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Customer Service Sales

Glendale, California, 91208, United States
May 27, 2010

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Sandra Wong

**** ****** ****

Glendale, CA *****

(818) ***-****

Profile Solid background in insurance claims with strong emphasis

in coverage investigation, litigation management and

large exposure claims. Experienced in working with

international clients and is customer service focused.

Education B.A. History and Social Ecology, University

of California, Irvine June 1994

Career History Specialty Risk Services January


Account Consultant

Handled product liability claims, tendered

claims to landlords/vendors/subcontractors

under indemnity agreements in lease and sales

contract and litigation claims.

Works with and assists with risk management

departments for clients in developing risk

strategies in handling their claims.

Attended claim reviews with clients and sales

presentations with account managers.

Mitsui Sumitomo Insurance Group March

2002-August 2006

Liability Unit Supervisor

Handled my own inventory of complex claims

involving product liability, employment

liability, coverage and construction contract

of 10-15 claims.

Supervised a 3 member team of very

experienced claims adjusters who each had a

pending of 100-125 claim files.

Completed Home Office Reports for all claims

files in my team.

Attended and participated in coverage and

litigation planning conferences with counsel

to plan strategy and coverage position.

Senior Claims Representative

Maintain a pending of 100 premise liability,

product liability, litigated and coverage


Worked and learned two claims computer

system, WINS/AS 400.

Hertz Claim Management Nov 1996-March


Senior Claims Representative

Maintained a case pending of 150-175

claim files of various types including

product liability, self-insured rental

car claims and heavy equipment like


Attended all mandatory settlement

conferences, mediations and trials as

well plan strategy for litigation for my


Responsible for scrutinizing all legal

bills for accuracy in charges and time


Farmers Insurance Group April 1994- Nov


Special Claims Representative

Maintained and handled a fluctuating case

pending from 175-235 claims for personal

auto lines and homeowner.

Continued handled all claims even in


Designations Certificate in General Insurance-INS 21, Jan 1997

22 and 23s 2007-2008

Adjuster License in NM, TX, DE, NY, CT,

GA and LA

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