Danna R. Proudfoot

270-***-**** 270-***-****

* abma78@r.postjobfree.com

Skills

Inbound/outbound lead generating B2B sales

**,*** ****/ ********

** ***** *** ****** ******

Noise resistant headset

Customer service/customer relations, and lead generating B2B sales force, Quality Control manager, Team leader

Microsoft office 2007

Excel

Sales Force, Five-9, Athena, Vanilla Soft –CRM software

Writing handbooks for employers

Writer Articles/Poems/Politics/Health and Beauty/Parenting

Virtual Assistant

Report Generation, monitoring of calls and offering advice to agents on steps to better their conversations with clients.

Profile

Ability to grasp new ideas and integrate them into desired results Able to coordinate several tasks simultaneously.

Able to prioritize and operate proactively, strong customer service background. Combine patience, determination, and

persistence to troubleshoot client issues.

Pipeline/Quality Control

May 2008-Present

Account Management, IT division. Handling all calls, customer notification and sales contacts for clients in my data

base. Daily and weekly reports. B2B cold calling with a 84.5% success rate. Technology solution Company, offering

solutions to b2b client base. Explaining benefits, price points of using the software/hardware structures offered.

Customer Support, event arranagement.

Reason for Leaving: Currently no campaigns running.

On Point Advocacy/Quality Control Supervisor (Quality Assurance Supervisor)

Feb2008-present

Handling inbound and outbound calls, writing letters to elected officials stating Pros and cons on certain bills that are

currently being passed. Updating information in data base pertaining to Government officials and seeking resolution for

acts taken on the American people. Quality control manager when we have campaigns running. Quality control is

handled in a very respectful manner, offering tips and advice to help better serve customers. Turning in reports weekly

on what measures were taken. Customer support, helping new agents.

Currently: Down time no campaigns running, basically a lobbyist for the government/Quality Control agent mainly nights

when a campaign is running.

Text Broker

Jan 2008-present

Writing articles both direct orders and assignments. Ability to comprehend what the client is wanting and how to

produce a sellable product. Employee handbooks, articles on IT, health and beauty, parenting, politics and various

other articles. Freelance writer

Associated Content

Jun 2009-present

Freelance writing on subjects of interest both assigned and unassigned. Recent articles on politics and health and

wellness. Freelance Writer

Pure Gor

Jan 2007- to present (Online Forum moderator)

I have been a site moderator for this site for over 2 years going on 3 years right now. I moderator both the forums and

the chat site, ensuring that everyone adheres to the site rules. If not I ban, remove, boot people from the site. This is

not a paid position. I have worked my way to Senior Moderator.

Profinity

December 2008-Jun 2009

Inbound customer service and up selling of products to the public. Notes and solutions for the customers, handling

account issues. Resolution near 100% of helping customers. Answering questions and updating all records inside the

database. Training new customer service reps to become efficient within the organization.

Experience PR/Rep Jingo Marketing

July2008 – Feb 2009 advertising sales. Setting appointments Jingo Marketing./Training Quality Control

Outbound sales calls, upkeep of data info for clients. 200 to 300 dials a day required. Talking and discussing business

solutions with various business owners. Client and Coach care. Answering customer questions upon call-backs,

managing accounts, answering and sending emails. Updating database, handling customer service and client referrals.

Monitoring calls of Agents ensuring they were meeting the requirements by the company. Supervisor: Ashley (contact

info upon request) Reason for Leaving: Lack of pay, the company didn’t pay on time and still owes me 5 weeks of pay.

Credit-One

2001-2004 Credit Specialist

Helped customers go through the necessary paperwork at rebuilding their credit through a credit restructure program.

Handled all necessary letters to the Credit Reporting Agencies, helped customers ensure what was on the report was

truly suppose to be there. Everything we did was geared to helping customers achieve mortgage or auto loans. Also

focusing on helping them to fix their credit report.

Experience Account Exec/Advertising

2001- 2003 Advertising sales. New Enterprise.

Handled clients and their advertising needs. Cold calls, customer service, and all documentation for sales reports

Presentations showing the clients what advertising could do for them.

Handled all major auto dealerships in my area.

Logo creation for companies

Top sales 3 months in a row

Sales

2000 - 2001 Inbound/Outbound Transportation Broker. Smith Brothers Transportation

Contacted clients in need of moving freight, B2B lead generating sales for freight inbound/outbound, support after loads

were secured.

Dispatched drivers to pick up and delivery sites.

Maintained report logs on sales, pricing and other formable duties

Sales rated top

1998 - 2001 Fleet Managers

Fleet manager/inbound/outbound freight. Interstate Motor Carriers/Quality Control Manager

Controlled fleet of 50 drivers, arranged schedules for dispatchers. Set up route and lanes of traffic.

Handled clients and transportation companies with managing of their traffic. Both inbound/outbound. Determined which

freight we kept, and brokered out remaining. Wrote up drivers and worked closely with safety on

implementing correct procedures of discipline. Trained multiple dispatchers, controlled all schedules, completely weekly

and daily road reports, dispatcher reports, and driver safety reports. Handled all customer complaints and effectively

soothed the customers and helped them with everything they needed. Trained Drivers on how to interact with

dispatchers through dispatcher driver negotiations. Quality Assurance Manager, maintaining customer satisfaction.

Handled employment and release issues.

1995 - 1997 At home dispatcher

Lead dispatcher/Sales. Pyramid Transportation

Inbound/Outbound freight, lead generating, custom bids, sales and service

Bidding on new freight/lanes of traffic.

Assigned drivers to their loads and handled all company complaints

Contacted and worked closely with clients and brokerage firms.

1995 - 1995 Medical Billing

Billing agent/workers compensation Humana

Handled all incoming claims, denials and processed completed log reports.

Assisted with customer care reports. Handled claims on workers compensation issues and other related

Subjects regarding insurance.

1993-1995 Marriot Grande Ocean Resort (Time-share)

Evening reservationist

Handled all complaints within the Time share

Booked stays, set up rotation of agents to show new clients the grounds in order to sale time-share slots

Organized time-share slots.

Assisted management with the rotation of check-ins and outs of time share property.

Made sure welcome packs were awaiting the arrival of the time-share clients upon check-in.

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