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Customer Service Administrative Assistant

Location:
Hartsville, SC, 29550
Posted:
July 16, 2010

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Resume:

Mary Starlatta Thompson

*** ******* *******

Hartsville, SC 29550

843-***-**** / 313-***-****

abmb40@r.postjobfree.com

abmb40@r.postjobfree.com

Attn:

I am writing with an expressed interest of being considered for a position

within your company. There are many reasons that I feel that I could be an

excellent addition and an asset to the team. I am hardworking, diligent, a

team player and I am always willing to try new things to better myself as

well as improving on the position in which I hold. I do believe that I

could be of value to this position. In addition to the experience listed

like Logistics Technician, Data Entry, Receptionist work, and performing

duties as an Administrative Assistant and Customer Service Representative,

I am eager to broaden my knowledge to any and all aspects of whatever role

I uphold as well as have the opportunity to strengthen and develop my

skills. Taking on and grasping to whatever situation that is put forth

before me, for example, learning and taking on the role of Home Health Aide

and learning new skill sets such as Tracheostomy Care, Vitals, Diabetic

Injections, Dietary (Orally and Feeding Tube/Bag), Medication

Administering/Distribution, all things considered outside of the norm

within my work history and embracing the challenge to the fullest of my

ability. I feel I have the required work experience to be able to manage

and/or adapt to any position that you may feel that I may qualify for.

If you would like to discuss my qualifications further, please contact me

at the following number, 843-***-****, between the hours of 7 a.m. through

4 p.m. My secondary number is as follows 313-***-****. Also, I may be

reached by email any time at abmb40@r.postjobfree.com or

abmb40@r.postjobfree.com .

Sincerely,

Mary S. Thompson

Mary S. Thompson

Objective Obtain a position within a company that will help in

utilizing my general administrative, customer service and

people skills as well as teach and assist my growth to

further my career goals.

Education 1/07 - 12/07 International Academy of

Troy, MI

Design and Technology

Graphic Design

3/03 - 10/06 Academy of Court Reporting

Clawson, MI

Court Reporting

Overall G.P.A. - - 3.50

2001 Wayne State University

Detroit, MI

Psychology

Overall G.P.A. - - 3.08

1995 - 1996 Wayne State University

Detroit, MI

Psychology

Overall G.P.A. - - 3.57

Professional 3/10 - Present Actively Seeking Employment

Experience Metro (MI, AZ, SC)

7/09 - 3/10 Personal Accounting Services

Whitmore Lk, MI

Home Health Aide - Private Caregiver

Patient - Layton Wilson - Primary responsibilities include

residential private home health care for patient in need of

assistance with a medical ailment/handicap including such

tasks as hygiene maintenance, medication administering, meal

preparation/feeding, transferring, transportation,

house-sitting, light housekeeping, etc

2/09 - 3/10 Jus Like Me

Redford, MI

Home Health Aide - Private Caregiver

Patient - Various - Primary responsibilities include

residential private home health care for individuals in need

of assistant with various ailments and/or handicaps

including such tasks as hygiene maintenance, meal

preparation/feeding, transferring, transportation,

house-sitting, light housekeeping, etc on and as needed

basis covering shifts during vacation, absences, etc.

11/09 - 2/10 The Epitech Group

Southfield, MI

Information Technology Analyst - Oakwood Hospital & Medical

Center

Data Entry/Merging project 2009 of Patient medical records

due to creation of more than one medical record for patients

within the Oakwood Healthcare system (Annapolis, Heritage,

Oakwood, SouthShore medical facilities) whereas each record

was merged into the lowest possible medical record number.

3/09 - 5/09 Kelly Services

Taylor, MI

Data Entry Clerk - JP Morgan Chase

Short Term (6 weeks) temporary assignment entering data for

2008 and prior year State of Michigan and other various

state tax returns. Duties include transferring data from

hardcopies of tax forms (1040, 1040A, 1040CR, Schedule W,

etc.) scanned into SOMIT database with accuracy as well as

in a timely manner, meeting all required daily/weekly

deadlines and expectations of the 2009 tax season.

8/05 - 2/09 Schneider Logistics Inc.

Farmington Hills, MI

Logistics Technician

Primary responsibilities include incoming/outgoing phone,

email, or fax correspondence managing transportation of

Monthly/Annual Material Returns, Core Transfer Material,

Rack(Dunnage)/Container Movements, Batteries and Claim

Return of suppliers/packagers of facilities within the

General Motors Corporation (GMSPO) and Ford Motor

Company(FCSD). Responsible for rack movements for GMSPO PDC

(Parts Distribution Center) and X-docks/RIF

(Crossdocks/Regional Interline Facility). Monitor for the GM

Reverse Email and Fax boxes and CS Central Transport box for

the Reverse Team. QuickPlace Manager. Play role of Back-Up

associate for team members on an as needed basis including

the role of Interim TC/Team Coordinator (Supervisor) during

3 separate periods due to TC Medical Leave and/or TC New

Hire. Obtaining capacity and developing and maintaining the

schedule for movements of shipments for GM Container

Management (Grand Blanc, MI) by way of utilizing the most

cost effective, yet most reliable carrier(s) while

establishing relationships with carrier(s) involved.

Training/development of new associates. Play role of problem

solver/customer liaison for issues involving associates

(suppliers, packagers, carriers, etc.) of GMSPO/FCSDs

facilities. General Administrative duties, such as typing,

faxing, copying, etc.

3/04 - 8/05 ETS Staffing

Detroit, MI

Administrative Assistant-Detroit Public Schools (Office of

Literacy)

Duties include but are not limited to faxing copying,

typing, filing, and answering telephones. Responsible for

transcribing phone messages (from voicemail) and checking

email of supervisors (up to 6) as well as the Executive

Director, on an as needed basis. In charge of registration

process and all that entails, for the Literacy department,

in reference to Staff Development workshops catered to

teachers and administrators trying to earn SBCEU's

(educational credits) towards teacher certification.

Contact person, liaison and problem solver for Literacy

coaches and registrants who may have any questions and/or

concerns dealing with the process and/or all duties that

come in contact with Staff Development (Staff Development

workshops, Professional Staff Development day, Learning

Walks, OCR Administrators Series, etc.). Playing a key role

in working closely to Literacy coaches developing the SLA

(Summer Learning Academy} & SLC (Summer Learning Community)

Lesson Planner for the students and staff for Summer School

2004. Enter payroll numbers on an as needed basis. Also,

have a key hand in entering payroll numbers for staff

members and registrants within the Summer Learning

Community/Summer Learning Academy. Responsible for tallying,

keeping up with the numbers and placing all food orders for

workshops. Create agendas, evaluations, sign-in sheets,

registration forms, binders/ binder covers, flyers, banners,

etc.

5/02 - 3/04 Actively Seeking Employment

Metro Detroit

6/01 - 5/02 American Surgical Centers

Warren, MI

Administrative Assistant

Duties include but were not limited to faxing, copying,

typing, filing, and answering phones. Setting up travel

arrangements and recording minutes at the monthly

Professional Standards Meetings. Medical billing, data

entry, customer service, and traveling to different

Physicians offices on a monthly basis to pull, chart, and

document patient information for Medical billing.

Responsible for organizing and coordinating the Human

Resources Department. Responsible for all attendance sheets,

expense/mileage reports, resumes, new hire packets, employee

files, etc. Filling in at other American Surgical Centers

office locations on an as needed basis.

10/99 - 12/00 Kelly Services Inc

Sterling Heights, MI

Data Entry Clerk - General Motors Corporation

Input of Invoices (Bills) into Invoice Entry Database for

Attorneys of GM and Attorneys affiliated with, for, or

against GM. Input of monthly Flat Fee Accounts. Balancing

and Correction of Bad Total Invoices with a variance of no

more than fifty dollars. Also, routing of Bad Total and

Unknown Timekeeper (Attorney(s) signed to case) to PIC

(Professional in Charge) with form letter explaining problem

through Lotus Notes. Run exceptions for Invoices through PFM

(Professional Fee Manager) to be placed in correct file

folder for routing to PIC. Troubleshooting and

investigation. Training and overseeing new employees dealing

with Invoice Entry Database in connection to keying in

invoices. Adding Timekeepers, Firm Names, etc. to cases.

Typing, filing, mailing, labeling, copying, etc.

5/99 - 8/99 Snelling Personnel Services

Southfield, MI

Temporary Employee (Receptionist, File Clerk, CSR, etc.)

Incoming/Performed various duties on an as needed basis

(Short Term Assignments) for clients such as Cushman &

Wakefield Realty, Ralph Vigliotti Realty, Plante & Moran

(Receptionist), Westec Security (File Clerk), etc.

11/98 - 5/99 Olsten Staffing Services

Southfield, MI

Customer Service Rep (CSR) /Clerical Clerk-MetLife Insurance

. AT&T/Lucent Dept.- Determine eligibility of Life Insurance

Policies for employees of AT&T and Lucent for annual

enrollment for the 99 year through company database/UIS

system and paperwork. Also, performed various clerical

duties that included filing, auditing, and typing of letters

confirming the status of policy.

. Xerox/Chrysler Dept.-Conducting General Administrative

duties. Sorting, logging, and filing of mail and faxes that

deal with Xerox LifeCycle Assistance Unit, Xerox Retraining

and Financial Consulting Unit, and Daimler/Chrysler Family

Works Unit. Run daily CallUp, Letter, Clerical, and Clerical

Label reports as well as mail out stats of reports. Audit

Xerox ChildCare Subsidy Reimbursement, Mortgage Assistance,

and Retraining and Financial Consulting claims forms on an

as needed basis.

4/97 - 9/98 Affina: The Customer Relations

Company Troy, MI

Customer Service Representative (CSR)

Incoming/Outgoing calls of Ameritech Cellular and Paging,

Ameritech New Media and AAA customers. Bill Consolidation of

Ameritech home, cellular, paging, and cable accounts.

Activation of Ameritech Cellular phones for AAA members with

an AAA discount. Processed mail and surveys while working in

company database.

Skills Typing (Average 50-60 WPM), Data Entry (Alpha

Numeric/Numeric - 9000 + Keystrokes), Computer (Windows,

Vista, Windows XP, Microsoft Office Suite 1997 - 2010, Word

(6.0/7.0), PowerPoint, Access, Excel, WordPerfect,

Microsoft Publisher, Adobe Acrobat Reader, Roxie Easy CD

Creator, Lotus Notes, Outlook, Internet, etc.), Copying and

Faxing. Also have worked with various Company Databases

through training. (Ex. LawPack, Professional Fee

Manager-General Motors, UIS-MetLife, Network

Medical-American Surgical Centers, Rate Server, STAR, Track

& Trace, Quickplace, Sharepoint, SUMIT/ASP-SUMIT-Schneider

Logistics, SOMIT-JP Morgan Chase, RMS, SMS, PACS,

DI-Oakwood etc.)

References Available Upon Request

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