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Customer Service Sales

Burlingame, California, 94010, United States
May 27, 2010

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Nora Massuda ****

Floribunda Avenue, Unit ***

Burlingame, California 94010


Summary Dynamic and attentive Creative Services and Print Production

professional with 5 years experience coordinating book publishing and

direct mail marketing campaigns with proven success in growing

relationships with internal clients as well as external vendors. Excellent

leadership, communication and interpersonal skills displaying strengths in

manufacturing and graphic design.


California Polytechnic State University, San Luis Obispo

Degree: Bachelor of Science degree in Graphic Communication

Concentration: Print & Design Reproduction Technology


Pearson Education - MarCom Print Production Coordinator 2009-Present

Concurrently facilitated design, production, and delivery of 70+ marketing

pieces for an annual sales event

Direct approval of color proofs and attend press checks to ensure print


Accurately deploy email campaigns and direct mail contributing to textbook

adoptions by educators

Implemented routing procedures effectively streamlining internal traffic


Washington Mutual Card Services - Creative Production Specialist 2007-2009

(A division of JP Morgan Chase N.A.)

Managed creative assets for direct mail, email and online marketing from

design concept to delivery

Consolidated the direct mail print production process contributing to over

1 million dollars saved

Improved the ad hoc customer campaign creative process eliminating costly


Created the first year long direct marketing campaign for rewards customers

Provided marketing team design recommendations based on legal, brand and

compliance guidelines

Approved press proofs and email tests ensuring accuracy

Thomson Higher Education - Print Buyer 2005-2007

Achieved quality and cost-effective production by working closely with

preferred vendors

Managed printing and production of text books and supplemental media

Monitored inventory ensuring timely delivery for high demand products

The Ligature - Customer Service Representative 2004-2005

Previewed creative designs with clients in order to prevent potential

production problems

Developed relationships with sales and production teams meeting time lines

and quality demands

Provided formal quotes on engraving, lithography, thermography, and bindery

and finishing

University Graphic Systems - Sales Manager, California Polytechnic State

University 2003-2004

Supervised Sales, Marketing, and Customer Service departments

Expanded marketing and sales operations by implementing ad campaigns and

directing a sales team

Coordinated production meetings and monitored projects from prepress

through delivery

Digital Skills

InDesign CS4

Illustrator CS4

Photoshop CS4

Acrobat 9 Pro

FileMakerPro 8.5

QuarkXpress 7

Microsoft Office - Word, Excel, PowerPoint and Outlook

Versatile on both Mac and PC Platforms

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