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Customer Service Management

Newnan, Georgia, 30265, United States
May 27, 2010

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** **** ******* ******, ******, GA 30265

(770) ***-****;


Insurance underwriting professional with over 20 years experience

specializing in transportation accounts. Proficient with the development

of accounts while assessing the risk and liability of the individual books

of business they represent. As a self-starter with excellent

organizational skills and an understanding of corporate goals, I bring to

any organization knowledge, integrity and character that help me quickly

earn the respect of my peers and agents.


Colony/Argo Group - Atlanta, GA 1997-


Senior Underwriter - Responsible for underwriting both large and small

fleet transportation accounts, agency management and new product


. Appointed and nurtured agency relationships to profitably expand our

commercial auto, garage and trucking books of business.

. Audited and monitored agency accounts to properly implement underwriting

policies to maintain desirable growth and profitability levels.

. Marketed our classes of business and was the marketing coordinator prior

to having a marketing department; developed various flyers for specific

classes of business and created promotional items used in our marketing


. Handled new business and renewals for the Eastern region consisting of

over 30 agents in 21 states.

. Managed specific agents within my territory, including our largest

producer, to develop and retain profitable books of business that

generated over 25 million dollars in written premium.

. Analyzed and reported the results of our Public line of business to

management on a quarterly basis.

. Planned, directed and executed agency training for new agents.

. Participated in our annual underwriting seminars and agency meetings.

. Developed and edited a department newsletter.

AI Transport - Atlanta, GA


Underwriter - Responsible for selecting new business and controlling

existing large and small fleet commercial accounts.

. Worked with the underwriting manager to develop over a ten million dollar

book of public auto business.

. Communicated with brokers to properly underwrite and price public and

trucking submissions.

. Negotiated with reinsurers in placement of facultative reinsurance.

. Supervised support staff with policy issuance, processing endorsements,

premium audits and monthly reports, preparation of ICC and DOT filings,

certificates of insurance and policy cancellations.

. Nominated to participate in AIG's Apprenticeship Program.

. Served as Total Quality Management committee chairperson to develop

tactics to improve and ensure consistency in delivering our product.

. Created an underwriting training manual utilized by underwriters and

support staff.

Tammy L. Reeder page 2

Windsor Group - Atlanta, GA 1990-1993

Customer Service Representative II- Responsible for all aspects of policy

service, including receipt of application, premium accounting, risk

analysis, computer operations, rating and policy issuance.

. Worked with agents, insureds and product managers to establish profitable

books of personal lines business in various states.

. Collaborated with agents and underwriting supervisor to resolve

accounting and policy discrepancies.

. Successfully resolved customer service complaints from agents and/or

insureds on a daily basis.

. Participated in field visits for the purpose of developing new agents and

maintaining existing agency relations.

. Accepted responsibility for monitoring information received from

verification reports.

. Represented company for career day at University of Georgia to recruit

upcoming insurance and risk management graduates.

. Created procedural instruction manual for processing policy endorsements.

. Earned promotion in six months.


BBA/Risk Management and Insurance, University of Georgia - 1989

CPCU Designation, 1995

Continuing Education, Property and Casualty Insurance Product Management

Course, 1999

AAMGA University, Advanced Truckers Seminar, 2006

Atlanta I-Day 2009


Word, PowerPoint, Image Right, Excel

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