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Customer Service Manager

Inglewood, California, 90304, United States
May 31, 2010

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James Arnoldo Palacios

**** ****** ****.

Inglewood, CA 90304

Phone (310) ***-****


OBJECTIVE A freight position with a growth-oriented Organization.

Willing to relocate and/or travel.

PROFILE A highly qualified Air Export/Import/Export Ocean Manager with

15 years of experience and managing freight/Ocean operations.

Have managed own business with the highest level of

professionalism. A results oriented individual able to work in

high stress situations and maintain focus amid constant



- 15 years of experience.

- Proven abilities in freight dispatching and

routing, including responsibility

for Import/Export/Ocean operations management and

fleet coordination.

- Skilled in freight consolidation in air and ocean,

strong knowledge of

customs, tariffs, carriers,Vessel rates, services

and routes.

- TSA train & DG train

- Strong organizational and communication skills.

- Remarkable freight environment analytical and

management skills.

- Exceptional ability to thrive in a heavy inbound

and outbound

phone calls.

environment and in a fast-paced environment.

- In-depth ability to sell services to new


- Excellent ability tracking shipments and resolving


- Strong work ethic and flexible work hours.

- Excellent team player with entrepreneurial spirit.

- Profound ability to actively participate in growth

of office and meeting

Company goals and Financial Management skills.

- Bilingual English - Spanish.

- Access, accurately input, and retrieve information

from a CRT or PC

- Read decode, and decipher freight coding and

station codes.

- Handle all Export department functions, as well as

data entry/retrieval

on computerized systems.

2008- Present ClearPoint Intl. 2560 Corporate #D204

Place Monterey Park

Ocean Export, Air Import & Export CA.91754


Duties are to open the office every morning, look

over faxes from

Overseas, have the other employees prep entries via

computer in

The morning, schedule container pick-ups when

needed, meet with

Our sales people in the morning for rates, Look over

the Air Import &

Ocean side, and advise our clients on status of the

arrival and release

Of there shipments, Negotiate rates with Vessel

lines and Air shipments,

Handle all rate quotes for our clients and rates for

our overseas agents

When requested as well Ocean Export to.

At around afternoon time we start prepping the

export side and make sure

Everything has schedule for pick up, two export

people cut the Hawbs &

Mawbs, once everything done the trucker meets me at

carriers to give him

The documents and Labels, I mange a total of 5

people in the dept..

2006-2008 Allied Mortgage Co. 411 N. Central Ave.

Glendale CA 91203

Sales Manager

< Provided support to the sales team, ensuring all sales and

service objectives were met.

Responsible for customer service in the digital equipment

division, duties included answering customer queries, problem

solving and providing detailed information on products. Worked

with new customers in the development of new accounts and the

implementation of new systems. Assisted in the development of

new policies and procedures. Assisted in the training of new

customer service representatives and associates. Performed

market research surveys on customer needs and requirements.

Prepared weekly sales reports. Generated repeat business through

successful client follow-up. Assigned complete responsibility

for correspondent production, including management of 8-12

lender relations officers.

2004-2006 Dachser Transport 5700 W Century Blvd.

Los Angeles CA 90045

Air Export & Ocean/Manager

Handle rate Quotes with the Carriers, freight to Europe and

South America. I was involved in all aspects on air Export


Overlook at a staff of 2 people, take care of end of the month's

closings, Handle reviews the employees and end of the Month

report on finances..

2000-2004 Kuehne & Nagel 5353 W Imperial Highway, Los

Angeles CA 90045

Air Export Gateway & Export Ocean Operations Manager

Handle all the responsibility of the Gateway export & Export

Operations, made sure all shipments were picked up, along with

Ocean container rates to be prep rate quotes with all Vessel &

Air for the end of the month, handle all e-mails rate quotes in

the far-east and South America offices. Supervise 7 people in

Export Department & Import dept, Handle Export operations work

with the team along side and get all accts done by the end of

the night, Prep all new rate updates & quotes on new clients

folder and work together with the Sales team when they need a

rate quote. Also Handle DG shipments, Plus TSA requirements,

made sure that SED'S were in the systems and approved by U.S

customs, Handle interviews and employees review for raises.

I carried a Laptop to answer all questions regards rates, handle

end the month finances and report to Head Quarters to KN New


1995-1999 MSAS / Exel Int. 1233

El Segundo Blvd., El Segundo CA

Export Gateway / Transportation Supervisor

Handle all consoles closings, prep consoles for customer

services agents and assist all other MSAS office in the USA for

consoles, Handle rates Quotes for other offices around the

world, Also assist Night Ops for consol closing & coordinate

transportation loads to Airlines.

1994-1995 Yusen Air Cargo

360 Oak St., Inglewood CA 90304

Air Export Supervisor

Supervise all Air Export consoles made sure that they all close

and the end of the Night, Also made sure that all of the Bill of

lading were taken care of from the Ocean dept and also had the

containers picked up for the cargo prep at Long Beach port

1992-1993 BAX Global 5500 W

Century Blvd., Los Angeles CA 90045

Export Agent

Coordinate closing all far-east consol's at night and handle

customer service in the day time, Handle specific accts that were

given to me to cut hawbs and mawb.


High School Diploma

El Segundo High

237 Main St, El Segundo CA


Microsoft Word Mira Scanner QuickBooks

Outlook Express Mircosoft Excel Lotus Smart Suite

References available upon request

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