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Customer Service Sales

La Habra, California, 90631, United States
May 31, 2010

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Phyllis Melkonjan

*** ***** ****** # *, ** Habra, CA 90631



Personnel Management ? Administrative Professional ? Customer Service ? Top Sales


OBJECTIVE To grow and advance within a company where I can administer and

utilize my experience, skills, education and dedication to

contribute to the success of its business.

SUMMARY Award-winning administrative/sales professional with proven

success in management and training, assisting management in all

office duties, forecasting and reporting for companies such as

John Crane/Smith, ADDA USA and J&H Copy Service. Certifications in

office assistance, consistent record of improving efficiency,

effective team player, and facilitating team growth. Successfully

meeting and surpassing sales goals, developing strong clientele

relationships, delegating action plans and handling customer

service inquiries.

SKILLS/ Administrative/Clerical Microsoft Windows, Six Sigma Budgeting &

EXPERIENCE Skills Word, Excel, Cost Control

Management & Training Outlook, Vista, Lean Manufacturing &

Top Sales Performer PowerPoint 5S Process

Awards Goldmine, MFG Pro, Improvement

Staff Development Office Master, Business Reports,

Lotus Notes, Forecasting


Purchasing Systems


2009-2010 Interplex Nascal- Tustin, Ca

Project Administrator

Personal assistant and administrator for Engineering department. Implement

projects for

Prototype and production in metal stamping industry. Schedule meetings and record


Gantt charts, to facilitate follow up for all task completion to all

stakeholders. Budgeting for cost

and labor in Customer and Internal engineering projects. Blueprint reading.

Quotes for

Alloys and plating. Work with Quality Control to strict adherence to testing. Job


Shipping and tracking.

2007-2009 John Crane/Smiths-Cerritos, CA

Customer Service / Sales/Administrative Support

Developed building of materials (BoM's) for master planners and

structuring components, monitored purchasing department, tracking

of all orders, maximized profitability by reviewing request for

information (RFI's), ensured feasibility of changes and pricing,

provided recommendations to sales teams for management, created

and delivered quotes, assisted sales team, technical support,

reviewed blueprints to assist engineers to create new drawings,

scheduled meetings, setting and meeting team sales goals, and

implemented new ideas for increased company profits.

2004-2006 ADDA USA-Brea, CA

Administrative / Inside Sales

Increased sales volume, customer service, created and delivered

quotes, assisted sales team, provided technical support, shipping

and receiving, tracking orders, prompt follow up with status to

general manager, and filing of all company documents.

2003-2004 J&H Copy Service-Placentia, CA

Medical Record Retrieval Team Leader

Department Team Leader, exceeded goals for insurance applications

received, data entry, obtaining records throughout the East Coast,

maintained security of all medical records, complied with privacy

laws, provided status to insurance firms, customer service and


Six Sigma Greenbelt Certification, John Crane Inc. 2008

EDUCATION/ LPG Certified Blueprints reading for quotes, John Crane Inc. 2008


Sealing Systems Certified, John Crane Inc. 2007

Mechanical Seal Piping Plans, John Crane Inc. 2007

Computer Programming Certification, Wilshire Computer College,

Whittier, CA 1989

AA Degree, Business Management, Rio Hondo, CA 1988

ROP Business Management ( Retail Trade) 1985

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