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Customer Service Manager

Location:
Raleigh, North Carolina, 27604, United States
Posted:
May 27, 2010

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C HR ISTAL ELAI NE GOODSON

**** ********** **** ** ***

RALEIGH, NC 27604

(919) ***-**** abmq6w@r.postjobfree.com

OBJECT IVE: To obtain a challenging and rewarding position that effectively utilizes my skills and

educational background.

EDUCAT ION:

Strayer University MBA (Emphasis Management)

Spring 2008 – Present

North Carolina Wesleyan College

Bachelor of Science in Business Administration – August 2002

Bachelor of Science in Computer Information Systems – December 2002

WORK EXPER IENCE:

ASSISTANT STORE MANAGER - Delias

2007-2009

dELiA*s

Raleigh, NC

• Assistant Store Manager for a store with a million dollar sales volume that targets teenage

g irls and young women between the ages of 12-19

• Maintained the stores visual presentation

• Completed daily paperwork including week-to-date and month-to-date figures

• Processed shipment and restocked sales f loor daily

• Contributed to meeting sales goals and provided customers with excellent customer service

STORE MANAGER – Silverado Sterling Silver

2005-2007

Silverado Sterling Silver

Raleigh, NC

• Managed the day-to-day store operations

• Provided associates with leadership and guidance in order to achieve store sales and profit

objectives

• Interviewed, hired and t rained associates

• Ordered store supplies and t racked & maintained inventory levels

• Planned, assigned and directed work

• Ut ilized highly developed communication skills to provide outstanding customer service

I N TERNET WEBSITE OWNER/OPERATOR

2002-2005

Christal’s Closet, Precious Treazures, JRDIVASCLOSET

Raleigh, NC

Work for home on Internet Websites

R ESEARCH & DEVELOPMENT

• Research t rends in buying market for Juniors’ clothing

• Research resale probability of pre-owned merchandise

• Calculate shipping t ime and costs

• Evaluate profit margins

SALES

• Post i tems on-line

• Complete final sale process

ASSITANT OFF ICE MANAGER

1998-2002

Armstrong Geological & Engineering Services, P.C

Raleigh, NC

A DM I N ISTRAT IVE DUT I ES

• Invoiced clients & t imesheet t racking using QuickBooks software

• Routine collection calls to delinquent clients

• Assisted in the preparation of proposals

• Ordered office supplies & maintained office equipment

• Greeted visitors and answered multi-line telephone

• Performed misc. duties as needed

MARKET I NG DUT I ES

• Field Marketing

• Office Marketing calls to past and current clients

• Maintenance of marketing contact information

TECHN ICAL:

OPERAT ING SYSTEMS: WINDOWS

SOFTWARE: MS OFF ICE, QU ICKBOOKS, JD EDWARDS



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