Customer Service Sales

JOHN W. JONES

**** **** ******** ***** . *********, NC 28144

704-***-**** . *************@*******.***

BUYER

Summary

A seasoned Buyer whose strengths in negotiation and supplier relationships

have reduced expenses more than $800K for my employer.

Achievements & Results

Achieved $570K savings to-date in shipping and warehousing costs by

developing and implementing a plan to eliminate warehousing and have

printing materials shipped directly to our print site. (Wachovia Corp)

Cut costs more that $72K by working to substantially reduce the cost of a

necessary envelope required by the Business Unit. (Wachovia Corp)

Achieved an annual store growth of 25% over 8-year period, growing sales

from $12.5 million to over $44 million by successfully negotiating

promotions and programs to sell consumer goods at more competitive prices

than our competition. (Food Lion)

Managed more than $26 million of inventory while averaging an inventory

turn ratio of nine or more annually. (Food Lion)

Slashed the receiving time from 10 to 2 business days for book shipments to

our warehouse by implementing a plan to organize vendor shipments with the

proper bar coding and order quantities clearly stated in the freight bill.

(Wachovia Corp)

Saved over $10K in contracting fees by taking on the additional roles of a

department colleague in our department as a result of a medical absence.

(Wachovia Corp)

Achieved cost savings of more than $106K by working with customers to

streamline ongoing projects. (Wachovia Corp)

Professional Experience

Volunteer August 2009

to Present

Helped raise $30,000 in fundraising events to fund local & state charities

in North Carolina.

Taking two computer courses at the local Community college.

WACHOVIA NATIONAL BANK, INC. 1998 to 2009

Charlotte, NC

Buyer (2001 to 2009)

Purchased and managed product commodities for multiple distribution

centers.

2. Forecasted inventory needed for company sales campaigns and special

promotions.

3. Communicated with manufacturing to assure availability of materials to

support production schedules and customer service requirements.

4. Reviewed and analyzed shortages and out-of-stocks as well as product

trends.

Established service levels with suppliers and coordinated return-

to-vendor program for

damaged products.

6. Maintained optimum inventory levels by analyzing materials

requirement plans.

Identified and resolved invoicing and receiving issues due to

pricing and/or quantity discrepancies.

Promoted and applied the "Just-In-Time" method of purchasing.

Tracked and monitored inbound freight and orders to minimize out-of-stocks.

Purchasing Agent (1999 to 2001)

Purchased products and services for internal and external bank customers.

11 Insured suppliers met requirements for delivery, order deadlines,

correctness of orders and

product quality.

12 Met with customers, customer service agents and warehouse personnel to

understand

problems originating in the supply chain and to help resolve such

problems.

Financial Specialist (1998 to 1999)

13 Consulted with customers to determine unperceived financial needs and

to sell Wachovia

products to fill those needs.

FOOD LION, INC. 1985 to 1997

Salisbury, NC

Grocery Buyer

14 Purchased 2100+ grocery/ health/beauty care products for nine

Distribution Centers for an

1100 store chain with annual sales exceeding $11billion.

15 Coordinated purchasing with manufacturers that implemented the

Vendor Managed

Replenishment System (VMRS) method of purchasing.

16 Forecasted and maintained stock on highly seasonal categories.

17 Implemented the "Just-In-Time" method of purchasing.

18 Met regularly with15+ salesmen and food brokers to devise programs and

promotions to

increase company sales.

19 Negotiated transportation freight rates with suppliers.

Education

Master of Science, Agricultural Economics

Clemson University, Clemson, SC

Bachelor of Science, Administrative Management

Clemson University, Clemson, SC

Professional Affiliations, Memberships

Lifetime Certified Purchasing Manager

Core Competencies

Problem-Solving . Decision Making . Leadership . Oral/Written

Communications . Team-Building . Performance & Productivity Improvement .

Purchasing . Buyer . Inventory analysis . Supply Chain . Training . Mentor

. Forecast . Mergers & Acquisitions . Just-in-time . requisition .

Financial . Grocery . Health/beauty care . brokers . Cross-functional .

Supplier Management . Project Management . Multi-tasking . Strategic

Sourcing

Computer/Software Skills: ASI . Rumba . Inforem . Oracle . Lotus Notes .

Microsoft Word . Excel . Office . IRIS

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