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Customer Service Sales

Cypress, Texas, 77429, United States
May 30, 2010

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Confidential Resume of

BOB DUKE ***** Limber Pine ? Cypress, Texas 77429

( 281.***.**** ( 281.***.****

( (


Award winning achiever


Revenue Growth ( Strategic Planning ( Financial Analysis ( Forecasting (

P&L ( Merchandising( Budget Management ( Facilities/Site Maintenance (

Inventory Management ( Loss Prevention ( Cost Containment ( Risk Analysis (

Relationship Management ( Policy Compliance (

( Recruiting / Training / Development ( Marketing

Dynamic, self-driven and bottomline focused, business leader with over

20 years in multi unit field management in retail specialty STORES.

Distinguished record for ability to attract, train and COACH talent from

diverse backgrounds. Catalyze cross functional collaborations and motivate

high-performing teams. Astute analyst, strategic thinker and creative

problem solver. Quick to identify opportunities to improve standards,

sales and profitability. Gifted manager; headed a Division with 75 stores

with over 70 million in sales for the full service retailer Bakers

Footwear Group. Devised a sales strategy that improved gross margin

dollars by more than $1,500,000. Achieved the lowest shrink percentage in

the organization and Reduced payroll costs by $400,000 while exceeding

customer service standards.




2008 - 2010


Assist retail clients with initiatives by providing leadership and

expertise by assuming daily operational supervision of up to 9 big box

retail locations during reorganization, liquidation, reassessment of

assets, or improving operational excellence. Accountable for achieving

the financial goals in revenue and profits while maintaining and

embracing the core values of the organizations. Some of my recent

successes are listed below.

- Designed and created action plans and initiatives in the areas of

financial and budget analysis,

business processes as well as best practices in marketing, loss

prevention and staff retention.

- Identified fixed assets that generated extra revenue through

liquidations of business during


- Implemented initiatives and managed payroll costs that reduced cost

by 3% over budget.

- Identified and implemented strategies to increase revenue by

beating plan by 11 %.

Bakers Footwear group - St. Louis, Missouri 1999 - 2007

VP Divisional manager

Deliver daily insight, energy, leadership and business expertise

vital for profitable operations of

7 regions with 75 stores in seven states for this public company

operating 257 footwear/apparel stores and generating over

$200,000,000+ in annual sales. Conduct detailed analysis to identify

opportunities to improve financial performance, shrinkage,

operational cost efficiencies to impact profitability by implementing

strategies by hands on leadership with weekly travel to stores and

markets. Establish and implement action plans, budgets, and

strategies to impact current and future profits. Lead, implement and

conduct Plan-0-Gram compliance audits and special initiatives. Train,

coach and supervise the performance of field executives and regional


< Reduced inventory shrinkage by $110,000 in 6 months; introduced a process


eliminate shipping of excess store supplies, which saved

$125,000 annually. (2007)

- Ensured compliance with standards for payroll, scheduling, staffing,

training, merchandise floor sets, and inventory control; handled

discrimination and harassment complaints with regulatory agencies.

- Established clear lines of communication with buyers, merchandise

allocation teams and sales managers; initiated and conducted regular

meetings on loss prevention, customer service and operational


< Boosted the average store yearly revenue by $240,000 in 58 units;

attained highest rates of

customer service satisfaction and productivity throughout 5

regions. (2003-2007)

- Collaborated with corporate leadership in planning expansion in

markets and malls; orchestrated

the opening of 17 stores that exceeded sales plans.

- Created a clearance sale strategy that impacted average store

profitability and improved gross

margin dollars by more than $1,500,000.

- Trimmed nearly $400,000 in annual payroll costs in 4 years; maintained

the lowest regional

shrink percentage for 4 consecutive years, representing $300,000

in profit.

- Spearheaded 3 company-wide sales conferences yearly to develop

regional manager teams;

groomed 2 regional managers internally, promoted 6 employees to

area manager positions.


- Empowered managers by establishing personal accountability at store

and region levels; achieved 80 % retention rates for talented


o Devised and implemented sales strategy for 26 stores in 6 states;

ranked #1 in sales increases

and shrink control in 2 years; named 2001 Regional Manager of the

Year. (1999-2003)

- Played a key role in merger with Weiss and Neuman Shoes; contributed to

vision, new organizational culture; honored with a corporate Above and

Beyond Award in 2000.

Edison Brothers STORES - Houston, Texas 1992 - 1999

Regional Manager

Drove business development for this apparel/footwear retailer with

accountability for P&L operations for 36 locations. Devised marketing

strategies and operational plans to achieve corporate goals for sales,

market share and profitability. Launched promotional initiatives. Hired,

trained and managed sales associates and managers. Prepared payroll and

executed administrative tasks.

o Routinely surpassed targets for revenue, shrinkage, profitability and

customer service satisfaction; named Regional Manager of the Year for


Previous experience includes progressive positions with Edison Brothers




Memphis State University Memphis, Tennessee

Additional courses, seminars and workshops include:

Wicklander-Zulawski Interview Techniques ? Richard Fenton Go for No /

Retail Magic Seminars ? Time Management? Situational Leadership ? Sales

Management ? Interviewing For Success? Advanced Management Leadership

Conference ? Accounting Principles



Retail Management Systems ? Microsoft productivity tools ? Proact? JDA

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