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Manager Customer Service

Lombard, Illinois, 60148, United States
May 27, 2010

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**** *. **** ******, *******, IL 60148

home: 630-***-**** cell: 630-***-****


WAREHOUSE MANAGEMENT_____________________________________________________

Planning/Budgeting... Purchasing... Logistics... Daily Operations...

Employee Management

Outstanding background in Warehouse, Distribution, and Operations

Management. Strong career progression in all phases of employee

supervision, inventory, shipping and receiving, scheduling, purchasing, and

customer service. Extensive experience in hazmat and safety, efficient

utilization of warehouse equipment, and budgeting of labor and material.

Highly organized and bottom-line oriented with excellent communication,

problem-solving, and decision-making skills. Solid analytical and computer

software skills including SAP and Warehouse Management Systems.

CAREER HISTORY AND HIGHLIGHTS_____________________________________________

Operations Manager, UTI Integrated Logistics, Hanover Park, IL 2005 - 2009

(A Fuji Film Co. - distribution center for consumer developing/imaging


. Transferred from Enovation Graphic Systems to UTI to oversee daily

warehouse operations including payroll, labor requirements, and

warehouse supplies and equipment purchasing, in addition to previous

duties and responsibilities.

. Oversaw order receiving and processing for Fuji Medical Division.

. Managed interviewing, hiring, mentoring, annual reviews, disciplinary

actions, and payroll for 46 employees.

. Gained responsibility and experience as Human Resources Manager,

replacing retired Human Resources Manager.

Operations Manager, Enovation Graphic Systems, Hanover Park, IL 2003 -


(A Fuji Film Co. - consumer printing, advertising and developing/imaging.)

. Transferred from Fuji Photo Film, U.S.A. to Enovation Graphic Systems

to oversee daily inbound and outbound deliveries and additional labor

as needed, in addition to previous duties and responsibilities.

. Performed as Acting Facility Regional Manager in his absence.

Operations Manager, Fuji Photo Film, U.S.A., Hanover Park, IL 2000 - 2003

(Consumer developing/imaging products.)

. Oversaw 12 inbound deliveries and 400 outbound orders daily via LTL

and FedEx.

. Managed customer support services for 50 distribution centers and end


. Implemented budget guidelines for labor, staff scheduling, and


Mark A. Rodriguez, Page


Fuji Photo Film, U.S.A. continued

. Processed weekly and bi-weekly payroll for 65 employees, reviewed

performance and salary adjustments.

. Served as Incident Commander for the Hazmat Team and Safety Committee.

. Developed programs to ensure personnel safety and efficient operation

and utilization of warehouse equipment and supplies.

Owner/Operator, Tornado Cleaning Company, Inc., Bloomingdale, IL 1997 -


(Commercial cleaning service.)

. Grew and managed successful company with 25+ commercial accounts.

. Directed public relations, advertising, and solicitation of new


. Interviewed, hired, trained and motivated cleaning crew of 12.

. Executed administrative, payroll, purchasing and budgeting


. Resolved customer and employee concerns.

Midwest Distribution Warehouse Manager, Kar Products, Des Plaines, IL 1978

- 1997

(Distributor of reconstruction material.)

. Promoted from Warehouseman to Warehouse Supervisor to Midwest

Distribution Warehouse Manager.

. Oversaw warehouse inventory integrity, order processing, manpower

budget compliance.

. Managed shipping and receiving departments, ensuring 24 to 48 hour

order shipment, and achieving 99% error-free rating.

. Facilitated the growth and development of 30 distribution center


. Instituted material handling systems and designed facility layout


EDUCATION / PROFESSIONAL DEVELOPMENT____________________________________

. Harper College, Palatine, IL Major: Materials Management

. Oakton Community College, Des Plaines, IL Major: Business


. Hazardous Materials by Surface- Certificate May 2007

. UTI Certificate of Quality Achievement- Certified Many 2006

. HazWoper Refresher Training- Certified by Enovation Graphic Systems

July 2004

. National Committee for Employer Support- My Boss is A Patriot




. SAP Training Certificate of Merit - Certified by Fuji Photo, Oct.

2005, Warehouse Management System, ADP and Q-Quest Payroll Systems,

Microsoft Word and Excel.

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