. Applied creativity in driving sales and profits. Analyzed

profit and loss to maximize productivity; studied product sales, inventory

and turn over to increase sales, determined proper placement of product

within the store. Practiced correct behaviors and selling skills for the

sales associates, monitoring floor coverage, coaching associates and

observing and taking action on merchandising opportunities and loss

prevention. Ensured proper staffing by analyzing and identifying store

needs, that store level associate performance appraisals are performed in a

timely manner.

February 2002 - Present

Store Manager, Yankee Candle Company, Mission Viejo CA

Managed and controlled sales operations; ensured adequate staffing;

provided customer service; maintained store facilities; ensured safety and

security and supervised staff. Monitored store operations to meet

established sales goals, to ensure proper customer service, and kept within

established payroll budget. Ensured that store was maintained in a clear

and orderly condition, that displays were properly stocked. Merchandise

was displayed in order to accentuate color and texture. Kept up to date of

new products, company promotions, procedural and policy changes, attended a

variety of meetings, seminars and conferences. Scheduled and assigned

staff, prepared cash reports, received and unpacked incoming orders.

Review staff time cards, updated attendance sheets, prepared weekly

payroll, and all required sales reports. Ensured staff members are

providing proper customer service. Hired, trained, assigned and checked

subordinates as to company polices and procedures, methods and practices,

standards of performance.

May 2001- December 2001

Store Manager, Cetalon/Sears Health and Nutrition, Costa Mesa CA

Maximized sales by ensuring quality customer service, effective sales

training, implementing sales contests, and monitoring trends. Ensured

stores profitability by proper planning and controlling of the expenses and

payroll. Analyzed inventory levels and communicated with planners to

maximize sales opportunities. Implemented visual merchandising

presentations. Maintained and adhered to the annual operating budget for

store. Enforced company policy and procedures. Ensured that all employees

were properly trained in management skills and customer service.

Communicated stores merchandise needs to the merchandise/product

development department. Maintained open communication with Sears Store

Manager on productivity and special needs for store. Provided weekly

training sessions with Sears employees to ensure product knowledge was up

to date.

August 2000-April 2001

Merchandise Manager, Old Navy, Brea CA

Responsible for generating sales while managing the merchandising and

appearance of the store. Planned and implemented merchandising strategies

for four departments, Men's, Women's, Kids and Baby. Maintained company

standards in regards to conducting new employee orientation and training,

implemented scheduling of employees, responsible for the performance of all

cash registers, managed inventory stocking of merchandise.

October 1994-August 2000

Store Manager, Warner Brothers Studio Store, Torrance Ca

Maintain company standards of quality through communication with the

personal office, other managers and employees; process management and

employee payroll; conduct new employee orientation and training; develop

and implement scheduling of employees; execute employee annual reviews;

manage inventory stocking of merchandise; responsible for the performance

of all cash registers and computers; quality control of supply inventory.


Graduated 1986 Millard High School, Millard Ne

Graduated 1993 University of Nebraska at Omaha Ne, Bachelor of Arts in

Art History

Special Training

Friedman Sales Training 2003

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