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Customer Service Administrative Assistant

Denver, Colorado, 80229, United States
May 31, 2010

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**** ***** ** *** ****, THORNTON CO *****

720 *** ****



A challenging position with a reputable company which will

allow me to further utilize my existing skills and enable me

to acquire new ones.

Summary of qualifications

* Bilingual: speak, read and write Spanish (Berlitz certified)

* Type: 75 wpm, 10 key, data entry

* Strong organizational and analytical skills

* Ability to communicate with customers, staff and various

business contacts in a professional and courteous manner

* Excellent skills in oral and written communication

* Fast-learner, motivated, self-starter, work well with little

or no supervision

* Detail-oriented

* Ability to make sound decisions using information at hand

* Team player and sustains employee-morale

* Internet & email savvy

* Knowledgeable in use of various office equipment such as pc,

various software programs and telephone systems

* Basic medical terminology

* Skip tracing

* Sales


2010-present Papillon Las Vegas, NV

Text Chat Operator (work from home)

. Answer live text chats for singles chat line work

various hours and various days for Spanish and

English platforms.

2008-present Mckesson Corporation, San Francisco, CA

Triage Health Resource Coordinator (WAH)

* Inbound calls from insurance members and call transfers from

Mckesson Staff (RNs and non spanish speaking staff that

needing translating or call taking), Calls from members in

regards to obtaining provider referrals, customer service ph #

to their ins plan, mail literature out on a specific medical

condition, transferring to a nurse if caller is sick or

injured, setting up transportation pick up and drop off for

Virginia Premier ins plan. All around customer service.

2008-3/2009 Franky's Restaurant, Hammond, IN

Assistant Manager/Vendor Accounts

* Organization, buy and sell inventory and supplies for the

restaurant. Worked hand in hand with restaurant manager.

Handled all vendor accounts.

2006-2008 Midland Group, Denver, CO

Administrative Assistant/Patient Advocate

* Data entry of patient demographics, acknowledge referrals

from hospital reports in both Midland and hospital databases.

Updated notes in both systems.

* Liaison between patients, counties and hospital

* Called and screened patients via phone to see if they met

qualifications for public benefits or a discount to help with

their hospital bills or ongoing care.

* Fill out and file Family Medicaid applications for patients at

different counties.

* Track status of applications with different counties.

* Mail out letters to patients.

* Schedule appointments with patients.

* Closed successful, accepted, closed unsuccessful and retuned


* Case reviewed with supervisors.

* Interacted will all levels of hospital and Midland staff.

* Worked with patients with diverse social and economic


* Collected co-pays for CICP (cash, checks or money orders).

2005-2006 Dubnoff Center (non-profit), North Hollywood, CA

Accounting & Billing Clerk

* Billed & submitted claims for services rendered to students

by medical staff to the Dept. of Mental Health.

* Filed, copied and faxed.

* Food count clerk in the cafeteria for breakfast and lunch to

keep tally of what students ate since their meals were being

paid by public benefit (govt. agency).

1999-2004 Parrot Communications Int'l., Inc. Burbank, CA

Administrative Assistant/Account Executive

* General office duties: answered phones, filed, typed

correspondence, distributed office mail, etc.

* Collections

* Accounts payable & receivables

* Market Research

* Setup ship via pickups for UPS, DHL and FedEx

* Compiled & mailed promotional materials to prospective or

existing clients.

* Purchasing

1998-1999 Market-Based Solutions, Glendale, CA

Bilingual Customer Service Rep./Inspector

* Inbound & outbound calls, screen car owners with smog

polluter vehicles over the phone to see if they met the

qualifications to buy back their vehicles and take them off

the road for $500 for smog prevention program.

* Compiled & organized paperwork for Saturday vehicle

inspections and possible purchases.

* Worked closely with Sacramento DMV obtaining verification on

vehicle owners making sure they were legitimate.


2003-2006 Los Angeles Community College, Valley Glen, CA

Criminal Justice

* 2 semesters completed

1990-1993 John Burroughs High School, Burbank, CA

High School Diploma


Available upon request

Contact this candidate