Manager Customer

Resume of

Darryl F. Hardie

Primary Residence ***07 FoxFord Lane Athens, Alabama 35613

Home Phone 256-***-****

Alternate Residence 3117 Steiner Ave S.W. Birmingham, Alabama 35221

Alt Phone 205-***-****

e-mail:******.*.******@******.***

Objective: To obtain an opportunity where my skills are utilized, and to

grow within the company.

PROFESSIONAL SUMMARY: A professional with proven abilities in identifying

and analyzing customer requirements. Integrate existing and new processes,

concepts and resources to achieve company objectives and enhance customer

satisfaction. Committed to a team work environment and achieving high

performance standards. Skilled at building effective working relationships

with customers and staff at all levels. Promote large enterprise goals by

effectively leading efforts to identify the scope, cost and requirements of

projects. Knowledge in Central Repro Operations, including, print, copy,

scanning, electronic conversions, micrographics, data vault operations,

data security and records management.

Skills/Ability Profile Versatile Technologist Level 3, Boeing Enterprise

Print Services (BEPS) Focal for US Southeast Region. Supported IMACD and

Break/Fix related site operations for Print/Imaging inventory of Boeing and

Dell owned Lexmark and legacy assets at Houston, San Antonio, Huntsville,

Macon, Charleston, Jacksonville and Miami and other distributed sites

located across the US. Self Starter-Independent or Team member, little or

no supervision required, highly organized, motivated to succeed, flexible

to task assigned, enjoys working with customer/end users.

Systems/Application/Hardware

Windows, Unix, Standard Windows applications, Equorum-Imagesite,

Remedy(BARS-Boeing Action Request System, CIIM-Computing Inventory

Information Management, MSRRAD-Manage Service Requests, Relocate, Add,

Change, Dispose), CA-Top Secret, Xerox XVP, Xerox Docutech 6100/6135, Doc

40 Color, HP and Xerox Engineering plotters, Lexmark print devices.

Training

ITIL V3, XEROX-XVP,(Xerox University), Novell System Manager, Negotiating,

Resolving Employee issues, ARMA.

Security Clearance

SECRET

Employment History-Boeing Company -1989 to Current

2006 to Current

Boeing Enterprise Print Service(BEPS) Focal for South East Region/Customer

Requirement Analyst/Versatile Technologist 3

Manage imaging device related projects at small Boeing business units as

well as major Boeing facilities to cost effectively meet enterprise process

requirements. Develop and maintain optimized state of print environment at

various US Southeast sites, which result in cost savings benefits based

upon enterprise optimization standards. Conduct site surveys and

inspections, evaluate work orders, define and evaluate print requirements,

appraise special customer acquisition requests, coordinate relocation and

disposal of imaging devices (printers, plotters, scanners, etc.).

Coordinate meetings with Computing Network Operations personnel and Network

Architects for proper print environment configuration. Develop and create

documented procedures for Print operations. Determine customer requirements

to meet contract specifications. Coordinate Dell operations staff with

site customers for matters involving break/fix, hardware moves and customer

service engagement. Troubleshoot imaging problems and assign tasks to

appropriate technical support groups for resolution or work around

operations. BEPS representative at ISAT, and SRD meetings. Processed and

validate NSJ requests for print activities at Boeing, working with the

IITS team, US and International.

1996 to 2006-Central Repro Operations

Perform all functions related to Central Reproduction, retrieve, reproduce-

copy, print, scan, scan conversions, electronic conversion,

Formatting/Printing of all documents including those of Military proposals-

Proprietary, FOUO.

1989 to 2006-Data Vault Operations Maintain Engineering Drawings,

Documents, Microfilm deliverables. Support team as deliverables are

identified, package, and validate. Created 16mm- Microfilm using MIL-STND

9868, maintain database of data, film and hardcopy. Maintain Records

Storage area and database.

Compass Bank-1978-1989

1987-1989-Data Security Technician

Maintain security status of application and shares, applying required

security levels to secure core data, password protection. Systems-ICCF/DCS,

Stratus/Base24. CA-Top Secret

1986-1987 -Technical Librarian

Software change control, oversight of technical Library, assisted the

standards tech writer in developing new standards and processes.

1984-1986-Senior Balance Clerk/Computer operations

Supervised and trained Computer Balance clerks, from checks process in Item

captures/transit operations, 4381 Computer operations, tape Library

oversight.

1981-1984-Transit Shift Leader

Supervised and trained all transit operators, work process utilizing IBM

3890, maintaining and developing check operations process.

1979-1981 Records Retention Manager

Maintain/destroy Bank records according to state and federal regulations.

1979 Adjustments Clerk

Process/correct customer issues/concerns. Reconcilement of In-House

Clearing accounts to ZERO balance.

1978-1979 Transit Clerk

Processing of checks for Item capture operations

Education

John C. Calhoun Community College, 1990

Jones Valley High School, Graduated May-1978

References

Furnished upon request

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