Sales Director

GEORGE MUNLEY

**** ********* *****

Round Rock, Texas 78681

(Home) 512-***-**** (Cell) 512-***-****

Email: ***************@*****.***

SUMMARY

Call Center Director with extensive experience managing inbound and

outbound Sales and Service Teams that ranged from 50 to 80 associates.

Proven record of accomplishments in driving double digit sales growth and

high levels of customer and associate satisfaction. Volunteer Worker for

Non-Profit Organizations.

* Budget Control/Forecasting

* Strategic Planning for Outsourcing

* Planning/Organizing

* Training/Associate Development

* Volunteer worker for Non-Profit Organizations located in Travis and

Williamson County

* Board of Director member for Williamson County Non-Profit Organization

CAREER HIGHLIGHTS

* Volunteer Worker with Non-Profit Organizations. July 2006 to March

2009.

* Achieved Associate Satisfaction Survey Scores of 90% or Higher year

2000-2005.

* Received Chairman's Award year 2003-2005 for achieving high

Associate Survey Results.

* Managed Dun & Bradstreet Sales Teams and Support Teams. Sales Teams

averaged 20% annual increases.

* Direct involvement in Strategic Planning and implementation of

Outsourcing Call Center work to India.

PROFESSIONAL EXPERIENCE

Williamson County and Burnett County Opportunities January

2008

* Elected to Board of Directors for WBC a Non-Profit Organization.

Still active in Current position.

Round Rock Public Library July 2006

* Volunteer worker for Library. Still Active in current position.

Elederhaven of Williamson County Adult Day Care Center July

2006

* Volunteer worker assisting Senior Citizens. Still active in current

position.

DUN&BRADSTREET/IBM, Austin, Texas 1978-2006

Call Center Director

Managed an inbound/outbound call center

* IBM Supplemental Employee managing the Dun and Bradstreet Outsourcing

Contract until the work was transitioned to IBM and the Call Center

was moved to India in June 2006.

MILITARY SERVICE

U.S. Army Airborne, Honorable Discharge

EDUCATION

B.S. Finance, Seton Hall University, South Orange, New Jersey

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