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Customer Service Manager

Location:
Willard, Missouri, 65781, United States
Posted:
May 28, 2010

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***** M. **********

*** ***** ****

Willard, MO. 65781

(417) ***-**** Home (417) ***-**** Mobile

_______________________________________________________________

Career Objective

A responsible position with a solid firm. Position preferred should

provide an opportunity for continued professional growth and advancement,

where compensation is commensurate with the company's objectives and goals.

Personal

I am 42 years old. I was born in Naperville, Illinois. I lived in the

Chicago land area for the first twelve years of my life. I was raised in

Mountain Home, Arkansas since 1980. I moved to Springfield, Missouri in

April of 2000 with my wife Carrie and two beautiful daughters, Brianna 12

years old and Ashley 11 years old. We reside in Willard, Missouri.

Education

Achieved State of Missouri Department of Insurance, Financial Institutions

and Professional Registration License

License Number: PR393986

Springfield, Missouri

Colorado Technical University

2004 to 2006

Major in Business Management and Marketing (Bachelor)

Springfield, Missouri

One year of continuing education at Southwest Baptist University

Fall and Spring semesters 2003

Springfield, Missouri

One year completing prerequisites at Ozark Technical Community College

2003-2004 Associates of Arts in Emergency Medicine-Paramedic

Springfield, Missouri

Graduate of Baxter County Regional Medical Center paramedic program.

1988-1989

Mountain Home, Arkansas

Graduate of North Arkansas Community College for National Registry of

Emergency Medical Technician-Paramedic. 1,300 hours of classroom time and

over 700 hours of internship.

Mountain Home, Arkansas

Successfully completed requirements of Military Justice School, to receive

A1C status in the United States Air Force in 1987.

San Antonio, Texas

Successfully completed Principles of Advertising, Advertising and

Marketing, and Business Management at Arkansas State University.

Mountain Home, Arkansas

Awarded certification of pharmacy technician with Owen healthcare

Pharmaceuticals in 1987. Requirements of several clinical and written

tests, while working on the job.

Mountain Home, Arkansas

Employment History

April 2007 to Present

Manager of Operations

Barry Lawrence County Ambulance District

Monett, Missouri 65708

September 2000 to July 2007

Paramedic Field Supervisor

CoxHealth System

Greene County, Christian County, Cox South Emergency & Trauma Center

Springfield, Missouri 65807

June 2000 to August 2000

(Company Closed Springfield Office, required relocation)

Account Executive Manager

Logix Communications, Inc.

Springfield, Missouri 65807

Work Experience

Oversee the general operation of daily business, personnel, and customers.

Assign and delegate duties to staff supervisors and department heads.

Maintain compliance to all federal and state drug enforcement agencies laws

and regulations. Compliance with OSHA and CDC mandates. Annual budget.

Oversee all employee interventions, such as interviews and hiring process,

disciplinary action, and reviews.

Responsible for maintaining patient goodwill and well being, as well as

assist other medical personnel in quality patient care and interactions,

among numerous other duties.

Maintain adequate personnel relation. Annual and quarterly employee

reviews. Assist with the general operations of ambulance service.

Maintain adequate levels of pharmaceuticals and education of such items

with the employees. Responsible for overseeing and maintaining a presence

of world class customer service among our customers.

Direct selling of telecommunications to regional businesses. Assist

business owners, managers, or decision makers of business operations, with

their telecommunication needs. "Known as the one call close king". As

always, continued quality customer care and service.

Assist customers in the purchase of new and used vehicles. Maintained top

10 to 15% of sales staff during my career at the facility out of 37 to 40

sales representatives.

Overseen the general operation of ambulance services in two counties in

central Arkansas.

Served as the General Sales Manager for Lines Publications, following

Rupert Phillips Media. Direct Selling of advertising for area promotional

campaigns for inserts in major print media communities in the central

United States.

Overseeing the general operation of pharmacy technicians within a hospital

setting.

Responsible for inventory control, serving as a services specialist in the

United States Air Force. Inventory Management and multiple other duties.

A list of references available upon request.

Thank you for your consideration. I look forward to hearing from you.

Sincerely,

***** M. **********



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