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Customer Service Manager

Location:
Elkhorn, NE, 68022
Posted:
June 04, 2010

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Resume:

Melissa A. Manahan

***** ********* ****

Elkhorn, NE 68022

402-***-****

abmpn2@r.postjobfree.com

WORK EXPERIENCE

The Wishing Well Toy Company, Omaha, NE August 2002-December 2009

Manager (May 2007-December 2009)

Store Leader (February 2004-April 2007)

Cashier (August 2002 January 2004)

• Promoted quickly within the organization from cashier to manager. Managerial responsibilities included

efficiently receiving, stocking, labeling, and merchandising all toys, reconciling and balancing drawers at the end

of the day, opening and closing the store, organizing and maintaining the store.

• Promoted to Store Leader within 6 months; responsible for training new employees, familiarizing myself with the

educational benefits and ‘fun factor’ of all the toys, and providing strong customer service.

• Coordinated marketing efforts to increase sales and repeat future business through the development of an active

mailing list.

• Ordered various toy lines, with the focus on in demand toys with fast turnover and good margins.

• Managed all aspects of the online store ensuring proper pricing, quantities on hand, and gratifying customer

shopping experience.

The Medicine Shoppe Pharmacy, Manhattan, KS August 2007-May 2008

Pharmacy Technician

• Reviewed and filled customer prescriptions quickly, accurately and efficiently.

• Received, stocked, and labeled pharmaceutical products.

• Ensured on time prescription deliveries to customers at their residence.

• Reconciled and balanced drawers at the end of each day. Ensured accuracy and made daily bank deposits.

EDUCATION

Kansas State University, Manhattan, KS

Bachelor of Science in Chemical Science, August 2009

Relevant Coursework and Experience:

Organic Chemistry I & II

Chemical Analysis

Physical Chemistry

• Performed experiments using different techniques: Chromatography, Spectroscopy, and Ion-Selective electrodes.

• Experiments with denaturing proteins in eggs using different methods.

• Extracted DNA from different meat samples.

LEADERSHIP/COMMUNITY SERVICE

Kappa Alpha Theta, Treasurer (January 2005-December 2005)

Children’s Miracle Network. (Summer 2003)

Kappa Alpha Theta’s Annual WildKAT Chase (5K Run/Walk) (Fall 2004, 2005, 2006)



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