Customer Service Management

PAUL KUYKENDALL

*** **** **** ****** *Orlando, Florida 32801 ***************@*****.***

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A highly experienced Operation Executive who has demonstrated the ability o

led diverse teams of professional to new levels of success. Strong

technical and business qualifications with an impressive track record of

more than 20 years of hands-on experience in strategic planning and

business development as Plant and Logistics Management. Proven ability to

successfully analyze an organization's critical business requirements,

identify deficiencies and potential opportunities, and develop innovative

and cost-effective solutions for enhancing competitiveness, increasing

revenues, and improving customer service offerings.

RECENT ACCOMPLISHMENTS:

Successfully oversaw the start-up and development of Auto Restoration

Business from $0 to $75,000 business which was then sold, to private

individual.

Successfully over saw plant operation for Consolidated Polymer Tech., Inc,

taking the company from a $1,000,000 income with 43% profit to a

$10,000,000 income with 83% profit.

Successfully supervised Saudi, British, and American personnel during the

Gulf War; taking over the Supply Operation for the Royal Saudi Air force

King Faisal Air Base, Tabuk, Saudi Arabia.

PROFESSIONAL EXPERIENCE:

Repair to Restoration

2006- February 2010

Founder, President, and Chief Operating Officer

Responsibility for; the management and success of all company operations.

Including the training, management and mentoring of all operations

personnel and the development of cohesive teams at every level of the

organization. The day to day responsibilities, included the management of

all activities at customer, facilities, physical assets,operating budgets,

capital expenditures and related support activities including customer

service, productivity and efficiency optimization,quality, warehousing

/distribution, equipment planning, logistics, transportation, purchasing

and supply chain management/inventory control. Operations, participated in

the development of annual and long-term strategic plans that ensure

achievement of the companies, growth, revenue and profit goals

Consolidated Polymer Tech., Inc.

1999-2006

Responsible; of day to day operations of plant : provide senior level

advice to business owner, for transportation to identify bottlenecks in

shipments, and transportation shortages, consulting business plains,

organizational development and work process redesign, and business

performance assessments, which included business development, project

management, writing project reports, group presentations, mentoring staff,

and close interface with clients and provide technical advise and training

for over 480 employees. Had responsibility for the management and success

of all Company operations .Including the training, management and mentoring

of all operations personnel and the development of cohesive teams at every

level of the organization. The day to day responsibilities, including the

management of all activities at customer facilities, physical assets,

operating budget, capital expenditures and related support activities

including customer service, productivity and efficiency optimization,

quality, warehousing/distribution, equipment planning, logistics,

transportation,purchasing and supply chain management/inventory control.

Operations, participated in the development of annual and long-term

strategic plans that ensure achievement of the company's revenue and profit

goals.

Royal Saudi Air Force, Tabuk, Saudi Arabia

1990-1995

Logistics Manager

As Supervisor Inventory Management Technician for the Royal Saudi Air Force

; King Faisal Air Base, Tabuk, Saudi Arabia. I was in charge of Stock

Control, had responsibilities for 39 Saudi and 24 British personnel.

Supporting 58, F-5 aircraft, with over 200,000 line items to maintain

appropriate levels of stock. Was given; responsibilities of Document

Control with and additional 45 British, Saudi, and American personnel. Was

placed in charge of Supply Analysis for the Logistics Wing of the base, and

placed in charge of the Peace Hawk Project, Desert Shield Project, then

latter the Desert Storm Project. I was responsible for briefing the Supply

Squadron Commander, Logistics Wing Commander, Base Commander and his Royal

Highness the Prince of Tabuk on readiness of the Logistic capabilities of

King Faisal Air Base, Tabuk, Saudi Arabia, during the Gulf War, all with a

satisfactory rating. I was given a letter of appreciation from the Base

Commander, which was signed by the Governor of Tabuk as well as King

Fasial.

From Repair to Restoration

1984-1990

Founder, President, and Chief Operating Officer

Responsible start up and day to day operations as well as repair and

restoration of 55 thru 58 Chevy's. Doing frame, off restoration, paint,

body, and major and minor repairs. Sales and inventory of equipment and

parts. Stock control of all inventory, new and used parts. Responsible of

all customer complaints and as well as 25 employees.

Experience in strategic planning and business development as Plant and

Logistics Management. Proven ability to successfully analyze an

organization's critical business requirements, identify deficiencies and

potential opportunities, and develop innovative and cost-effective

solutions for enhancing competitiveness, increasing revenues, and improving

customer service offerings.

Sergeant, E-6 United Sates Army

1974-1984

EDUCATION:

Master of Business Administration, (2006)

Rockland University London England

Bachelor of Arts business Administration (2004)

Rockland University London, England

ANSI/AAMI/ISO 13485:2003 awareness

Good Manufacturing Procedures CFR Title 21 part 820

Supply Management, USA (Honor Graduate)

Non-Commissioned Officers Academy (Commandant's List)

Division Logistics System (DELOGS) USA (Honor Graduate)

Supply Specialist, USA (Distinguished Graduate )

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