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Customer Service Manager

Saint Petersburg, Florida, 33703, United States
May 24, 2010

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J rg Richstein

**** ******** **** ** ? St Petersburg, FL 33703 USA ? 727-***-**** ? 845- ***-****

An international senior executive leveraging expertise in process

engineering and lean manufacturing to advance production, efficiency, and

profitability. Skilled at launches, acquisitions, operational wind downs,

department integration, contract negotiations, and customer service.

Innovates system overhauls, conceptualizing, planning, testing, and

implementing best-in-class business solutions for large-scale productivity


. Realized a product-cost savings of 20% and boosted revenue $9.5M by

introducing company's first production line with a tier two CMS provider;

custom manufacturing and test solution was planned, procured, and

delivered under budget for on-time launch.

. Doubled factory efficiency by dismantling, rebuilding, and consolidating

assembly lines, allowing premier product to be manufactured without

consuming additional capacity.

Creates reliable, repeatable net worth gains via across-the-board process


. Slashed production expenses 33%, achieving $2.5M sustainable annual

savings by reducing assembly time, pooling suppliers to improve pricing,

enhancing yield, and minimizing inefficiencies.

. Implemented formalized design for manufacturing and assembly processes,

demonstrated 60% part-count reduction and 50% assembly labor cost savings

of $160K compared to legacy products.

. Drove profits $650K per year by reducing cost 5% on high-volume

production line.

Elevates performance and delivers a bottom-line impact by eliminating

waste, upgrading technology, coalescing business units, and focusing on

consumer needs:

. Negotiated last-time build and provision of spare parts to release

company from a six-year obligation; resulted in $35K savings and

facilitated wind down of outdated technology production.

. Generated $100K cash flow through liquidation of tooling assets during

department closure; adjusted headcount and integrated remaining personnel

into other company positions.

. Designed data collection form to analyze early customer feedback and

implement corrective action for 50% client satisfaction improvement.

PhD, High Energy Physics ? university of dortmund based at cern

Six Sigma Green Belt Certified and Black Belt Trained

Fluent English, French and German

Professional Overview

lecroy corporation, New York 1999-2008

Director of New Product Process Development/Manager of Manufacturing


. Headed two departments with separate budgets simultaneously with combined

oversight of $3.8M.

. Established communication flow between manufacturing and design,

overcoming animosity between the departments and forming a productive


. Ensured high-quality, timely delivery of products via startup project

management, supply-chain management, advance ordering of long-lead items,

and vendor negotiations.

. Facilitated process improvements to support the China Restriction of

Hazardous Substances (RoHS) and European RoHS initiatives.

. Analyzed acquisition product offerings, generating product structures

with bills of materials, fabrication documents, and manufacturing process

specification for supply-chain transfer.

Director Manufacturing Technology

. Tapped to lead transfer of production from Geneva to US headquarters in

1999; trained personnel, transferred tooling and test equipment, and

translated process and product documentation.

. Oversaw engineers and material scientist in increasingly complex tooling

production while managing a $2M budget.

. Led research on production techniques for next-generation integrated chip-


Previously with lecroy s.a., Geneva:

Manufacturing Manager, European Operations ( Introduced Lean Manufacturing

concepts for production of all four major oscilloscope families.

Manufacturing Engineer, European Headquarters ( Introduced tools and

processes to collect metrics and manage production yield and labor costs

for all products.

Prior: Research Scientist at the ALEPH Experiment, CERN in Geneva,


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