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Customer Service Sales

Scott, Louisiana, 70583, United States
May 31, 2010

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Laura C. Parham

*** ******* ******

Scott, Louisiana 70583



Versatile Professional with extensive career in several industries,

offering significant expertise in the following areas.

*Proven success in consultative sales and satisfaction; assess needs and

recommend appropriate products, by explaining product details as well as

rights and responsibilities; consistently exhibits strong level of

integrity and professional ethics.

*Committed to customer service and satisfaction; maintaining diplomacy in

difficult situations; easily establishes rapport and builds trust with

clients from all backgrounds; persuasive communication and interpersonal


*Well versed with all residential loan programs, including purchases,

refinance, home equity and sub-prime; knowledge with titles, deeds, liens

and closing documents; maintained compliance with stringent requirements of

highly regulated industry.

*Accustomed to handling multiple priorities in fast paced environments,

through strong organization and time management; equally effective

independently and in team endeavors; flexible, adaptable and quickly

acquires new skills.

*Licensed Notary Public; diverse administrative skills include use of Word,

Excel, E-Mail and the Internet; I have used "Fast" and "Win Title"

programs, I type 60 wpm and operates 10 key by touch; dedicated to company

objectives under unparalleled ethics.


Unemployed 10/09 to Present


Local Bizzspot, Mahwah, NJ 3/09 to 10/09

*Selling Better Business Bureau Accredited Businesses Ad Programs on Google

Page 1.

Working from home selling businesses a position on page 1 of Google and

branding them as a "BBB Accredited Business" and developing a one page

optimized business profile page and linking their BBB Reliability Report,

website, and email addresses to this page and including all relevant

information for the business on this page.


Consumer Guide, Inc., Houston, Texas 10/08 to 2/09

Selling Better Business Bureau Accredited Businesses Ad Programs on Google

Page 1.

Working in a call center selling advertisement on Google Page 1 to Better

Business Bureau members

across the country. Making between 60-80 calls per day.


First American Title Company, Houston, Texas - 6/07 to 6/08

*Successfully closed loans for new home buyers, working up the HUD 1

Settlement Statement and preparing new home loan documents for local

homebuilder. I funded the loans and sent the loan packages to various

lenders overnight, ordered updates of the title commitment, tax

certificates, homeowner association dues and ordered land surveys.

Laid Off 3/07 to 6/07


First American Title Company, Houston, Texas - 12/04 to 3/07

*Successfully closed loans for buyers of new homes, under contract to local

new homebuilder, completing an average of 35-40 closings monthly. I sent

documents for recording, and mailed recorded documents to clients.

*Distributed customer refund checks, realtor-broker commission checks and

mailed out insurance checks.

*Forwarded closed loan packages to multiple lenders, ensuring compliance

with precise procedures.

*Utilized messengers and ground carriers to achieve specified time lines.


Netco Title Company, Houston, Texas - 2/02 to 6/04

*Delivered superior service for loan closings conducted in both office and

clients home. Prepared HUD 1 Settlement Statements for home equity and

refinance loans.

*Maintained positive relationships with multiple lenders, real estate

agents and brokers.

*Prepared and scheduled up to five escrow officers for daily closings.


Conseco Home Mortgage Company, Houston, Texas - 12/99 to 1/02

*Cold called potential customers to market refinance and home equity loans,

utilizing leads from other company divisions. Determined needs and

presented benefit packages that included reduced interest rates and lowered

monthly payments.

*Received and processed loan applications, and forwarded packages to

processors and underwriters.

*Ordered appraisals, payoffs, and notarized legal documents.

*Prepared marketing materials for direct-mail solicitations.

*Received calls via multi-line telephone system, and scheduled client



Licensed Notary Public - State Of Texas - Since 2002

Licensed Escrow Officer - State Of Texas

Coursework - Two years business school studies

Graduate - Conroe High School, Conroe, Texas


Debbie Bordelon-Case


Kathleen Grimes-Escrow Officer-North American Title, Houston, Texas -832-

Dee Aden-Manager-Lone Star Mobile Homes-Splendora, Texas -281-***-****-

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