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Software Technician

Hollywood, Florida, 33024, United States
May 31, 2010

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Career Objective Information technology position where I can be a

valued team player and help the company realize

its growth targets. Skilled in the following


desktop support, help desk technician, network

administration, software deployment, software

presenter, technical support and software trainer.

Work Experience: Provide computer support to small business and

Broward PC Tech home users. Respond to inquiries made by email or

9831 N.W. 15 Ct telephone. Optimize the horsepower of the

Pembroke Pines, computers. Teach users how to work faster and more

FL 33024 efficiently through short cuts and commands.

(954) ***-**** Install computer peripherals such as digital

Desktop Support cameras, printers, routers and scanners.

Feb-2008 - Proficient supporting applications such as

Present Microsoft Windows XP and VISTA, Microsoft Office,

Microsoft Outlook and anti-virus software. Install

BellSouth FastAccess DSL. Install Linksys wireless

routers. Test APPLE iPOD Touch technology with

Wi-Fi access. Built the company web site using

HTML content editor. See

Function as Network Administrator and PC Tech at

three small-size businesses that have outsourced

this line of work. Manage a total of 25 computers.

Broad and in-depth knowledge of the following

Microsoft products: Windows Server, Active

Directory, Windows XP and Vista, Office 2003/2007,

Exchange 2007, Visual Studio, MOM, SMS, and 3rd

party software management technologies.

Work Experience: Supervise the help-desk at a major software

Medical Office corporation. Oversee and manage a staff of one

Software hardware technician and three software

790 E Broward technicians. Provide telephone, e-mail and onsite

Blvd #300 support to external customers. Develop processes.

Fort Lauderdale, Improve service delivery by introducing measurable

FL metrics. Handle day-to-day operations such as

33301 checking the tape backups, the server error logs,

(954) ***-**** the print logs and the e-mail queue's. Write

Help-Desk simple SQL queries using SQL Studio. Support a

Supervisor TCP/IP based network running Microsoft 2000 Server

Aug-2008 - on the back-end and Microsoft XP on the local

Aug-2008 desktops. Provide support on issues related to

the Windows Operating System, Microsoft Office and

Anti-virus software. Supporting Clientele

Ticketing System and LYTEC.

Work Experience: Network administrator and Technical Support

Bermello-Ajamil & Specialist for large Architectural & Engineering

Partners Corporation. Provide support to 40 end-users.

One East Broward Responsible for maintaining and supporting all

Blvd, Suite 800 hardware and software components utilized by

Fort Lauderdale, employees. This includes: desktop and laptop

FL 33301 computers, network operating systems such as

(954) ***-**** Microsoft Windows XP, business applications such

Network Admin & as Microsoft Office, cell phones and Blackberry

Tech devices and phone system. Provide day-to-day

Sep-2006 - management and supervision of all critical network

Jan-2008 servers. Assist with the planning, implementation

and management of current and future hardware and

software technologies relevant to company


Perform task prioritization to ensure timely

resolution of Help Desk requests within

established Service Level Agreements. Average of

20 calls per week.

Re-image computers using a number of available

technologies, such as Symantec Ghost and Apricorn


Provide first-class technical support and prompt

resolution of complex and critical computer issues

that are called into the Help Desk.

Coordinate moves, adds and changes relating to the

network infrastructure.

Create and manage new user accounts and groups in

Active Directory.

Manage and apply permissions in Active Directory.

Manage resource allocation in support of end-user

quotas for email and network use.

Activate/deactivate RJ-45 network ports.

Manage software license compliance for all

operating systems and applications.

Responsible for inventory tracking of hardware,

software, and utilization.

Support remote users that utilize VPN or other

access methods to access corporate email and file

sharing resources. This includes support of VPN

client software and firewalls.

Provide users with frequent email tips on being

proactive in terms of backup and maintaining data

integrity and PC speed performance.

Assist in the development, maintenance and

enforcement of checklists, policies, guidelines

and procedures relating to the proper use of

corporate computing resources.

Act as key liaison between hardware vendors and

end-users that need in-warranty repairs.

Manage AVAYA telephone systems and Kantech

SecurePass door security systems.

Offer basic support to RIM Blackberry and APPLE

iPOD Touch users.

Support software applications such as Microsoft

Windows XP, Microsoft Office XP, Symantec

Anti-virus, AutoDesk 2003, ArchiCAD 10. Good

inter-personal skills with all levels of

employees, as well as sound technical

trouble-shooting skills. Testing Ubuntu Linux,

OpenOffice and Sun OpenSolaris operating systems.

B&A has offices in Miami, Ft. Lauderdale, Tampa,

N.Y. and Dubai UAE.

Work Experience: Computer technician at book publisher. Install and

Rights & setup new computers, printers, digital cameras and

Distribution, optical scanners. Install COMCAST High-speed

Inc. internet and connect all computers via 802.11G

2131 Hollywood Wi-Fi. Install Linksys routers. Standardize all

Blvd, Suite 305 computers with same versions of software. Create

Hollywood, FL inventory with serial numbers and hardware

33020 description for all computers. Create flyers and

(954) ***-**** artwork using scanning technology and PageMaker

Computer 7.0. Final artwork is then converted to Adobe

Technician Acrobat PDF file format for worldwide distribution

Apr-2006 - to book publishers. Assist with Microsoft Word and

Aug-2006 Excel data-entry and formula issues.

OAO Technologies Desk-side technician at the Help-Desk of American

777 American Express. Assist with the re-imaging of 240

Express Way lab-room computers using Symantec Ghost. Create 3

Plantation FL multi-boot partitions on these computers using

33337 Windows 2000 and Windows XP. Create user profiles,

(954) ***-**** setup internet connectivity and install network

Desk-side Support printers. Test equipment. Create inventory with

Technician serial numbers and hardware description for all

Nov-2005 - computers. Worked under the guidance of IBM as

Dec-2005 they manage the Help Desk operations at American

Express. Over 7,000 users at this American Express


Nite Owl, Inc. Computer technician on a free-lance basis for a

Home Computer computer home service company specializing in

Services, Inc. "after-hours" support. Assist home users with a

9369 Sheridan variety of issues such as removing viruses and spy

Street, Suite 801 ware, re-imaging PC's, installing high-speed

internet, scanners, routers, Blackberry's and

Hollywood, FL printers. Install 802.11B Wi-Fi. Service all of

33024 Broward county. Go to people's houses or places of

(877) ***-**** business and fix the computers on the spot. All

Computer work is done at the customer's location and

Technician normally last an average of one hour per call.

Aug-2005 - Common problems included re-installing anti-virus

Aug-2006 protection programs, run a clean-up of Windows to

optimize its speed and performance, remove

spy-ware and make backups of data to CD's.

AT&T Desktop Support Specialist. Provided technical

2333 Ponce de assistance to network users where I played a key

Leon Blvd, Suite contributing role as part of a team to maintain

903 the company's IT infra-structure working. Answered

Coral Gables, FL questions or resolved computer problems for

33134 network clients in person, via telephone, fax,

(305) ***-**** e-mail or with remote assistance tools. Provided

Desktop Support assistance concerning the use of computer hardware

Specialist Tier and software, including printing, installation,

II word-processing, spreadsheets, databases,

May-1997 - electronic mail, networking and operating systems.

Aug-2005 Supported Microsoft Windows XP, Windows 2000,

Microsoft Office and Outlook. Proficient in

creating presentations with Microsoft PowerPoint.

Proficient at using a scanner and graphics


Monitored network activities to ensure network

availability to all system users and performed

necessary maintenance for network availability.

Delivered work within established service level

agreements. Fielded an average of 1,200 calls to

the Help Desk in one year with an average closing

time of 2.8 days per ticket. Supported a range of

between 80 to 500 AT&T employees, both domestic

and international.

Member of the Global AT&T Help Desk, which

includes Europe, Middle East, Asia-Pacific and

Latin America. AT&T Solutions is the Networking

and Consulting side of AT&T with over $1 billion

in annual revenues and approximately 7,000


Set up computer equipment for employee use,

performing or ensuring proper installation of

network cable, operating systems, and appropriate


This all running on a Windows 2003 Server

environment using TCP/IP.

Led the planning and implementation of the

software deployment for each iteration of the

Microsoft Windows Operating Systems and Business

Productivity software. Proficient at setting up

computers for dial-up, networking, DSL, VPN and

Wi-Fi. Managed the tape backup for all our

servers. Monitored Windows event logs, maintained

user accounts. Maintained up-to-date disk images

for the different computer models using Symantec

Ghost. Member of the Regional Incident Management

Team, which is in charge of business continuity

planning in case of a natural or man-made disaster

such as a hurricane or a civil disturbance.

Attended monthly meetings where we discussed and

then implemented contingency plans for such

events. Mentored and trained new technical

associate hires and summer IT interns. Supported

the Xerox High-speed Model 4700 copier/printer.

Documented how to use internally developed

software. Good technical writing skills. Resident

Palm Pilot expert with some exposure to the RIM

BlackBerry. Lead the testing of web-cam, Webex and

Netmeeting technologies for inter-company

conference needs. Maintained current the company

library of drivers for hardware devices such a

scanners, printers, modems and network interface

cards. This results in increased productivity for

me and less downtime for the computers being

repaired. Performed feasibility and PC upgrade

assessments. Good working knowledge of hardware

and software.

Managed company IT projects. Assisted with the

Year 2000 contingency planning. Rollout backup

solution for all PC's. Experienced with REMEDY and

remote desktop support tools such as CITRIX, RCS

and AT&T VNC. Advise on options, risks, costs

versus benefits, and impact on other business

processes and systems. Developed and maintained

operational checklists for better service delivery

and consistency. Proficient with installing and

configuring Windows critical security patches,

anti-spy ware software, and anti-virus software.

Worked under close coordination with leading

anti-virus vendor McAfee/Network Associates, who

would guide us in quick responses to virus

outbreaks. Proficient at cleaning and removing PC

viruses, worms and Trojans. Good working knowledge

of the Windows Registry.

FLH Computing, Computer consultant with over 10 years of

Inc. experience offering advice and managing projects

8375 S.W. 42 in the information technology field. Provided

Street strategic consultant support to clients in

Miami, FL 33155 defining or designing business processes and

(305) ***-**** researching and identifying enabling technologies

Computer based on client requirements. Skilled in a variety

Consultant of computer related services such as: in-depth

Oct-1986 - systems analysis and orientation, relational

May-1997 database programming (dBASE), personal and group

training, trouble-shooting in both the IBM PC and

APPLE Macintosh environment. Experienced

installing or replacing computer parts such as

memory chips, hard drives, video cards, modem

cards and scanner interface cards.

Provided customized solutions to small and

medium-sized businesses. Provided pre- and

post-sales support on personal computers.

Developed a futures trading and derivatives

software for the financial markets in Microsoft

FoxPro for Hunter Douglas.

Assist corporations with all stages of software

deployment, such as planning, acquiring input from

key department members and implementation.

Proficient at the expert level supporting

Microsoft Windows and Microsoft Office. Consulting

clients include Hunter Douglas NV, AT&T, ABN-AMRO

(Curacao), Ryder Systems., Bankers Realty, Ross &

Associates, Beber Silverstein & Partners, Fell

Publishing. Worked for 2 years as a full-time

consultant at AT&T from 1995 through 1997.

Traveled to the AT&T office in Rio de Janeiro,

Brazil in 1996 to assist with numerous computer

issues such as an office move and PC

configurations. Hired by AT&T full-time in 1997 to

work at their help desk as a desktop support


University of Part-time microcomputer instructor/lecturer at the

Miami University of Miami. Lectured on computer topics

Coral Gables, FL such as dBASE Programming Techniques, Introduction

33124 to Operating Systems, Microsoft Word, Microsoft

(305) ***-**** Windows and Microsoft FoxPro. Responsible for

Lecturer writing the computer based training materials used

Feb-1988 - for these classes. Published various courseware

Feb-1993 materials through the University. Have trained

over 500 students during a five-year period.

Lectured at the School of Continuing Education.

Taught principles of operating systems, desktop

applications and database programming.

Microsoft Corp. Area Sales Representative for Microsoft

900 Circle Corporation. Responsibilities included training

Parkway, Suite computer store personnel in how to effectively

1490 market and sell Microsoft application software

Atlanta, GA 30339 packages. Conducted monthly seminars, corporate

special events, industry trade-shows and end-user

(404) ***-**** in-store promotions in conjunction with APPLE,

Area Sales COMPAQ, IBM and HEWLETT-PACKARD. This in Miami and

Representative across major cities in the U.S. Fluently trained

Feb-1988 - on all Microsoft products on both the Windows and

Feb-1990 Macintosh environment.

Have trained over 1,000 people at these special

events. Interact with Value-added Resellers and

OEM's. Implement Strategic Partnering program with

Large Volume Accounts (LVA). Increase product

awareness and market penetration. Evangelize

software and technology at special user group

meetings. Travel 25%. Software presenter at

special events and road shows.

Language Skills: English, Spanish and Dutch. Fluently speak, read

and write these languages.

Education: Postgraduate studies at the University of Miami

University of School of Business Administration - Microcomputer

Miami Applications. Certificate of Program Completion.

Coral Gables, FL


University of Major: Macroeconomics.

California Two year course: Certificate of Program

Berkeley, CA Completion. Grade: A.

1981 - 1983

Radulphus College Major: Foreign languages. Literature intensive

system: English, Spanish and Dutch. Minors:

Curacao, N.A. History and Geography.

1974 - 1976 HAVO

Michiel Romer Major: Foreign languages. Literature intensive

School system: English, Spanish and Dutch. Minors:

Curacao, N.A. History and Geography.

1970 - 1974 MAVO

Home phone: (954) ***-****

Cell phone: (954) ***-****


Other: Beta-tester for Microsoft's anti-virus program

Windows Live One-Care 2007.

Member of the Microsoft Usability feedback group


Microsoft Partner

Microsoft Solution Provider

Geographical Fort Lauderdale - FL, Redmond - WA, Amsterdam -

locations: The Netherlands

Contract work Yes

Technical training:

Date: December 2008 By: CCT Solutions, LTD

CareMobile and CareAdmin Fort Lauderdale, FL

Date: December 2008 By: CCT Solutions, LTD

Cerner Supported Mobile Computers: Motorola Fort Lauderdale, FL


Date: December 2008 By: Broward Health

Department Fort Lauderdale, FL

Annual HIPAA Compliance Program and Exam

for 2009

Date: December 2008 By: Broward Health

Department Fort Lauderdale, FL

EOC/Safety Program and Environment of Care

Date: April 2002 By: Microsoft Corp

Desktop Deployment Techniques for Windows

XP and Office XP Fort Lauderdale, FL

Date: March 2002 By: New Horizons

MS-2152 Windows 2000 Server Deployment Fort Lauderdale, FL

Date: February 2001 By: InfoTec

MS-2151 Windows 2000 and Networking Fort Lauderdale, FL


Date: November 1999 By: TechLink

Managing a Customer Support Help Desk Miami, FL

Date: October 1999 By: Microsoft

Microsoft TechNet Symposium Boston, MA

Date: December 1998 By: Microsoft

Microsoft TechEd: Microsoft Office 2000 Seattle, WA


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