Post Job Free

Resume

Sign in

Customer Service Quality

Location:
Cincinnati, OH, 45248
Posted:
March 09, 2010

Contact this candidate

Resume:

**** *********'s Oak

Court

Cincinnati, OH *****

Phone 513-***-****

Email:

abm53z@r.postjobfree.com

Kishore Patel

Education 1974 - 1975 University of Aston, Birmingham,

United Kingdom.

Member of the Institute of Metallurgist Exemption

Course

1967 - 1973 M.S. University of

Baroda, Baroda, India.

Bachelor of Engineering and Metallurgy

First Class

1964- 1967 St. Joseph's E.T.

High School, Bulsar, India.

High School Diploma

Professional

experience 2006-current Arvinmeritor, Carrollton,

KY

Metallurgical Engineer

Team leader to reduce Customer PPM from over 6000

to 3000.

Problem solving tools utilized to reduce Material

cost by 5% and Scrap by 2%.

Modify chemistry to improve Mechanical properties

of Ductile Grade 64-45-12 by utilizing less costly

alloys. Black Belt Six sigma project completed to

increase melting rate by 5%. Maintain ISO

Certification and Direct procedure changes to

support Quality Audit. Revise Control Plan and FEMA

as required. Supervise melting and pouring process.

Oversee inspection and testing of castings

2004 - 2006 RMG Foundry LLC, Mishawaka,

IN

Quality Assurance Manager/Plant Metallurgist

Plan, organize and direct Quality Control functions

of the Manufacturing Plant. Investigate and

provide solutions to the customer complaint.

Maintain Company's ISO Certification. Direct

procedure changes as required during Quality Audit.

Issue material specifications to match and support

process requirements. Train Laboratory personnel

to carry out the routine testing of metal.

Implement suitable heat treatment cycles for

castings to achieve specified properties.

Recommend material selection to improve melting and

molding process. Revise Control Plan and FEMA as

required.

1998 - 2004 Harrison Ironworks, Harrison, Ohio

Technical/ Quality Director

Direct the metallurgical and process technical

activities of the foundry. Direct and maintain the

activities of the testing lab. Address corrective

action items regarding plant processes. Define and

provide raw material requirements and

documentation. Assist in control of manufacturing

processes. Provide customer service on

metallurgical and technical issues. Supports

continuous plant improvement processes. Assist in

developing of process/technical training programs.

Oversee inspection and testing in accordance with

quality plans and procedures. Coordinate

disposition of non-conforming product and maintains

records of non-conformance's.

1990- 1998 Technocast Inc.,

Orrville, Ohio 44667

Technical Manager/Manger of Process Control

Responsible for overall quality functions of

casting production, assist in resolving technical

and quality problems with material and process in

the Melt, Mold, and Core Department. Reduce raw

material cost by 2% by utilizing cost efficient

products. Developed high impact ductile iron in

as-cast condition without heat-treatment for

sub-zero temperature application. Visit customers

to resolve quality problems. Involved in training

lab personnel for metallurgical investigation.

Recommended improvement to existing plant layout

and equipment to quality of the product.

1985- 1990 Russell Castings Ltd.,

Leicester, United Kingdom.

Chief Metallurgist

Supervision and control of metal melting and

casting activities in order to maximize

productions. Evaluated and introduced new grade of

ductile iron. Implementation of ISO 9000 Quality

System in plant. Resolved scrap problem through

in-house procedures and customer communication.

Design gating and risering system of high scrap

jobs.

1982- 1985 A and N Foundries,

Leicester, United Kingdom.

Works Metallurgist

Provide technical assistance to melt personnel with

processing practices, alloying addition, cast

charge make up, etc. Supervise Metallurgical lab

conducting failure mode analysis and

investigations. Monitor molding and casting

practices. Developed and implemented statistical

process control program. Implemented heat-treating

process to improve mechanical properties of

castings. Responsible for establishing and

maintaining material and process standards, vender

certification, and process audits.

1975- 1982 S. Russell and Sons Ltd.,

Leicester, United Kingdom.

Chief Metallurgist

In charge of electric and cupola melting operations

for production of gray and ductile iron castings.

Responsibility of sand and metallurgical lab

testing. Developed and implemented Flotret and

Immold process of ductile iron production. Submit

technical assessment of new products and its

recommendations. Evaluation of new processes and

equipment and its introduction to production

feasibility.

Engineering

Skills Implementation of QS9000

Experience in QS audits

Scrap diagnosis of castings

Field Failure analysis of castings

Understanding of Metallurgical and measurement

processes

References

Call for references



Contact this candidate