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Sales Customer Service

Miami, Florida, 33186, United States
May 31, 2010

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Felix Ruiz

Phone: (305) ***-**** . E-mail:

Career summary

Results-oriented professional with more than seven years in management,

sales, human resources management, and recruitment. An established leader

and problem solver with excellent communications and organizational skills.

Bi-lingual in English and Spanish.

Core Competencies

Inside/Outside Sales Key Account Relations

Management Building Alliances & Partnerships

Excellent Negotiation Skills Project Management

Business Development

Sales Team Building Leadership

Employment History

Manager/Business Owner AT&T Authorized Retailer

June 2006 - August 2009

West Coast Cellutions (Tampa, Florida)

. As the owner of two West Coast Cellutions stores, I managed, planned,

directed, and coordinated the daily operations, established sales goals,

formulated policies, and created new business development

. Handled and supervised all aspects of the sale including: completing

customer contracts and warranties, pulling products from inventory,

accepting customer payments and filing the completed orders

. Generated new sales and established new accounts through networking

efforts and execution of marketing plan. Cultivated business from two

employees and $75k of sales per year to 15 employees and $185k of sales

per year

. Maintained strong knowledge of new wireless products, promotions and

competitive offers and provided AT&T with market feedback regarding local

competition and product/service needs

. Educated and engaged customers through product demonstration and provided

prompt and courteous customer service

. Negotiated stock purchasing and pricing and managed inventory to meet

customer needs

. Recorded employee information, such as exemptions, transfers, and

resignations, to maintain and update payroll records

. Processed and issued employee paychecks and statements of earnings and


. Negotiated and effectively closed deals to meet monthly quota

requirements of $18,000 a month

Staffing Supervisor June 2005

- June 2006

Personnel One, (Miami, Florida)

. Managed a team of 30 employees to maintain full staffing to ensure that

client needs were met

. Maintained an 85% bill rate; Negotiated pay and bill rates with both

clients and applicants

. Focused on profitable pricing, expense, and cost-of-service management

(e.g. unemployment and workers compensation) to achieve targeted

quarterly goals

. Maintained a 90% employment rate by responding to client and co-worker

requests in a timely and professional manner

. Assessed client aptitude and training needs for job placement and

development. Reviewed resumes and credentials for appropriateness of

skills, experience and knowledge in relation to position requirements

. Planned and conducted new employee orientation to foster positive

attitude toward organizational objectives

. Identified staff vacancies and recruited, interviewed and selected


. Planned, directed, supervised, and coordinated work activities of

subordinates and staff relating to employment, compensation, labor

relations, and employee relations

. Managed and coordinated all communication with candidates including

informing candidates of job duties and responsibilities, compensation,

policies, and work schedules

. Referred qualified candidates to the company's hiring manager.

Communicated with clients regarding status of open job orders

. Evaluated employees performance by conducting follow-up calls to

foster client relationships

Work Center Supervisor, USS Enterprise

March 1996 - August 2004

United States Navy

. Provided in-rate training to 32 personnel in proper operation of the

below deck aviation fuel system and equipment

. Determined schedules, sequences, and assignments for work activities,

based on work priority, quantity of equipment and skill of personnel

. Monitored employees work levels and review work performance

. Monitored tool and part inventories and the condition and maintenance of

shops to ensure adequate working conditions

. Investigated accidents and injuries, and prepared reports of findings

. Recommend and/or initiated personnel actions, such as promotions,

transfers, and disciplinary measures

. Compiled operational and personnel records, such as time and production

records, inventory data, repair and maintenance statistics, and test


Navy Recruiter

. Named Recruiter of the Year for Zone 1 in 2002

. Created and fostered relationships with high schools, colleges and

diverse professional organizations to attract and recruit a

diversity of candidates

. Maintained a 3.0 contribution to team goal average, compared to

District's 1.1 average

. Contributed to the station's selection as NRD Miami's Medium Station of

the Year exceeding annual mission by 156%

. Coordinated high school and college recruiting initiatives and educated

them on employment possibilities; conducted reference and background

checks on applicants

. Informed potential applicants about Navy facilities, operations,

benefits, and career opportunities


University of South Florida

Bachelor Degree in Political Science 2010

Miami Dade College, Associate of Arts

Associate Degree 2007

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