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Customer Service Manager

Location:
Tampa, Florida, 33611, United States
Posted:
May 27, 2010

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Cheryl A. Coffey

**** *. ****** ***.

Tampa, Fl. 33611

Phone: (813) ***-****

E-mail:abmq0z@r.postjobfree.com

OBJECTIVE:

To obtain employment with a secure, service oriented company where my

superior organization

and communication skills can add value in the industrial/professional

sector.

QUALIFICATIONS

I have been in the field of customer service for over 20 years. I enjoy

working with associates and

customers to help meet specific needs in whatever field I am working in.

I have worked on MS,

Quick Books Pro and Epicor - Vista.

EMPLOYMENT

Oct 2004 to July 2009

Aero Spec Paint & Finish Ph. (727)-***-**** x200

Contact: TJ or Jeanette

Position: Administrative Assistant, One -Person Office.

Payroll, Invoicing

and shipping jobs. Purchasing & reconciliation of A/P,

answering phones,

scheduling jobs, verifying military specifications, part

numbers and prices, including

providing Certification. Closing out jobs, records

filing.

Dec 1998 June 1999

Richard Dahm Mechanical Designs (No longer in business)

Position: Reconciliation of A/R & A/P, answering phones,

payroll.

Releasing liens for construction phases. Taking &

dispatching service calls.

Sept 1998 Dec 1998

General Insulation

Position: Reconciliation of A/R, A/P, Inventory, ordering

materials,

answering phones, price quotes, release of liens, etc.

Page 2

Jan 1998 Aug 1998

Ray Woods Remodeling

Position: Office Manager, One-person office.

Payroll, Reconciliation of A/P, A/R, job costing, scheduling, phones

and customer service.

June 1997 Dec1997

Chris' Plumbing, Inc. Ph: (813) ***-****

Position: Dispatcher

Answering phones, taking service calls, dispatching, ordering

materials,

making deliveries and scheduling.

May 1990 Apr 1993

Jeter Plumbing, Inc. (Out of Business)

Contact Ray Jeter: Cell. 813/***-**** Hm. 813/ ***-****

Position: Office Manager

Solely managed entire office including payroll, reconciliation of A/R,

A/P, job costing,

purchasing materials, answering phones, and customer support.

Coordinating with Contractors.

Mar 1988 Nov 1989

Grable Plumbing, Inc. Ph: 239-3636

Position: Service Coordinator(Dispatcher)

Answering phones, taking service calls, dispatching, prioritizing

calls, and ordering materials. Responsible for keeping Servicemen's

time for payroll.

Jan 1984 May 1985

Jan 1987 Mar 1988

Gonzalez Plumbing, Inc. Ph: 251-0596

Position: Service Dispatcher/Construction Coordinator

Answering phones, taking and prioritizing service calls,

dispatching, scheduling

construction phases.

Page 3

REFERENCES:

Ray Jeter Owner, Jeter Plumbing - Home: 813-***-****, Cell: 813- ***-****

Lillian Holly - Friend - Cell: 813-***-****

T.J. Kotfila - Supervisor/Associate - Cell: 727-***-****

Vicky Nievens - Associate - Cell: 727-***-****



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