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Administrator Human Resources

Seattle, Washington, 98168, United States
May 30, 2010

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Kathleen Lowery Chugg


**** **. *** ******, ******* WA 98168

206 *** ****

SKILLS SUMMARY Senior manager with extensive experience in census and marketing development. Skilled in

compliance with federal, state, and local regulations. Experienced in developing and

implementing risk management programs. Extensive financial operations experience.


116 Fairview N.

Seattle, WA

Interim Administrator March Present

Mercer Island Care & Rehab


7445 24 SE

Mercer Island, WA

Interium Administrator November – December (14)

Evergreen Nursing and Rehab

430 Lilly Road NE

Olympia, Wa 98506

360 *** ****

Interim Administrator July – October 2009


Forest View Transitional Health Center

Everett, WA December 07 June 09

Managed a 70 bed skilled nursing facility in Everett, Wa. Daily operations of

facility. Financial and clinical oversight.

Implemented a Marketing Plan in increase Medicare and HMO revenue.

Reduced turnover from 12% to 2%.

Established a short stay unit for Medicare residents.

Established the facility as a contracted L&I provider.

Worked to establish contracts with HMO’s.

Worked with DNS to improve clinical outcomes.

Facility survey results improved from prior survey.

Complaint surveys were unsubstatiated.

Worked with department managers for budget control.

Worked with corporate offices on upscaling the facility.

Worked with team on improved RUG scores positively impacting the Medicaid rate

for the facility.

EMPLOYMENT Administrator December 2005 to May 2007

Bethany at Silver Lake

Everett, WA

Managed 120 Skilled Nursing Facilities. Daily operations of financial and clinical

excellence within facility. Customer Survey program with improvement in resident and

family satisfaction with services.

Facilitator for CQI program with improvement in all areas. Facility had no skin issues.

Directed 53 bed Assisted Living Facility on campus. Improvement in census with

positive financial return on investment.

Implemented facility marketing plan to enhance Medicare utilization within the facility.

Improvement in HMO utilization with good cost management.

Achieved excellent departmental budget management. Expense management to meet


Interfaced with regulatory agencies during surveys; facility had good survey results.

Worked closely with DSHS case worker for Assisted Living Facility.

Worked with DNS to eliminate agency use in facility. Turnover rate down to 2%.

Administrator February 2003 to February 2005

Life Care Center of Burien

Burien, WA

Managed and directed operations of 120 Skilled Nursing Facility. Decrease in A/R days

to 15. Increased RUG scores with improved restorative program.

Developed and implemented a strong marketing plan. Census mix improvement

Medicare Utilization. Strong improvement with HMO case mix within facility.

Decreased use of Agency. Developed employee retention program reducing turnover.

Personal Sabbatical July 2000 to 2003

Burien, WA

Care Computer System September 1999 to July 2000

Bellevue, WA

Designed and worked with software product for Assisted Living Facilities

Developed and presented Senior Aging information for presentation to the National

Sales Team.

License for Administrator in 1991.


Wasatch Care Center Administrator 1991 1997

Assisted Living Administrator Emeritus 1997 1998

Nursing Program at Weber State University, Ogden, UT (Incomplete)

Health Administrator Program courses. Numerous seminars as related to Health Care,

Human Resources, Risk Management, Medicare and Medicaid reimbursement, Skin

care, Dietary courses. Marketing and Public Relations.

References on Request.

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