Customer Service Project Manager

Duane P. Miner

** **** *** ****** / ***********, OH 45458

937-***-**** /c:812-***-****/ **.*****@*******.***

Objective:

Transportation/Logistics Professional

Supply Chain Management / Logistics / Transportation / Warehouse

Summary of Qualifications

Positive, driven and highly regarded executive with over 20 years

experience leading business strategies and building foundation for

continued growth. Proficient in design and implementation of logistics

strategies impacting customer service, cost, freight and freight recovery.

Strengths include:

Strategic Business Development

Multi-Location Operations Management

Start-Up / Turn-Around / Mergers / Acquisitions

Business Operational Global Logistics Financials

Strategies Management

Key member in Concurrently manage Worked closely with Managed P&L

executive level multiple facilities. customs, forwarding responsibility for

start up Led 3 terminal and 1 agents, and budgets in excess

strategies, central dispatch Maquiladoras of $35 million.

including sales start-ups. Wrote (pre-NAFTA). Managed Accountable for

strategies, Policies and custom papers for both Operating Ratios

building customer Procedures and Mexico and Canada and and Returns on

relations and bid operations manuals handled inbound Investments. Create

packages. Also, for 2 companies. freight transactions and present

initiated Project manager, from seaboard ports of cost/benefit

transitional advisor, and entry, ensuring analysis, and

strategies for troubleshooter for 3 International Trade proficient at

operational and turn-around Compliance. General Ledgers and

change management. operations. balance sheets.

Professional Career Progression

MANAGER - CENTRAL DISPATCH

BATESVILLE CASKET COMPANY / Batesville, IN

Manufacturing / Distribution and Load Brokerage

2009 - Present

. Oversee the dispatch of loads from 4 manufacturing plants and 5 regional

distribution centers.

. Schedule the pick up of raw materials to replenish the manufacturing

plants.

. Initiate computer inbound and asset tracking.

. Broker inbound loads for empty backhaul lanes.

. Ensure the development of 3 direct reports

. Responsible for the P&L of the transportation operations.

Regional Manager - Corporate Project Manager

GREATWIDE LOGISTICS / Dayton, OH

3PL Logistics Provider / Distribution & Transportation.

2007 -- 2009

. Recruited to direct and turn-around overall operations of 3 terminals,

including DC Managers and over 300 employees.

. Oversee Business Development initiatives, Start-Up operations,

Operational Changes, Training and Labor Relations.

> Wrote 350-page start-up operations manual as benchmark - currently in

place in existing 40 terminals.

> Implemented Driver Retention Management Operations Manual/Program

throughout diverse operations, creating uniformity throughout the

system.

> Initiated post acquisition compliance of Brisk division (10 terminals

on conditional DOT rating) launched installation/training of onboard

computer systems with electronic logs in all trucks ensuring

contractors ran legally/compliant. Brisk subsequently achieved DOT

satisfactory rating.

> Established foundation for small carrier acquisition (5 terminal

operations) to be brought online simultaneously, including budgets,

supplies and timelines, successfully transitioning with zero

interruption for customers.

> Led closure of 4 Target distribution centers, and created seamless

transfer of service to new carrier, maintaining excellent rapport with

Target to continue bidding on additional DCs.

> Spearheaded consolidation efforts of client merging 3 grocery

warehouses into 1 new building. Organized temporary operations of half

built warehouse to ensure ongoing customer service while new building

still under construction.

Regional Terminal Operations Manager

FOODLINER, Inc. / Dayton, OH

Flour and sugar mills servicing food processors industry

2004 - 2007

. Oversee full operation of transportation perishable bulk food products,

including manager and 120-140 drivers.

. Manage Labor relations, Customer Service, Equipment Maintenance,

Safety/DOT Compliance and Staffing.

> Organized mill workers, drivers, dispatcher, 3PL broker and

neighboring terminals and successfully averted crisis for client who

had major shut down and needed to replenish mass volume of product

immediately.

> Conducted root cause analysis and determined/proved "no fault" in

contamination at customer's facility and presented findings to mill to

initiate avoidance of future claims.

> Project Manager restoring DOT compliance in 6 terminals throughout IN,

OH, and MI operations.

> Developed relations; provided supreme customer service to 2 recently

acquired flourmills providing product to 2 separate customers.

Implemented simplified logistics solving complex issue, successfully

retaining customers' confidence/business.

> Proactively trained seasoned manager on new technology, retaining

valuable employee.

Career Progression Continued:

Operations Manager

WAL-MART STORES, Inc. / Bentonville, AR (Headquarters)

Distribution transportation for discount retail stores.

1997 - 2004

. Manage 20 dispatchers covering 10 distribution centers and 1200 drivers.

. Direct Capacity Management, Staffing, Training, Labor Relations and

Customer Service.

> First Point of Contact; managed logistics during Louisiana hurricane

ensuring emergency supplies dispatch and driver safety.

> Implemented/rolled out emergency procedures during catastrophic event

(9/11/2001), bonding drivers, staff and families while maintaining

order and dispersing urgent disaster relief supplies to retailers.

> Wrote Wal-Mart Regional Operations Center Procedures Manual.

> Team of 3 members managing the development and roll out nationwide

central dispatch system (5-year project), creating Regional Operation

Centers (ROC) to accommodate drivers' backhaul during mass corporate

growth.

> Developed detailed succession plan and mentored talented dispatcher;

dispatcher advanced to Operations Manager and is currently very

successful Regional Manager.

Regional Transportation Supervisor

TARGET STORES, Inc. / Oconomowoc, WI

Distribution warehousing for discount retailer.

1996 - 1997

. Supervise 9 logistics clerks and dedicated carrier.

. Manage Customer Service; Load Scheduling, Equipment Maintenance and Yard

Operations.

> Created cost/benefit analyses on installation of bleed valves for 200

trailers. Achieved ROI within 1 season.

> Developed trailer tracking system, eliminating partial loads/missing

merchandise. Integrated system into WMS.

> Created formula to schedule accurate loads based on past usage and

projected growth, enabling accurate labor forecast.

> Developed/mentored scheduler into Regional Transportation Supervisor

as replacement.

Terminal Manager

AMERICAN FREIGHTWAYS / Monticello, AR; Evansville, IN; St. Paul, MN

Less-than-truckload (LTL) transportation carrier.

1992 - 1996

. Manage 3 office persons, 2 supervisors, 5 salesmen and 20 drivers.

. Oversee Customer Service, Sales, Staffing, Labor Relations and Safety

initiatives.

> Acted as Corporate legal representative during largest growth ventures

(3 states concurrently). Hired/trained staff for IN operations,

received/installed all equipment/computers; initiated sales calls.

Within 1 year grew to largest of new terminals.

> Calmly de-escalated violent/threatening situation; provided counseling

foundation for terminated employee to re-establish career/life path.

> During Teamsters' national strike, provided logistics for continuation

of supreme customer service to regular accounts as well acquired

additional customers who were stalled from union carriers.

> Developed alternative logistics for customer possessing violent

strike, ensuring safe environment for company drivers.

> Personally built relationships with Shoe Carnival, successfully

attaining national LTL account.

Professional Development & Affiliations

Masters of Business Administration (MBA)

Webster University, Fayetteville, AR / Graduated with Honors

Bachelors of Business Administration (BBA) - Management

University of Oklahoma

Ozark Food Bank Board of Directors

Chairman of the Board

United States Navy Veteran

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