David W. Young, PMP

*** ********* ***** ( HUNTERSVILLE, NC 28078 ( abmqpl@r.postjobfree.com (

704-***-****

PROCESS IMPROVEMENT PROFESSIONAL

Accomplished Six Sigma Black belt professional with significant experience

leading projects and teams, targeting total cost reduction through process

improvement and vendor negotiation. Demonstrated success in developing

systems, processes, and methodologies to reorganize company operations,

increase revenues, and improve profit performance. Proven ability to plan

and execute complex service delivery plans by leveraging planning,

organizational, teambuilding, leadership skills, as well as Lean Six Sigma

tools and techniques.

CORE COMPETENCIES:

Statistical Analysis

Cost Containment

Change Management

iGrafx Process Mapping

Contract Negotiations

Project Management

HelixPLAN Facilitator

Supplier Relations

Coaching & Development

Professional Experience

PROCESS IMPROVEMENT MANAGER, May 2004 - Present

WELLS FARGO & COMPANY FORMERLY WACHOVIA BANK - CHARLOTTE, NORTH CAROLINA

Wells Fargo & Company is a diversified financial services company

providing banking, insurance, investments, mortgage and consumer

finance through more than 10,000 stores, 12,000 ATMs, the internet and

other distribution channels across North America and internationally.

Responsible for identifying process improvement opportunities and

solutions that improve quality, customer satisfaction, productivity, or

reduce cost. Involved in full lifecycle project management activities

including determining scope, identifying sponsors and setting project

timeline, and potential benefits. Led the Six Sigma (Green and Black

Belt) and Lean Certification Training strategy for the division.

Provided Ad Hoc analysis for various Operational units.

Selected Accomplishments:

> Provided support to Six Sigma projects with over $35 M in realized

savings (Cost Avoidance and Cost Reduction). Provided coaching and

support to 52 Operations associates that were certified as Six Sigma

Green Belts.

> Completed thorough analysis including Industry trends, competition,

alternatives, financial justification, and recommendations.

Estimated that Wachovia could achieve an annual savings of

approximately $11.4M, if operations were brought back in house.

> Successfully negotiated contractual concessions of approximately

$3.75M per year over 4 years from ATS vendor.

> Defined requirements and developed a Barcode solution for Money

Centers resulting in improved efficiency and process controls for

large dollar deposits. Improved the receipt process, which

expedited work to the production floor and increased the processing

window, eliminating the need to hire additional processors.

> Six Sigma Black Belt Project: Reduce average speed to answer for

the high dollar verification call center team.

SITE INFORMATION TECHNOLOGY DIRECTOR, July 2001 - July 2003

SENIOR PROJECT MANAGER, January 2001- July 2001

CELESTICA INC. formerly MANUFACTURERS SERVICES LTD, Charlotte, North

Carolina

Celestica Inc. (Celestica) operates a global manufacturing and supply

chain network. It provides end-to-end product lifecycle solutions to

OEMs in the communications, consumer, enterprise computing, industrial,

aerospace and defense, alternative energy and healthcare sectors.

As Project Manager, prioritized and coordinated planning,

communications, resources, scheduling, budgeting, tracking and control.

As Site IT Director, managed the delivery of Information Technology

Services at a manufacturing and fulfillment center. Fiscal

responsibility for site budget of $5M as well as leading staff of 17

full time IT professionals and contractors.

Selected Accomplishments:

> Managed the development of a $384K Custom Order Interface linking

Celestica to IBM's SAP.

> Green Belt Project: Led cross-functional team to recover $1.69M of

aged Account Receivables; identified gaps in process and

reengineered process to eliminate exposure to future A/R losses.

> Managed collaboration with business partners and Corporate IT to

develop documented standards and procedures for application

development and operational performance.

> Overhauled outdated, unsupported Inventory Storage and Retrieval System.

Oversaw the successful implementation of new system which consisted of

hardware, operating system and database upgrades to 2 RISC systems, as

well as implementation of automated redundancy and fail over.

> Served as a ISO 9002 and ISO 14001 Council Member for the facility.

Provided communication and training on IS certification requirements and

conducted internal site audits.

SYSTEM DEVELOPMENT LEADER, January 1999 - December 2000

SPRINGS GLOBAL US, INC FORMERLY SPRINGS INDUSTRIES INC, FORT MILL,

SOUTH CAROLINA

Springs Global US, Inc., is the world's leader in the branding, design,

marketing and manufacture of decorative home products, supplying major

retailers with a diverse portfolio of some of the most legendary and

recognized home brands in the world.

During a 2 year project, led the development, testing and training for

the implementation of the PkMS Supply Chain system. Monitored and

reported project performance to Senior Management and worked with

vendor on system changes.

Selected Accomplishment:

> Successfully implemented PkMS Supply Chain system in several

Springs Industries facilities on budget and on time.

BUSINESS PROCESS IMPROVEMENT CONSULTANT, August 1995 - January 1999

OPERATIONS MANAGER, JUNE 1992 - AUGUST 1995

FEDERAL EXPRESS CORPORATION, CHARLOTTE, NORTH CAROLINA

Federal Express (FedEx) provides customers and businesses worldwide

with a broad portfolio of transportation, e-commerce and business

services. Consistently ranked among the world's most admired and

trusted employers, FedEx has more than 290,000 employees and

contractors.

As Business Process Improvement Consultant, analyzed, recommended and

assisted management with implementing processes that improved

productivity, services and reduced costs.

As Operations Manager, managed all aspects of the $40M Service Center

operation including leading a diverse group of 165 full and part time

employees. Won multiple Leadership and Service Excellence awards.

Selected Accomplishments:

> Ensured routing and scheduling of all trucks and aircrafts across 6

districts positively influenced key Southern Regional Quality

Metrics including On Time delivery, Misrouted packages and

Expedited expense.

> Identified ways to improve key performance metrics in all

Operations Units (Delivery Efficiency, Sort Productivity, On-Time

Delivery, Scan accuracy, etc)

> Led Reengineering efforts in NC, SC & TN Markets (22 Locations)

resulting in $3M in annual savings.

Education

Master of Business Administration, May 1994 - University of North

Carolina

Bachelor of Science, Management & Information Systems, December 1988 -

Iowa State University

Certified Helix Facilitator * Certified Project Management

Professional * Six Sigma Black Belt

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