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Sales Customer Service

Location:
Miami, Florida, 33186, United States
Posted:
May 31, 2010

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Felix Ruiz

Phone: (305) ***-**** . E-mail: abmqjf@r.postjobfree.com

Career summary

Results-oriented professional with more than seven years in management,

sales, human resources management, and recruitment. An established leader

and problem solver with excellent communications and organizational skills.

Bi-lingual in English and Spanish.

Core Competencies

Inside/Outside Sales Key Account Relations

Management Building Alliances & Partnerships

Excellent Negotiation Skills Project Management

Business Development

Sales Team Building Leadership

Employment History

Manager/Business Owner AT&T Authorized Retailer

June 2006 - August 2009

West Coast Cellutions (Tampa, Florida)

. As the owner of two West Coast Cellutions stores, I managed, planned,

directed, and coordinated the daily operations, established sales goals,

formulated policies, and created new business development

. Handled and supervised all aspects of the sale including: completing

customer contracts and warranties, pulling products from inventory,

accepting customer payments and filing the completed orders

. Generated new sales and established new accounts through networking

efforts and execution of marketing plan. Cultivated business from two

employees and $75k of sales per year to 15 employees and $185k of sales

per year

. Maintained strong knowledge of new wireless products, promotions and

competitive offers and provided AT&T with market feedback regarding local

competition and product/service needs

. Educated and engaged customers through product demonstration and provided

prompt and courteous customer service

. Negotiated stock purchasing and pricing and managed inventory to meet

customer needs

. Recorded employee information, such as exemptions, transfers, and

resignations, to maintain and update payroll records

. Processed and issued employee paychecks and statements of earnings and

deductions

. Negotiated and effectively closed deals to meet monthly quota

requirements of $18,000 a month

Staffing Supervisor June 2005

- June 2006

Personnel One, (Miami, Florida)

. Managed a team of 30 employees to maintain full staffing to ensure that

client needs were met

. Maintained an 85% bill rate; Negotiated pay and bill rates with both

clients and applicants

. Focused on profitable pricing, expense, and cost-of-service management

(e.g. unemployment and workers compensation) to achieve targeted

quarterly goals

. Maintained a 90% employment rate by responding to client and co-worker

requests in a timely and professional manner

. Assessed client aptitude and training needs for job placement and

development. Reviewed resumes and credentials for appropriateness of

skills, experience and knowledge in relation to position requirements

. Planned and conducted new employee orientation to foster positive

attitude toward organizational objectives

. Identified staff vacancies and recruited, interviewed and selected

applicants

. Planned, directed, supervised, and coordinated work activities of

subordinates and staff relating to employment, compensation, labor

relations, and employee relations

. Managed and coordinated all communication with candidates including

informing candidates of job duties and responsibilities, compensation,

policies, and work schedules

. Referred qualified candidates to the company's hiring manager.

Communicated with clients regarding status of open job orders

. Evaluated employees performance by conducting follow-up calls to

foster client relationships

Work Center Supervisor, USS Enterprise

March 1996 - August 2004

United States Navy

. Provided in-rate training to 32 personnel in proper operation of the

below deck aviation fuel system and equipment

. Determined schedules, sequences, and assignments for work activities,

based on work priority, quantity of equipment and skill of personnel

. Monitored employees work levels and review work performance

. Monitored tool and part inventories and the condition and maintenance of

shops to ensure adequate working conditions

. Investigated accidents and injuries, and prepared reports of findings

. Recommend and/or initiated personnel actions, such as promotions,

transfers, and disciplinary measures

. Compiled operational and personnel records, such as time and production

records, inventory data, repair and maintenance statistics, and test

results

Navy Recruiter

. Named Recruiter of the Year for Zone 1 in 2002

. Created and fostered relationships with high schools, colleges and

diverse professional organizations to attract and recruit a

diversity of candidates

. Maintained a 3.0 contribution to team goal average, compared to

District's 1.1 average

. Contributed to the station's selection as NRD Miami's Medium Station of

the Year exceeding annual mission by 156%

. Coordinated high school and college recruiting initiatives and educated

them on employment possibilities; conducted reference and background

checks on applicants

. Informed potential applicants about Navy facilities, operations,

benefits, and career opportunities

Education

University of South Florida

Bachelor Degree in Political Science 2010

Miami Dade College, Associate of Arts

Associate Degree 2007



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