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Customer Service Manager

Location:
Jacksonville, Florida, 32259, United States
Posted:
May 28, 2010

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JONATHAN M. NICHOLS

*** *. ******** ***** ****: 904- ***-****

Jacksonville, FL 32259

OBJECTIVE:

While utilizing my skills in management, organization, and customer and

employee relations, as well as my years of experience in the landscaping and

lawn maintenance industry to oversee major projects; supervise area managers;

maintain the budget; and provide excellent service to each customer in my book

of business; I will strive, through quality production, to maintain positive

relationships with my employees, vendors, and clients in order to improve the

reputation of the company and increase profits.

EXPERIENCE:

LawnBoy Lawn Services, Inc.

Jacksonville, FL

Vice President, 4 years

• Personally created $350,000 of commercial maintenance and landscaping

accounts

• Designed and installed high-end landscaping and construction

enhancements, including large palm and deciduous tree installation; Old

Castle paver patios, parking lots, and driveways; Belgard Celtik and

anchor wall systems

• Created advertising and marketing campaigns and procedures

• Developed relationships with builders and commercial clients through

networking groups

• Controlled company spending and budgeting

• Responsible for all charitable contributions and projects with organizations

such as Builders Care and the Trinity Rescue Mission

Leesburg, VA

Vice President, 3 years

• Personally created $300,000 of maintenance and landscaping accounts

• Designed and installed high-end landscaping and construction

enhancements

• Created advertising and marketing campaigns and procedures

• Controlled company spending and budgeting

• Responsible for locating vendors with the highest quality materials for the

lowest price

TruGreen Landcare – Rochester Hills, MI

Operations Manager (2 years)

Responsible for $2,000,000 of commercial maintenance and landscape

enhancements

Managed all branch employees, including payroll and benefits

Ensured customer satisfaction by overseeing jobs and regularly recommending

appropriate enhancements

Responsible for employee interviews, new hires, training, lay-offs, and

terminations

Controlling branch budget by appropriate scheduling, control of labor hours, and

limiting spending

TruGreen Landcare – Gainesville, VA

Area Manager (1 years)

Responsible for $1,000,000 of commercial and residential accounts

Managed 3 supervisors and laborers

Ensured customer satisfaction by overseeing jobs and regularly recommending

appropriate enhancements

Responsible for employee interviews, new hires, training, lay-offs, and

terminations

Controlling branch budget by appropriate scheduling, control of labor hours, and

limiting spending

Spring Green Lawn Care – Chantilly, VA

Manager (1 year)

Responsible for scheduling client service

Handled customer service, sales, and quality control

Responsible for employee interviews, new hires, training, lay-offs, and

terminations

Recommended lawn treatments to current customers as needed

Recruited new clients to increase book of business

K.T. Enterprises – Chantilly, VA

Crew Foreman (2 years)

Oversight of 5 or more laborers (Spanish-speaking):

Commercial Projects such as Large residential communities and shopping malls

Residential Projects included maintenance of VIP Lawns

EDUCATION:

Virginia Baptist College – Fredericksburg, VA

Three Years towards Bachelor of Science

COMPUTER SKILLS:

MS office, Remedy, Sybase, Lawson, Asset Management, Corel, Windows, J.D.

Edwards, QuickBooks Pro

OTHER SKILLS:

Pesticide Applicator License; Water and Rock Features; Skid Steer, Walk

Behinds, Rider Mowers, Split Shift Trucks, all types of Snow removal equipment

Backhoe, Trencher, Hydro Seeder, Spray Truck

PERSONAL INTERESTS AND HOBBIES:

Married to Deanna, wife of 10 years; Enjoys boating, hiking, and camping; Owner

of three Siberian huskies; Participated in senior high youth mentoring program



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