Customer Service Management

Richard J. Grimes

**** ****** **. . *********, ** 48197

Phone 734-***-**** . Cell 734-***-****

E-mail ******.********@*****.***

Customer Service skills

Built and maintained relationships among call center teammates

Educated customers on resources and tools available

Successfully maintained one call resolutions when taking inbound

customer calls

Updated and serviced company databases

Team-oriented and self-motivated

Technical Skills

Extensive knowledge of most Microsoft Office Applications

Professional experience

August 2008 - February 2010 Kroger

Ann Arbor, MI

Courtesy Clerk

Assisting customers and maintaining a clean and safe store

environment

Reliability with completing various tasks and management errands

February 2008 - July 2008 Fifth Third Bank

Grand Rapids, MI

CSP DDA Agent

Received inbound calls from bank customers to assist with any and

all problems associated with their checking and savings accounts.

Ensured that customer information was accurate, complete, and

up-to-date.

Achieved quarterly departmental goals by collaborating with other

CSP DDA Agents.

June 2004 - October 2007 Charter Communications

Grand Rapids, MI

Floor Supervisor

Completed customer call backs for repair problems and assisted with

calls on escalated customer issues.

Assisted in developing customer service representatives as well as

deliver training programs to improve performance.

Communication and coordination with local offices and warehouses

for inventory control and software implementation that increased

efficiency and time management.

Education

August 1996 - May 2000 Gobles High

School

Contact this candidate