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Sales Customer Service

Location:
Raleigh, North Carolina, 27603, United States
Posted:
May 27, 2010

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******* M. ******

**** ****** *** ( Raleigh, NC *7603 (Home (919)***-**** (Mobile (919)***-

****

(E-Mail: **********@*********.***

SUMMARY OF QUALIFICATIONS

1. Extensive technical sales account management background in

robotics and industrial automation.

2. Strong ability to achieve results by building relationships,

setting goals and aggressively pursuing the opportunities

available as well as creating new opportunities.

3. Self-motivated, strong work ethic with very high standards.

4. Excellent selling, problem solving, listening and communication

skills.

5. Strong aptitude in mechanical and manufacturing processes.

PROFESSIONAL EXPERIENCE

Account Manager

(2009 - Present)

Bisco Industries, Inc., Apex, NC

. Responsible for establishing sales in undeveloped territory

(South Carolina) for

Top 25 U.S. industrial distributor of industrial hardware,

fasteners and electrical components.

. Initiate calls to existing accounts and prospects to develop

relationships and increase sales.

. Working towards goal of building and sustaining sales territory

to eventually open and manage the South Carolina branch office.

Senior Account Manager (1998 - 2009)

ATI Industrial Automation, Apex, NC (www.ati-ia.com)

. Managed sales territory covering Northeast and Pacific Northwest

states with direct sales responsibilities for robotic tool changers

and robotic end-effectors.

. Developed new opportunities and markets for robotic tool changers and

other products in aerospace and nuclear markets.

. Generated 300-500 leads annually contributing $2-3M in additional

company-wide sales working major industry tradeshows: Assembly Tech

Expo, IMTS, Robots and Vision, NPE Plastics Show, ATX and Pack Expo.

. Contributed to annual sales growth of 15-20% from 1999 - 2006 through

territory sales efforts and by providing training to new account

managers which also resulted in dividing territories.

. Conducted technical product presentations at customer facilities to

mechanical and electrical engineers, project managers and senior

management.

. Reviewed customer requirements and specifications and recommended

products best suited to the applications.

. Promoted to Senior Account Manager in 2003.

. As Account Manager, managed annual sales of $3.5M and 20 employees and

contributed to growth of over $20M and 100 employees within the

majority of U.S. and Canada territory (outside of automotive).

Account Executive, Pharmaceutical Labels and Packaging (1997 - 1998)

New Jersey Packaging, Division of Menasha Corporation, Fairfield, NJ

. Managed over $2M in annual Southeast territory sales.

. Generated sales of printed labels, inserts and folding cartons

for pharmaceutical manufacturers.

. Scheduled meetings to build relationships with purchasing

management, buyers, packaging engineers and quality assurance

personnel of major pharmaceutical manufacturers.

. Consulted on labeling and package design, coordination of

artwork, ordering and expediting procedures and price/contract

negotiations in the development and sales of labeling for the

end market products.

. Increased sales by 15% with existing customer base in a highly

competitive market and declining territory due to major

pharmaceutical company consolidation and mergers.

Sales Representative/Product Specialist (1993 - 1997)

L&E Packaging, Greensboro, NC

. Managed $2M in sales of thermal transfer imprinting products

including roll labels, tags and barcode printing ribbons.

. Contributed to over $11M in company growth through ongoing in-

house training programs involving thermal transfer printing and

barcode labeling applications for inside sales and customer

service personnel.

. Provided technical assistance to customers with PC barcode

labeling issues, software installation, and label formatting and

troubleshooting resulting in unprecedented customer loyalty.

. Conducted testing and analysis of printing materials and made

recommendations to purchasing.

Product Manager (1987 - 1992)

Astro-Med, Inc., West Warwick, RI

. Managed $3+M in sales of a new line of thermal transfer barcode

printers and thermal ribbons.

. Conducted market research through client visitations,

telemarketing, trade shows and publications and provided

marketing information to management and engineering for printer

development program.

. Researched customer requirements for both software and hardware.

. Responsible for start-up marketing of initial barcode printer

line.

. Provided training of inside sales and field sales personnel on

both hardware and software components of printers.

. Assisted customers with installation of printers and software.

. Coordinated and managed trade show efforts.

. Promoted to Product Manager for Thermal Transfer Barcode

Printers in 1989.

. Sales representative position (1987-1989): Managed start up

sales volume of $1M, $2M (2nd year) of marketing and sales of

thermal transfer ribbon products.

. Responsible for all sales and customer service responsibilities

for products reporting directly to division Vice President.

. Supervised one sales support person.

. Managed sales efforts through telemarketing, customer

visitations, trade shows and advertising leads.

. Researched areas of competition and submitted reports and

recommendations to management.

Sales Representative (1986 - 1987)

Tierney Safety Products, Providence, RI (Industrial Safety Equipment

Distributor)

. Responsible for $300,000 direct sales of industrial safety

equipment and supplies to accounts in Southeastern New England.

. Increased business volume by 15% with existing customer base and

new accounts.

. Provided support for products including training and respiratory

protection fitting.

. Participated in product training seminars for respirators, SCBA,

gas detection equipment and monitors.

Customer Service Specialist (1981 - 1986)

Dexter Am-Met Division, West Warwick, RI

. Provided service and support to major capacitor manufacturers as

supplier of raw materials.

. Conducted daily sales activities of polyester, polypropylene and

polycarbonate films both plain and metalized as capacitor

dielectrics.

. Developed pricing strategies with management, worked with

production to schedule orders and expedited orders as required

for customer requirements.

. Started as entry level customer service representative in 1981.

EDUCATION

The Computer Lab - Morrisville, NC

MCSE certification classes, achieved 1st level MCSE certification,

1997

Attended BRYANT COLLEGE - Smithfield, RI

Courses in Management and Accounting, 1981

Rhode island College - Providence, RI

B.A. History/Secondary Education, 1978

LICENSE/CERTIFICATION

Teaching License - State of North Carolina - History/Social

Studies - Grades 9-12

7/1/09 - 6/30/12

MCSE level 1 certification, 1997

Professional references available upon request



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