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Customer Service Quality Assurance

Location:
San Antonio, Texas, 78240, United States
Posted:
May 30, 2010

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Joseph Edward Ruley

**** ***** **** * * ive, #2202

San Antonio, Texas 78240

Telephone: 210-***-**** Fax: 210-***-****

abmpwk@r.postjobfree.com

STRATEG IC BUS I NESS P LAN N I NG

MARKE T I NG/BUS I NESS DEVE LOP M E N T

Overview

Accomplished healthcare professional with extensive experience in administration and

operations, strategic planning and development, marketing, business development,

communications and clinical and support services. A successful t rack record of building

h igh quality services, increasing census and creating a dominant position in the market.

Summary of Strategic Planning-Marketing-Business Development Experience

• Executive Di rector, Strategic Planning, Marketing, Business

D evelopment- St. Ma ry’s Hospital, Galveston, Texas, a 600 bed medical-

surgical hospital, Christus Catholic Healthcare System, Houston, Texas.

• Di rector of Strategic Planning, Marketing and Business Development

– H CA Methodist Health System, San Antonio, Texas, a l arge six hospital

system.

• Di rector of Strategic Planning and Development – Covenant

Behavioral Health System,

San Antonio, Texas, a joint venture between Charter Behavioral Health and

Christus Catholic Healthcare System, San Antonio, Texas

• Di rector of Marketing and Business Development for several

psychiatric hospitals.

Summary of Healthcare Knowledge and Skills

• Strategic Planning - V ision, M ission and Values, A nalysis, Organizational

Culture and Evolution, Business Plan Development, Implementation,

F inancial Pro Forma, New Projects, Startups and Turn Arounds.

• Organizational Development and Restructuring - P ractice of planned

systematic change in the attitudes, beliefs, values and competency of the

m anagers and employees through creation and reinforcement of short and

long-term education and t raining programs which are action oriented,

i nvolving behavioral modeling, sensitivity t raining and t ransactional

analysis.

• Hospital Operations - Medical-surgical facilities, psychiat ric and addiction

facilities,

Physical Rehabilitation, Hospice, LTAC, inpatient, outpatient and extended

r esidential

• Financial Management - Forecasting, Budgeting, Cost

Containment/reduction, revenue enhancement

• Marketing, Business Development, Communications – M arketing

r esearch, m arket planning, advertising, media, branding, customer service,

sales teams, t raining, community relations and referral development,

m anaged care negotiation and contracting. Experience with medical-surgical,

psychiatr ic, addiction, cardiology, orthopedics, LTAC, assisted living, hospice,

long-term care, wound care and physical rehabilitation.

• Risk Management and Compliance Programs

• Accreditation, Licensing, Regulatory, Survey Preparation and

M edicare Certification

• Health I nformation Systems, Quality Assurance and Performance

I mprovement

• Physician Relations – Recruitment, Retention, Practice Development and

E nhancement

and Joint Hospital/Physician (s) Partnerships.

Education

M .S., Counseling, Clinical Psychology & Communications, California State

U niversity, Fullerton, California

B.A., Psychology and Communication, California State University, Fullerton,

California

A.A., Business Administration, Mount San Antonio College, Walnut, California

M ilitary Service

U.S. Army, Medical Specialist I I

Summary of Professional Experience

Staff Consultant, RMS Healthcare Mgmt Svcs, San Antonio, Texas, June, 2008 -

P resent

E xecutive Director, Solara Behavioral Health, San Antonio, Texas, March, 2005 –

J une, 2008

Administrator, La Paz Community Health, San Antonio, Texas, August, 2003 –

M arch, 2005

Director, M k tg/Bus Dev, Montevista Hospital, Las Vegas, Nevada, Sept., 2002 –

A ugust, 2003

Director, M k tg/Bus Dev, HCA Methodist Health, San Antonio, Texas, June,2ooo –

Sept., 2002

Director Strategic Planning/Dev, Covenant Behavioral, San Antonio, Tx June, 1998

– J une, 2000

Administrator, Permian Behavioral Health, M idland, Texas June, 1995 – June, 1998

Chief Operating Officer, Community Health System, North Louisiana, Sept., 1992 –

J une, 1995

Regional Clinical Director, PsychGroup, Philadelphia, Pennsylvania, Sept., 1989 –

Sept., 1992

Executive Director, Strategic Planning/Mktg/Bus Dev, St. Mary’s Hospital,

Galveston, Texas Sept., 1987 – Sept, 1989

A dministrator, Horizon Hospital, San Antonio, Texas, Sept., 1985 – Sept., 1987

Regional Director Child/Adolescent M k tg, Char ter Behavioral Health, Southern

California, August, 1982 – Sept., 1985

Director of Community Relations, College Hospital, Cerri tos, California, May, 1980

– J uly, 1982

References

Bar ry Herman, M.D., Medical Director, Sanofi-Aventis (512) ***-**** Cell

Phone

M ichael Levine, M.D., Professor Emeritus, UT-Houston (409( ***-****

Home

Thomas Maher, CEO, Boulder City Community Hospital (702) ***-****

O ffice



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