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Project Manager Quality Assurance

Overland Park, Kansas, 66223, United States
May 27, 2010

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Rahul Dedhia PMP

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PMI certified Project Manager with 10 years of Fortune 500 IT Technical

project planning and implementation experience.

Experience Summary

. Main area of experience in Project Management, Resource Management,

Business Analysis, Release Coordinator, Quality Assurance, Development

lead and Production Support.

. Additional expertise in Resource Development, Budget Management, Process

Improvement and Cost Reductions.

. Managing development and implementation through multiple releases.

. Knowledge in the domain of Banking & Finance, Energy Service Sales and

Energy Management Services.

. Strong process improvement, problem solving, and team management skills.

. Six Sigma Green Belt Certified and closely follow the six-sigma rigour

for process improvement and quality assurance.

. PMI Certified Project Management Professional (PMP).

. Effective in executing multi-million $ projects and assignments ahead of


. Exceptional communication skills, including oral, written and


. Strong team building skills and ability to mobilize cross-functional

groups in fast-paced environments.


Project Manager, H&R Block, Kansas City, MO March

2007 - Current

H&R Block is a Tax Preparation Company in the USA, Canada, UK, and

Australia serving more than 24M clients worldwide with $4B revenue in 2009.

. Awarded "Associate of the Year - 2008" by the CIO.

. Managed financial outlook for projects totalling over $8M in FY10.

. Managed new product development in Silverlight involving 28 resources

including offshore.

. Improved resource utilization by 35% and increased team productivity by

40% for content management team.

. Saved $90K for business from approved budget in FY08.

. Increased customer (business) satisfaction by 120% in FY08.

. Successfully added Co-source model in FY08.

. Drove the team on implementing simple and modularized solutions

leveraging out of the box functionalities for Vignette Content Management


Project Manager, American Express, Phoenix, AZ

May 2006 - Mar 2007

CAPN AR Spend 4 & AR Recertification

American Express is a leading global payments, network and travel company

founded in 1850.

. Managed 10 work-streams with 18 resources developing for AR Spend


. Created and managed the project plan for the multiple releases spread

over period of time.

. Provided expertise as Subject Matter Expert (SME's) on the business


Project Manager, American Express, Salt Lake City, UT

Dec 2005 - Apr 2006


American Express is a leading global payments, network and travel company

founded in 1850.

. Coordinated with offshore project manager to establish robust processes

for execution of the project.

. Documented the Pain points for the existing functionalities.

. Identified opportunities for the new design and created the Business


Project Manager & Business Analyst, GE Energy, Atlanta, GA

Jan 2004 - Nov 2005

GE Energy Sales Portal

GE Energy is one of the world's leading suppliers of power generation and

energy delivery technologies.

. Co-ordinated development and deployment activities between 5 different


. 24X7 support for all portals in GE Energy by managing a team of 10

members including offshore.

. Responsible for SOX 404 compliance of the supported applications and was

externally audited.

Project Leader & Business Analyst, GE Energy, Atlanta, GA

Jan 2001 - Dec 2003

GE Energy - Energy Support Service Operations (ESSO)

GE Energy is one of the world's leading suppliers of power generation and

energy delivery technologies.

. Managed a team of 8 members including offshore to provide 24X7 support

for GE Energy applications.

. Improved support request turnaround time using web-based scorecards for

process monitoring & control.

. Digitized support transition and daily performance reporting processes,

reducing effort by 30%.

. Process improvement using Six Sigma rigour.

Developer, Onida InfoTech, Mumbai, India

Jan 2000 - Dec 2000

. Attended training sessions for ABAP.

. Hands on Experience with SAP modules.


. Currently pursuing MBA Degree (part-time) at University of Kansas

projected to complete by summer 2011.

. Bachelor of Engineering in Electronics from Mumbai University.


Technology: Silverlight, VB, .Net, Java, JSP, Vignette Content Management,

Vignette Application Portal, ColdFusion, Weblogic, Tomcat, HTML,

JavaScript, Oracle, SQL.

Platform: Windows NT/2000, Sun Solaris, HP-UX, Red Hat Linux

Tools: MS Office, MS Visio, MS Project, Clarity, HP Quality Center,

Minitab, MS Visual Studio, Sharepoint Administration, Dreamweaver,

Photoshop, Erwin, Toad, Win CVS

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