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Customer Service Manager

Location:
Lakewood, Ohio, 44107, United States
Posted:
May 31, 2010

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**** E. ******* Jr.

**** ******* ********, **** *****

(216)-***-****

**********@*****.***

Objective

To use my strong analytical and problem solving skills to effectively

assist with financial planning for a growing organization.

Professional Experience

Dollar Bank - Cleveland, Ohio - financial organization with more than 50

branch offices and loan centers in Pittsburgh and Cleveland.

Customer Service Assistant - Supervisor February 2007 - Present

. Supervise at multiple branch locations including managing branch in

absence of the Branch Manager and report directly to the Regional

Assistant Vice President at corporate headquarters.

. Drive revenue by growing and deepening existing customer relationships

by analyzing their needs and recommending appropriate bank services to

fulfill their financial goals.

. Manage all functions of the branch to ensure cost-effective

operations, quality risk control and management.

. Oversee all branch staff, review and approve high-risk transactions

and ensure all bank regulations are met.

. Directly manage all customer conflict resolutions and troubleshoot all

customer service needs.

Target - Toledo, Ohio

Flow Team Member July 2004 - August 2006

. Assisted in the training of new employees, increased the efficiency of

the stores inventory control, recognized as one of the top employees.

UPS - Columbus, Ohio

Dockworker February 2002 - August 2003

. Consistently exceeded company quota, identified by supervisory

personnel to regularly take on special projects due to outstanding

performance.

Education

Bachelor of Business Administration - May 2006

The University of Toledo - Toledo, Ohio

Major: Finance GPA: 3.20 Dean's List: Fall 2004, Spring, 2005

Coursework included Security Analysis, Portfolio Management, Finance and

Estate Planning

Software Knowledge

. Microsoft - Word, Excel, PowerPoint, Access

Organizations/Awards/Honors

. Mensa

. National Society of Collegiate Scholars - OSU Chapter

. Eagle Scout



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